Manager Customer Service
Resume:
Michael Knorr
Rincon, GA *****
**************@*****.***
Authorized to work in the US for any employer
WORK EXPERIENCE
Coca Cola United Bottling Corporation Material Handler March 2017- Warehouse Lead June 2017-
Assisted shift supervisor in the areas of shipping, loading, receiving, warehouse storage, product rotation, inventory accuracy, productivity, quality and safety.
oDetermined work procedures, prepared work schedules, and expedited workflow.
oStandardized procedures to improve efficiency
oAddressed complaints and resolved problems
Traced history of items to determine reasons for discrepancies between inventory and stock control records and recommend remedial actions to resolve
Maintained positive employee morale and positive work environment
Advised employees on care and preservation of items received, stored, and shipped; implement methods and proper use of equipment in handling, storing, maintaining, and shipping stock discrepancies
Operated efficiently to increase productivity while maintaining safety and quality in the workplace.
Trained and directed associates to get the most out of their skills and work toward continuous improvement.
Assigned duties and evaluated work for exactness, neatness, and conformance to policies and procedure
Maintained process procedures and monitored PPE usage, machine compliance with OSHA standards, and all safety procedures
Provided leadership, supervision of work, and compliance with processes and procedures
Given keys to the building and responsibility to run entire shifts without supervision and successfully
Supervisor Capstone Logistics Home Depot Warehouse, Savannah Ga. Aug 2016-Feb 2017
Planned, organized and controlled the activities of teams and/or individuals
Monitored progress of teams and individuals and redirect efforts when goals are not being met
Interacted with employees to provide feedback on performance, progress toward goals and safe work practices
Utilized reporting tools to assess and action on team and individual performance
Sought input from team on methods to improve efficiency, accuracy and safety
Applied job knowledge and functional expertise to assess performance and drive improvement
Sustained an environmental that encourages teamwork and employee engagement
Maintained a professional demeanor while effectively dealing with stressful or difficult situations
Coached on behaviors and performance
Helped employees stay motivated in an ever-changing work environment
Applied a depth of judgement, knowledge and technical skills essential to the job
Administered company policies, procedures and practices fairly and equitable
Drove shift performance to ensure Key Performance Indicators (KPIs) are consistently met
Rail Coordinator Southern States Chemical, Dulaney Industries Jan 2016-June 2016
Achieved customer satisfaction through communication and service
Received incoming phone calls, e-mail, fax
Made sure all pertinent information is received for scheduling shipment. Customer name, requested ship to location, requested delivery date, requested delivery time, strength, mode, purchase order number, quantity, and any special instructions.
Matched confirmation with customer orders, reviewing pricing and delivery date.
Recorded on order on Master Order Sheet.
Input order data into computer system. Computer automatically assigns bill of lading number.
Determined what orders need to be sent out of each location and work with locations on shipping orders.
Reviewed bill of lading and enter weights and analysis in GP system for processing invoice
Verified information entered by each location on bill of ladings (weights, seal # and analysis)
Faxed or scanned bills of ladings and C of A’s to customers upon their request
Attained copies of customer’s specifications for rail customers
Attained and provided Document Controller rail specifications
Reconciled with Shipments during the month and finalized
at month end.
On call for any emergencies or special circumstances that might arise after normal business hours.
Approved and coded all rail freight bills and other bills pertaining to rail cars and send to accounts payable department for processing.
Maintained monthly freight accruals for rail shipments
Maintained receiving spreadsheet on rail shipments
Maintained spreadsheet on rail cars shipping from suppliers
Completed CAR/PAR forms as needed.
Provided Document Controller any customer complaints or feedback that needs to be recorded on “Customer Feedback Log” in computer system.
Saved pictures of acid cars for review.
Processed incoming and outgoing Sulfuric Acid cars – loaded and empties
Ship thru CSX – Follow Procedure.
