RICK KACZMAREK Troy, MI ***** 248-***-****

ac2qu7@r.postjobfree.com

www.linkedin.com/in/rickkaczmarek

SENIOR PROGRAM MANAGER

Sales Support Management Corporate Learning & Development Account Management

ØAccomplished, driven, and solutions oriented senior program manager with diverse experience in technology sales, new business development, operations management and the creation and execution of global learning and development programs with a Fortune 500 organization.

ØOffer a rich mix of program management expertise, covering IT products/services, new business development, consulting, training and sales, and possess a natural ability to cultivate new partnerships, enhance existing relationships, and build alliances and networks to advance corporate goals.

ØKnown for strong leadership skills, excellence in team building and training, and exceeding expectations.

ØRecognized for executing innovative training programs and learning solutions in collaboration with strategic partners, which empower employees to become experts in new services and facilitates the smooth onboarding of new hires.

KEY STRENGTHS

Program Management

Project Management

Profit & Loss Analysis (P&L)

New Business & Strategy Development

Business Process Improvements

Cost Structure Risk Analysis ROI

Process Simulation Modeling

Manufacturing Consulting

Negotiations Operational Efficiency

Global Learning & Development

Web-Based/Instructor-Led Training

Virtual Instructor-Led Training

High Net-Worth Account Support

HIGHLIGHTS

Won 100% of business segment, a 120% increase, earning $175M in revenue. Developed new cost structure, leveraging all 3 components of segment solution and identified 10+ potential price reductions based on fluidity of requirements.

Sealed a major recompete with GM, which drove the challenge to find innovative methods to meet/exceed sales targets, resulting in the capture of 100% of sales target.

Seized the opportunity to recapture $28M in lost revenue from a major competitor, IBM. Increased margin 75%, through leveraged business, cost structure, and new market pricing strategies, to meet client requirements.

Surpassed corporate quality objectives for the training portfolio, taking the program from an average rating of 3.70 to an impressive 4.3 average. Increased active courses from 85 to 180, web-based training from 72% to 91%, and improved evaluation returns a full 30%, improving training availability and faster time to results while reducing costs.

Successfully improved the delivery of the intensive Enterprise Leadership Development program, reducing costs through reengineering, redesign, and business process improvements. Instructed high-level professionals focused on business enterprise and manufacturing sales in the United States, Europe, and Canada. Reduced resources 66% and drove expenses down by 33%. Designed, developed, and deployed a 6-week Foundations of Integrated Product Development Program.

ACHIEVEMENTS

Secured a single deal valued at $252M

Delivered a $152M deal

Achieved an average of 310% of sales targets over 6 years

Awarded the Global Sales Support Top Performer for 2 years

Increased account profit margin 26%, customer satisfaction 31%, employee satisfaction 12%

Propelled global training curriculum development quality metrics to a 4.3 average rating

Grew course offerings from 85 to 180

Moved web-based training from 72% to 91%

Improved evaluation returns 30% from 19% to 49%

Achieved 4.47 instructor satisfaction scores

Earned 4.53 learner satisfaction scores

EDUCATION TRAINING

Michigan State University, East Lansing, MI

MBA, Specialized in Management Science: utilization of advanced quantitative methods for Modeling, Analysis, Control and Optimization of large-scale systems. Graduate Assistant Football Coach.

Bachelor of Science, Applied Engineering Sciences: Cross-disciplinary program combining the fundamentals of engineering with a specialization in Business Administration, specifically Accounting and Financial Administration.

Secondary Teaching Certificate: Major - Business Education. Minor - Physical Science, Math.

Rick Kaczmarek 248-***-**** ac2qu7@r.postjobfree.com Page 2 of 2

PROFESSIONAL NARRATIVE

HP ENTERPRISE HEWLETT PACKARD (HP), formerly Electronic Data Services (EDS), Troy, MI 1988 to 2017

NYSE: HPQ A global Fortune 500 provider of products, technologies, software, solutions, and services.

