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Project Manager Management

Location:
Houston, TX
Posted:
October 13, 2017

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Resume:

JODY L. MILLER, PMP, CSM

**** ****** ******, *******, ***** 77009 Mobile 713-***-**** ac2qrp@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified IT Project Manager with over 28 years of experience in IT, and more than 19 years in program management and project management roles and responsibilities for complex software development / deployment, data center migrations, server virtualization, and IT infrastructure projects. Project management experience includes management of releases across various applications; waterfall and Agile project management methodologies; extensive change and risk management. Global interaction and collaboration with all level of stakeholders for on-shore as well as offshore projects. Proven delivery of small to large projects ($200M) – to schedule, budget, and quality standards. Always a positive and professional approach.

PERSONAL INFORMATION

US Citizen

SKILLS

Program, Operations, and Project Management

Data Center migrations

Infrastructure as well as software development projects

Payment cards and gift cards processing and settlement

Scrum, Agile, Lean, and waterfall methodologies

Project cost planning and Quality Control

Strategic planning

Risk mitigation and management

Results-oriented

Mitigation plan development

Effective multi-tasker

MS Project

MS Office (Word, Excel, PowerPoint, Visio)

SharePoint

HP Project and Portfolio Management Center (HP PPM

AFFILIATIONS

Member of the Project Management Institute (PMI) and its Houston chapter.

WORK HISTORY

June 2016 to Present

Engineering Program / Project Manager Hewlett Packard Enterprise Houston, TX

Program, project, and operations management responsibilities for NFV (Network Function Virtualization), HCG (Helion Carrier Grade), Partner portal, vIMS (virtualized IP multimedia subsystem), vEPC (virtualized Evolved Packet Core) teams; for complex infrastructure and software / application development across multiple projects and teams

Responsibilities include creation of project and program plans, including coordination of effort with global teams, for multiple concurrent projects, deliverables, scrum cycles, and backlog items

Support of HPE Fellow, Director, and other upper level management to ensure advancement of strategic and business objectives

Attend (host as needed) project and program meetings (weekly, bi-weekly, monthly, etc.) with internal program teams and leadership, capturing and distributing meeting notes and action items

Consolidation and management of action items, tracking across multiple projects and teams

Vendor negotiations and management, procurement, and resource management (including ensuring required resource levels) across multiple projects

SOW creation; PO creation and management; invoice approvals; $20M budget management across multiple projects; financial reconciliation and reporting (monthly, quarterly, and end of year).

Creation of SharePoint sites for use by the teams, various status reports for the teams, management, and leadership.

Technologies include Scrum & waterfall methodologies, MS Project, MS Office, SharePoint, JIRA, Atlassian, OneNote, NFV (Network Function Virtualization), Wind River, Helion OpenStack Carrier Grade, Metaswitch

April 2016 to June 2016

Program / Project Manager United Airlines Houston, TX

Program and project management / ScrumMaster responsibilities for various global software and hardware projects, including handheld scanners, server migrations, security enhancements

Creation of detailed project plans (using MS Project), backlog, sprint planning, daily sprint calls, reviews, retrospectives/lessons learned, communications plan, and resource plans

Identification and management of risks and mitigation strategies

Responsible for all aspects of migrations, including testing and quality control

Status reporting to leadership

Technologies include MS Project, Windows, MS Office, SharePoint

October 2014 to April 2016

Program / Project Manager Shell / Hewlett Packard Enterprise Houston, TX

Program and project management (ScrumMaster & waterfall) responsibilities for rapid data center move as well as set up of Managed Private Cloud (MPC) for Shell

Creation of detailed project plan (using MS Project), monthly sprint cycles, sprint backlog, daily team meetings, sprint reviews, retrospectives, communications plan, and resource plan

Identification and management of risks and mitigation strategies

Responsible for all aspects of migrations, including testing and quality control

Status reporting to leadership

P2V (physical to virtual), P2P (physical to physical), and V2V (virtual to virtual) migration of servers

Interface with business, other suppliers, various global teams, and upper level management

Technologies include MS Project, Windows, MS Office, SharePoint, PlateSpin

May 2014 to October 2014

Program / Project Manager Management Controls, Inc. Houston, TX

Program and project management responsibilities (waterfall and Agile) for various concurrent custom software development and installation projects

Development of Statement of Work (for clients), budget, scope, project plans (using MS Project), communications plans, and resource plan. All aspects of Software Development Life Cycle (SDLC)

Translated technical specifications into detailed product requirements

Identification and management of risks and mitigation strategies

Included day to day operations, as well as scheduled and unscheduled plant maintenance

Responsible for client testing and quality control efforts

Cost management with reporting of actual vs. budget; financial forecasting

Interface with clients, various teams, and upper level management. Led communication with stakeholders regarding product goals and progress made

Established criteria for each milestone within the product roadmap as a means to measure developmental progress

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions

Analyzed market trends and the competitive landscape to understand opportunities and potential value