Faxed and emailed switch orders to Rail Link at wharf
Monitored rail shipments going to different locations
Tracked Rail Car repairs and send “compliance shopping” when needed.
Coordinated with plant on incoming and outgoing loaded acid and sulfur cars.
Ports America Superintendent - January 2013 to April 2015
Assisted in daily shipping operations to ensure freight is loaded correctly to reach cube and stay within weight requirements.
Planned, scheduled, and supervised day to day operations to meet production requirements,
Created, maintained, and improved business relationships with multiple labor unions, steamship lines, and Port Authority management domestically and globally.
Assisted in special projects such as inventory replenishment ensuring accuracy and efficient movement of freight in a timely manner.
Assigned production responsibilities, work plans and schedule requirements to department leads and coordinators to ensure that all jobs are completed
Provided input for the development of the business units’ strategic plans to ensure that cost, productivity, quality objectives/expectations and operational goals are met throughout the department
Tracked and properly recorded overall operation data for budgeting, upper management decision making, strategic planning and financial decision-making purposes.
Accomplishments
Outcome numbers consistently showed the ships I oversaw excelled in both time use and profit margins.
Other superintendents consistently relied on me for help and advice.
Work crews consistently expressed the desire to work my ships.
Distribution Center Management
Schneider Logistics – Savannah Sept 2013-Jan 2014
Monitored and communicated daily with our 3PL provider regarding process control, system issues, and freight open label completion.
Promoted, encouraged and lead employees towards a continuous improvement culture
Maintained positive employee relations by providing an inclusive work environment
Assisted in overall production and payroll computations for the Schneider hourly employees.
Assisted in troubleshooting to solve production process problems with processes and equipment already in operation while minimizing costs and preventing delivery delays
Georgia Ports Authority - Savannah, GA - July 2007 to April 2012
Assistant Manager Rail, Equipment, Container Operations, Live Lift Vessel Operations
Responsibilities:
Scheduling 180-200 truck, crane, RTG and top lift operators to transport incoming and outgoing containers via the port on schedule
Planning space sheets and timing of stack configuration to facilitate efficient movement of containers per trucking, shipping and rail schedules
Coordinating internally with IT, Control Center, stevedores, port police, etc.
Coordinating externally with Rail Link switching company, CSX railroads, Maersk, Hanjin, et.al steamship lines
Safety meeting planning and conducting with direct reports and others
Handling immediate and process requirements of accidents on port with respect to police reports, statements, disposition of paperwork and consequences
Termination and disciplinary conferences with employees as needed regarding rule infractions and work professionalism
External communication with companies dealing directly with port operations such as Ports America, Steamship lines and railroads
Assistant Manager Live Lift Vessel Operations Georgia Ports Authority - 2010 to 2012
Assistant manager Equipment Georgia Ports Authority - 2009 to 2010
Assistant manager Rail Georgia Ports Authority - 2007 to 2009
Kohl's Distribution - Macon, GA - February 2006 to July 2007
Distribution Center Receiving Supervisor
Facilitate daily operations in receiving position at cross dock warehouse.
EDUCATION
Bachelor of Business Administration in Logistics and Transportation
Georgia Southern University,2006
STRENGTHS
Effective and productive communication with employees, upper management outside companies
Problem solving with efficiency and calm in time sensitive, high pressure environments
Firmness and fairness in dealing with employee issues and conflicts and professional conduct in the workplace
Excellent verbal and written skills, to include strong interpersonal skills and the ability to persuade others without creating adversarial relationships.
Overcomes communication barriers.
Motivates others to act.
Proficient in the use of personal computer e-mail systems (Lotus Notes).
Proficient in using computerized database management (Excel) and presentation systems (PowerPoint).
Proven willingness to go above and beyond job requirements to advance the mission of the company, both during and after work hours
Proven attention to detail in all work functions to ensure problems are discovered early and remedied successfully
Single minded focus on the good of the company, advancing the its interests, and enhancing customer service performance
Contact this candidate