Administrative Assistant
Resume:
Susan Best
Middletown, Ohio 45042
**********@*****.***
PROFESSIONAL SUMMARY:
Top performing executive receptionist that has a strong proficiency in a Business & Financial Management role who maintains a proven track record of continued successes, as well as realizing concurrent professional growth.
A true leader with an analytical goal oriented personality and work ethic; has an innate ability to influence others and produce dynamic and long lasting results.
Known for streamlining process improvements that have substantially increased revenue and reduced expenses, while building a strong and recognized team of professionals
Self-motivation, education, diverse experience and loyal dedication have helped create a powerhouse of problem-solving skills, expertise in maximizing finances and other resources.
EXPERIENCE:
Furniture Buyer, Larricks Warehouse/Uniques Unlimited
March 2016 – Present
Provide administrative support to CEO to ensure daily workload is manageable and accomplished in a timely manner.
Act as a liason between management, sales personnel, and furniture vendors.
In charge of purchasing several lines of office furniture for a retail establishment consisting of 5 sales associates.
Responsible for payroll and bookkeeping functions when accountant is not available.
Administrative Assistant, McLemore & Associates
March 2015 – February 2016
Provided comprehensive administrative support for a small marketing firm handling telemarketing assistance for the performing in arts in Ohio and Alabama.
Exceptionally detailed, organized and highly accurate business professional with a unique ability to successfully manage multiple secretarial projects and at times serve as back up Office Manager
Proven competence as an office administrator with the ability to empower others and foster a cohesive business environment.
Well-developed interpersonal communication skills honed to work effectively with people from diverse professional and cultural backgrounds.
Front Desk Receptionist, Ohio Means Jobs
July 2014 – February 2015
Managed and oversaw the reception and front office area, creating a proficient and professional atmosphere for all incoming clients.
Handled client interaction, scheduling appointments and maintaining phone efficiency within a high-volume and deadline-oriented space
Executed strong office management skills working within a team of high-powered professionals.
Insurance Processor, Middletown Medical Group
April 1999 – June 2009
Managed the electronic medical filing system, maintaining records for thousands of clients
Conceptualized and executed claims to obtain optimal reimbursement increasing revenue.
Processed monthly account statements for an average billing cycle of $50,000 - $100,000 while providing administrative support to the Office Manager and six doctors within private practice.
Front Office Receptionist, Noonan and Brockman, DDS
February 1993 – April 1999
Directed incoming calls for five different lines, while maintaining responsibility for verifying patient insurance information
Handled all customer conflicts and complaints, forwarding them to the appropriate parties for reconciliation and satisfaction
Created a safe and friendly work environment for all patients, creating and maintaining relationships
EDUCATION/ AFFILIATIONS:
Miami University, Oxford, OH – Business and Accounting Courses
Sinclair Community College, Dayton, OH – Management & Conflict Resolution Classes
Customer Service Certification – International Customer Service Association
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