Includes companies such as Koch Ag and Energy Services, Flint Hills Resources, BP Toledo, HollyFrontier, Georgia Pacific, Dow Chemical, and others

Technologies include SQL, .Net, Crystal Reports, various Access Control Systems, MS Project, Windows, SharePoint

November 2009 to April 2014

Program / Project Manager Shell Trading Houston, TX

Blueprint Infrastructure Project. Project, PMO, operations, and Program responsibilities. Directly responsible for budget of about $200 million across 2 years with teams totaling more than 150 resources, including infrastructure and new product development

Responsible for budget, spend, and financial reporting, development of project plans (using MS Project), task trackers, communications, staffing plans, numerous concurrent project status reporting, set up and management of SharePoint sites for the various teams and their documents, and more

Identified $2M in costs (in one year) that didn't belong to my project; cost savings to project

Server Decommissioning Project, with high visibility at upper level management. Team size of about 10 resources. Identification of all Shell Trading servers, along with applications, databases, etc..that reside on each (about 400 servers total). Successful completion to consolidate, update, virtualize, decommission, and more, resulting in the reduction of server costs and ensured support of hardware and applications. ScrumMaster role with backlog, sprint planning, daily team meetings, reviews, retrospectives.

Non SAP Transformation Projects. Team size of about 6 to 10 resources, with budgets of about $150K and up. Moving various applications to new hardware (virtualizing wherever possible). Project management ScrumMaster role and responsibilities for about 10 - 15 concurrent projects

Oracle RAC Migration Projects. Team size of about 40 resources. Moved various Oracle databases to fully supported T-Systems RAC infrastructure. Project management responsibilities for the US portion of this global project. Also assisted lead global project manager in any manner needed

SQL Database Migration Projects. Team size of about 5 - 10 resources. Migration of SQL databases to new infrastructure, including upgrading SQL version as needed

Management of numerous IT project teams doing analysis, design, development, testing, and deployment of various projects, including data center conversions, infrastructure and software upgrades, migrations to dynamic Citrix environments, and Oracle and SQL server consolidations and migrations, among others

Led communication with stakeholders regarding program and project goals and progress made

Proactive change management, including impact analysis, resource changes, plan integration, stakeholder buy-in, and implementation

Development and instruction of project management lunch and learn sessions for IT resource. Included how to use MS Project

Technologies included server virtualization, storage tiering and compression, IBM pSeries, Oracle, SQL, application packaging, Endur, Citrix, Linux, UNIX, Sun, Windows

August 2008 to September 2009

Program / Project Manager Huntsman Corporation The Woodlands, TX

Management of numerous IT project teams doing analysis, design, development, testing, and deployment of various projects and programs, including data center conversions, infrastructure upgrades, SAP integrations, SQL server consolidations and migrations, software enhancement, among others

Program management responsibilities included developing and managing programs and the associated projects, with status reporting to various stakeholders, including the IT Director and CIO

Translated business goals, feature concepts and customer needs into prioritized requirements and use cases

Established criteria for each milestone within the solution roadmap as a means to measure progress

Project management responsibilities included developing and managing project plans (with resources, budgets, and schedules) for numerous concurrent projects through all phases, for infrastructure and software projects, with varying (and changing) priorities

Technologies include AS/400, UNIX, Sun, Windows, Oracle, SQL, Citrix, SAP, SMS/SCCM, HP Project and Portfolio Management Center (a program and project management tool)

October 2007 to August 2008

Project Manager CEVA Logistics Houston, TX

Project Manager at a global transportation logistics company, for the management of numerous IT projects (going across B2B and various applications, including mobile apps) for various customers (such as IBM, Toshiba, Nike, Cisco, Johnson & Johnson, Daimler Chrysler, and US Department of Defense

Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases

Established criteria for each milestone within the solution roadmap as a means to measure developmental progress

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions

Led communication with stakeholders regarding product goals and progress made

Translated technical specifications into detailed solution requirements

Responsibilities included developing and managing project plans (resources, budgets, schedules) for numerous concurrent projects through full Software Development Life Cycle (SDLC), with varying (and changing) priorities

Technologies included Lean methodology, AS/400, UNIX, Sun Solaris, Windows, Oracle, PL/SQL, SeeBeyond Enterprise Application Integration (EAI), XML, DocGen document generator (utilizing XML extracts), EDI – ANSI X12 and UN/EDIFACT, EDI400, GIS, VANs, numerous proprietary applications (developed in-house)

April 2006 to October 2007

Project Manager Shell Oil Products US (SOPUS) Houston, TX

Management of IT projects for the Shell Oil Products US (SOPUS) Payment Cards division, for processing and settlement activities for Shell worldwide (over 5 million transactions daily); along with the Shell / Texaco rebranding and divesture project

These projects included legacy systems and integration with corporations such as MasterCard, Visa, and Citi Group

