Manager Customer Service

Production and Processing Time Management

Judgment and Decision Making Administration and Management Operation and Control Troubleshooting

Columbia, MS

Jun 2017-Jul 2017

Selma, AL

Sep 2004-Jun 2017

Michael J. Sims

Summary

Seasoned manager with more than 25 years of experience in fast-paced production and manufacturing environment. Excellent verbal and communication skills. Track record of achieving exceptional results in production, quality, and customer service.

Skills

Experience

Crown Health Care Laundry Services

Production Supervisor

Supervised over 80 full time production employees of a health care laundry producing over 700,000 pounds of laundry per week. Ensured that each department was sufficiently staffed each morning. Trained and coached all team members on how to successfully perform their job duties.

Enforced attendance policies, company rules, and OSHA/HLAC regulations. Tracked individual production efficiencies of each team member and enforced production standards.

Coordinated scheduling conflicts and changes directly to the Production and Plant Managers.

Ensured that all team members were working in a safe working environment and complying to all safety rules and regulations. Disciplined team members violating any company rules and regulations with the Production and Plant Manager.

Working with the General Manager, ensured that all customer concerns, problems, or requests were handled daily.

Crown Health Care Laundry Services

Plant Manager/Assistant Plant Manager

Managed a heath care laundry service that produced over 350,000 pounds of linen per week that serviced over 50 hospitals, nursing homes and doctors offices throughout Alabama, Georgia, and Mississippi. Interviewed and hired employees for each of the 7 departments in the plant.

Scheduled all employees in each department on a 4 day rotating schedule 3 Willow Circle,Selma, ALABAMA 36701

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Ph: 334-***-****

Dover, DE

Oct 1999-Sep 2004

Indianapolis, IN

Feb 1998-Oct 1999

MayIN 1993-Feb 1998 Indianapolis,

working Monday through Saturday.

Coordinated training with leads and supervisors to ensure that all team members could sufficiently perform all job functions. Helped coach and mentor all team members in each department.

Ensured that all equipment was running properly and safely. Reported all problems to the maintenance staff and their supervisor. Conducted monthly safety meetings with both team members upper management to ensure that all OSHA and HLAC standards were being met and had the best safety record in the entire company. Maintained operations data, such as time, production, and labor costs and prepared management reports of production results. Determined standards, budgets, production goals, and rates based on company policies, equipment, and labor availability, and workloads. Worked with management or subordinates to resolve worker problems, complaints, or grievances.

Ensured that each team members' hours were correct daily and weekly and submitted the payroll each week to the corporate office. Communicated with Regional Area Managers using Salesforce software to effectively solve any service problems from customers. Capitol Uniform and Linen Service

Operations Manager

Managed the operation of a uniform and linen rental business that serviced restaurants, businesses, hospitals, and nursing homes throughout Delaware, Maryland, Pennsylvania, and New Jersey.

Managed all service, production, maintenance, supervisor, and sales staff. Motivated and trained all employees in coordination of their supervisors. Worked directly with customers solving problems and service issues. Helped maintain the equipment in the plant by performing preventative maintenance.

Generated new business by cold calling customers and responding to leads generated from the sales department.

Progress Linen Service

Plant/Production Manager

Performed all duties managing a linen/textile rental company. Oversaw the production of a plant that serviced eleven routes and five depots from surrounding areas.

Managed over 80 employees that produced over 350,000 pounds of laundry per week.

Enforced production and quality standards.

Completed production and efficiency reports.

Hired, trained and disciplined employees.

Ordered all chemicals and cleaning supplies.

Assisted maintenance whenever necessary to keep equipment running. Progress Laundry ( A Division of Mechanics Laundry and Supply, Inc) Service Manager

Assigned directly to six linen service routes.

Bloomington, IN

Oct 1991-May 1993

Fort Wayne, IN

Jun 1991-Oct 1991

Indianapolis, IN

Jan 1991-Jun 1991

Decatur, IN

May 1989-Aug 1989

Directly interacted with customers on all aspects of linen rental (service problems, pricing, delivery schedules, merchandise, invoicing, etc.). Corresponded with entry level and upper level management on various functional areas such as inventory control, quality control, accounts receivable, data processing, production, and sales. Coordinated the actions between the assistant route manager, route manager, and route sales persons.

Generated new sales and had one of the highest sales averages in the company 3 years in a row.

Retained customers and was responsible for their customer service. Trained route sales persons and ran their routes when needed. Mechanics Laundry and Supply, Inc

Plant/Production Manager

Performed all duties of managing a mixed uniform/linen company. Enforced production and quality standards.

Completed production and efficiency reports, personnel schedules, and ordered merchandise and chemicals.

Interviewed, hired, and employees.

Assisted maintenance in all aspects of keeping the plant in running order. Performed routine employees evaluations and enforced company policies. Maintained time cards to help produce weekly payroll. Worked with General Manager and Service manager to ensure that customers orders and concerns were satisfied.

Mechanics Laundry and Supply, Inc

Assitant Plant Manager

Trained in all aspects necessary to manage an industrial laundry. Worked directly under the plant manager and helped with daily labor and production requirements.

Trained in stockroom management, inventory control, and educated of the chemistry that was used in the washroom.

Supervised the soil sort, washroom, route makeup, and linen departments. Mechanics Laundry and Supply, Inc

Sales / Management Trainee

Completed six months of the training program which involved all aspects of sales, service, and production knowledge of a uniform and linen rental company.

Received excellent reviews in all areas.

Advanced quickly into management due to hard work, determination, and a strong work ethic.

City of Decatur Street Department

Summer Laborer

Painted all curbs, crosswalks, and parking lots.

Repaired streets, removed brush, and drover heavy machinery. Decatur, IN

May 1988-Aug 1988

Bloomington, IN

Dec 1990

Fort Wayne, IN

May 1987

Collected garbage and assisted full time employees when needed. City of Decatur Street Department

Summer Laborer

Painted all curbs, crosswalks, and parking lots.

Repaired streets, removed brush, and drove heavy machinery. Collected garbage and assisted full time employees when needed. Education

Indiana University, School of Public and Environment Affairs Bachelor of Science: Management

Course work included Managing Organizational Behavior, Human Resource Management, Labor Relations, Management Applications, and Financial and Cost/Benefit Analysis.

Indiana University/Purdue University Indiana University Took general prerequisite courses.

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