Senior Program Manager, Global Learning Program Manager Global Learning Solutions Manager (2012 to 2017)

Responsible for program management of multiple training programs covering sales, new hire onboarding, new service introductions (NSI), and professional and consultative skills with global and cross-organizational program teams. Led the design, development, and implementation of program content, as well as reporting and continuous innovation of learning solutions, to improve leadership and organizational performance, productivity, and satisfaction.

Senior Program Manager, Sales Support Executive Global Sales Support (2006 to 2012)

Program Manager responsible for all aspects of Global Sales support for a multibillion-dollar client, General Motors (GM). Developed comprehensive pursuit plans, coordinated internal teams comprising 60 to 250 staff members, implemented product management methodologies, identified specific opportunities and client objectives, ensured proper governance, generated cost models, pricing, risk analysis, presented data for executive review, and coached client executives.

Senior Program Manager, Bid Manager Strategic Sales Centre (2004 to 2006)

Program Manager responsible from bid conception through kick-off, due diligence, and contract signing. Managed request for proposal (RFP) response team comprising 60+ team members, managed million-dollar budget, and measured performance against milestones. Developed and governed project management schedule, interacted with third-party intermediaries, actively participated in contract negotiations, and executed close down process.

Business Operations Manager, Manufacturing Global Industry Solutions (MGIS) (2002 to 2004)

Spearheaded global strategic planning, daily operations support, and global sales development for the MGIS team.

Program Manager/Operations Manager Senior Consultant, Center for Industry Learning (1997 to 2002 & 1993 to 1995)

Managed the design, development, and facilitation of an intensive Enterprise Leadership Development program focused on business enterprise education with a $4M P&L. At the request of Senior Executive, took on the process of reengineering a Lean training center.

Program included: Leading Change; Relationship Management; Advantig/Syntax Activity; Strategic & Financial Management; Analyzing Manufacturing Operations; Theory of Constraints; Business Process Reengineering, and Root Cause Analysis.

Launched consulting engagements with: J. Lewis Cooper Co., Keebler Company, Lipari Deli Foods, Demmer Corporation, Yarema Die & Engineering, ProCoil, Libraltar Engineered Plastics Systems, Draw-Tite, Inc., Upjohn Company, Trumark, Copper & Brass Sales, Masco Tech Forming Technologies, Vlasic Food, and Ogihara.

Designed, developed, and deployed a 6-week Foundations of Integrated Product Development Program.

Account Manager, Industrial Engineering (1995 to 1997)

Spearheaded the EDS Industrial Engineering account activities supporting the GM Truck office, daily operations, and new business development. Developed and administered a $5M P&L and coordinated review of a $17M P&L, while managing a team of 15.

Coordinated $17M P&L review, responsible for $5M P&L and 15 employees, improved following metrics; profit margin 26%, customer satisfaction 31%, employee satisfaction 12%.

Industrial Engineering activities: system support of Assembly Line Balance System (ALBS), non-MIS business in Simulation, implementation of Material Labor Balance System (MLBS).

Manufacturing Consultant, Manufacturing Consulting Division (1988 to 1993)

Evaluated business / manufacturing strategies and operations using computer-based optimization (financial & process simulation) models. Conducted industrial engineering analyses to provide recommendations for improvement. Facilitated business process reengineering techniques to redesign business processes.

BOC Lake Orion Assembly - Final Process Operational Analysis (Business Process Reengineering).

TACOM, Anniston Army Depot - Tank Facilities; Turbine Engine, Small Arms, Machine Shop Areas (Process Simulation Modeling).

Blue Cross and Blue Shield of Michigan - Medicare B Hearing (Business Process Improvements).

Warren Hydra-Matic - Valve Body Line (Process Simulation Modeling).

GM Service Technologies Group - Document Processing (Business Process Improvements)

Saginaw Division EDBU - Resource selection and allocation (Business modeling/PLANETS).

Demmer Corporation, Lansing, MI 1986 to 1988

Manufacturing Services Manager, Stamping Division

Major Lansing-area manufacturing company serving automotive, aerospace, and defense industries. Responsible for $7M P&L, 50+ employees. Performed Cost Estimating, Price Negotiations, Production Control and Scheduling, Purchasing, Material and Labor Analysis, Job Set-up. Supervised operations and employees. Customer and vendor Liaison.

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