Translated technical specifications into detailed product requirements

Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases

Established criteria for each milestone within the product roadmap as a means to measure developmental progress

Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging

Led communication with stakeholders regarding product goals and progress made

Technologies include HP Non-Stop Server (Tandem), POS systems, various interface applications for MasterCard, Visa, American Express, Discover, and others (such as VisaNet and BankNet), ACI’s Base24, and SAP

August 2000 to April 2006

Release / Project Manager CEVA Logistics Houston, TX

The Logistics Vision Project involved the creation of an extremely complex freight logistics application (ERM, new product development; with over two million lines of code); developed on-site and offshore, utilized globally, and included data exchanged with Oracle Financials, data warehouse, and other applications. Lean and waterfall methodologies

Other projects included a Web-enabled customer service call tracking system, integrated driver dispatch and reimbursement application, automated driver paging system, development and documentation of standardized IT processes, numerous EDI projects, and a global profile system application

Responsibilities include creation of project plans, including coordination of effort with other application teams, for multiple concurrent projects of high complexity (multi-million dollar applications)

Coordinated with global teams and users on project proposals for enhancements and issue resolutions

Identified and established priorities and project scopes

Established release management procedures and created of a 'toolkit' (required and recommended templates)

Quality control of performance test scripts (developed off-shore)

Change management, including impact analysis, tracking, ensured proper approvals prior to Change Review Board meetings, compliance

Development and documentation of business and IT processes and procedures

Support (identification, troubleshooting, and working with users to resolve) on numerous issues

Worked with and brought together various teams (both IT and business) disbursed globally with widely varying cultures

Technologies included AS/400, UNIX, Sun Solaris, Windows, Oracle Database (PL/SQL) and Oracle Financials, SeeBeyond Enterprise Application Integration (EAI), Boss, J2EE, .NET, DocGen document generator (utilizing XML extracts), EDI – ANSI X12 and UN/EDIFACT, EDI400, Gentran, Harbinger, VANs, Avaya

June 2000 to August 2000

Business Analyst / Technical Writer CheMatch.com Houston, TX

Business analysis and technical writing for a short-term project to develop CheMatch.com (now part of ChemConnect), a Web-enabled, worldwide petrochemical trading platform

Created test scripts; tested new and modified software

Noted and tracked deficiencies, using Bugzilla databases

Coordinated with teams on issue resolution. Created user’s guides, on-line help, and other documentation through business analysis and technical writing efforts

Collaborated with corporate officers, managers, and end-users throughout the project. Participated in live auctions to ensure quality and provide team support

February 1997 to May 2000

Project Manager Crescom Houston, TX

Project management of integrated software and database solutions (including CRM), with project plans, budget, scheduling, for multiple concurrent projects and customers

UX design, development and optimization (for existing solutions, as well as establish criteria for new software development)

All aspects of Software Development Life Cycle (SDLC) roles and responsibilities, from sales presentations, gathering customer requirements, software development (using FileMaker Pro), testing, installation training (remote and on-site), and technical support (for external customers and internal team members)

Established and maintained clear, effective communications on status, issues, and progress with customers and IT management

Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases

Developed and evolved the consumer-facing, multi-channel roadmap for desktop and web applications

Collaborated with the sales, marketing, and support teams to launch products on time and within budget

Established criteria for each milestone within the product roadmap as a means to measure developmental progress

Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions

Led communication with stakeholders regarding product goals and progress made

Translated technical specifications into detailed product requirements

Analyzed market trends and the competitive landscape to understand opportunities and potential value

Other Experience Includes:

Factory manager for Universal Enterprises, manufacturing computerized energy management systems (managing/operating supermarket coolers, parking lot lights; warehouse temperatures and lights; and more)

Software development, testing, installation, customer support, and training, for a custom integrated business solution for group tour businesses in North America

Programming, maintenance, repair (to the component level), upgrade, and aid in pilot training, for F4E and A10A flight simulators

EDUCATION

Mathematics/Electrical Engineering, 138 credit hours with 3.985 GPA (degree not yet received), Louisiana State University

Associate Degree - Electrical Engineering Technology, Community College of the Air Force

CERTIFICATIONS

Project Management Professional (PMP), Project Management Institute (PMI)

Certified ScrumMaster (CSM), Scrum Alliance

AWARDS & RECOGNITION

2016 Special Recognition Award, Hewlett Packard Enterprise’s HOUIC Accelerated Exit Project for Shell

2015 Special Recognition Award, Shell HOUIC Accelerated Exit Program

2013 Special Recognition Award, Shell Trading Blueprint Project

2012 Special Recognition Award, Shell Trading Blueprint Project

2009 Service Award, Huntsman Corporation

2007 Service Recognition Award, Shell Oil Products US

Federal Woman Employee of the Year, USAF

Maintenance Professional of the Year, USAF

MISCELLANEOUS

Inactive Secret security clearance

Active Transportation Worker Identification Card (TWIC)



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