Project Manager Management
Resume:
JODY L. MILLER, PMP, CSM
**** ****** ******, *******, ***** 77009 Mobile 713-***-**** ***********@*****.***
PROFESSIONAL SUMMARY
Certified IT Project Manager with over 28 years of experience in IT, and more than 19 years in program management and project management roles and responsibilities for complex software development / deployment, data center migrations, server virtualization, and IT infrastructure projects. Project management experience includes management of releases across various applications; waterfall and Agile project management methodologies; extensive change and risk management. Global interaction and collaboration with all level of stakeholders for on-shore as well as offshore projects. Proven delivery of small to large projects ($200M) – to schedule, budget, and quality standards. Always a positive and professional approach.
PERSONAL INFORMATION
US Citizen
SKILLS
Program, Operations, and Project Management
Data Center migrations
Infrastructure as well as software development projects
Payment cards and gift cards processing and settlement
Scrum, Agile, Lean, and waterfall methodologies
Project cost planning and Quality Control
Strategic planning
Risk mitigation and management
Results-oriented
Mitigation plan development
Effective multi-tasker
MS Project
MS Office (Word, Excel, PowerPoint, Visio)
SharePoint
HP Project and Portfolio Management Center (HP PPM
AFFILIATIONS
Member of the Project Management Institute (PMI) and its Houston chapter.
WORK HISTORY
June 2016 to Present
Engineering Program / Project Manager Hewlett Packard Enterprise Houston, TX
Program, project, and operations management responsibilities for NFV (Network Function Virtualization), HCG (Helion Carrier Grade), Partner portal, vIMS (virtualized IP multimedia subsystem), vEPC (virtualized Evolved Packet Core) teams; for complex infrastructure and software / application development across multiple projects and teams
Responsibilities include creation of project and program plans, including coordination of effort with global teams, for multiple concurrent projects, deliverables, scrum cycles, and backlog items
Support of HPE Fellow, Director, and other upper level management to ensure advancement of strategic and business objectives
Attend (host as needed) project and program meetings (weekly, bi-weekly, monthly, etc.) with internal program teams and leadership, capturing and distributing meeting notes and action items
Consolidation and management of action items, tracking across multiple projects and teams
Vendor negotiations and management, procurement, and resource management (including ensuring required resource levels) across multiple projects
SOW creation; PO creation and management; invoice approvals; $20M budget management across multiple projects; financial reconciliation and reporting (monthly, quarterly, and end of year).
Creation of SharePoint sites for use by the teams, various status reports for the teams, management, and leadership.
Technologies include Scrum & waterfall methodologies, MS Project, MS Office, SharePoint, JIRA, Atlassian, OneNote, NFV (Network Function Virtualization), Wind River, Helion OpenStack Carrier Grade, Metaswitch
April 2016 to June 2016
Program / Project Manager United Airlines Houston, TX
Program and project management / ScrumMaster responsibilities for various global software and hardware projects, including handheld scanners, server migrations, security enhancements
Creation of detailed project plans (using MS Project), backlog, sprint planning, daily sprint calls, reviews, retrospectives/lessons learned, communications plan, and resource plans
Identification and management of risks and mitigation strategies
Responsible for all aspects of migrations, including testing and quality control
Status reporting to leadership
Technologies include MS Project, Windows, MS Office, SharePoint
October 2014 to April 2016
Program / Project Manager Shell / Hewlett Packard Enterprise Houston, TX
Program and project management (ScrumMaster & waterfall) responsibilities for rapid data center move as well as set up of Managed Private Cloud (MPC) for Shell
Creation of detailed project plan (using MS Project), monthly sprint cycles, sprint backlog, daily team meetings, sprint reviews, retrospectives, communications plan, and resource plan
Identification and management of risks and mitigation strategies
Responsible for all aspects of migrations, including testing and quality control
Status reporting to leadership
P2V (physical to virtual), P2P (physical to physical), and V2V (virtual to virtual) migration of servers
Interface with business, other suppliers, various global teams, and upper level management
Technologies include MS Project, Windows, MS Office, SharePoint, PlateSpin
May 2014 to October 2014
Program / Project Manager Management Controls, Inc. Houston, TX
Program and project management responsibilities (waterfall and Agile) for various concurrent custom software development and installation projects
Development of Statement of Work (for clients), budget, scope, project plans (using MS Project), communications plans, and resource plan. All aspects of Software Development Life Cycle (SDLC)
Translated technical specifications into detailed product requirements
Identification and management of risks and mitigation strategies
Included day to day operations, as well as scheduled and unscheduled plant maintenance
Responsible for client testing and quality control efforts
Cost management with reporting of actual vs. budget; financial forecasting
Interface with clients, various teams, and upper level management. Led communication with stakeholders regarding product goals and progress made
Established criteria for each milestone within the product roadmap as a means to measure developmental progress
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
Analyzed market trends and the competitive landscape to understand opportunities and potential value
Includes companies such as Koch Ag and Energy Services, Flint Hills Resources, BP Toledo, HollyFrontier, Georgia Pacific, Dow Chemical, and others
Technologies include SQL, .Net, Crystal Reports, various Access Control Systems, MS Project, Windows, SharePoint
November 2009 to April 2014
Program / Project Manager Shell Trading Houston, TX
Blueprint Infrastructure Project. Project, PMO, operations, and Program responsibilities. Directly responsible for budget of about $200 million across 2 years with teams totaling more than 150 resources, including infrastructure and new product development
Responsible for budget, spend, and financial reporting, development of project plans (using MS Project), task trackers, communications, staffing plans, numerous concurrent project status reporting, set up and management of SharePoint sites for the various teams and their documents, and more
Identified $2M in costs (in one year) that didn't belong to my project; cost savings to project
Server Decommissioning Project, with high visibility at upper level management. Team size of about 10 resources. Identification of all Shell Trading servers, along with applications, databases, etc..that reside on each (about 400 servers total). Successful completion to consolidate, update, virtualize, decommission, and more, resulting in the reduction of server costs and ensured support of hardware and applications. ScrumMaster role with backlog, sprint planning, daily team meetings, reviews, retrospectives.
Non SAP Transformation Projects. Team size of about 6 to 10 resources, with budgets of about $150K and up. Moving various applications to new hardware (virtualizing wherever possible). Project management ScrumMaster role and responsibilities for about 10 - 15 concurrent projects
Oracle RAC Migration Projects. Team size of about 40 resources. Moved various Oracle databases to fully supported T-Systems RAC infrastructure. Project management responsibilities for the US portion of this global project. Also assisted lead global project manager in any manner needed
SQL Database Migration Projects. Team size of about 5 - 10 resources. Migration of SQL databases to new infrastructure, including upgrading SQL version as needed
Management of numerous IT project teams doing analysis, design, development, testing, and deployment of various projects, including data center conversions, infrastructure and software upgrades, migrations to dynamic Citrix environments, and Oracle and SQL server consolidations and migrations, among others
Led communication with stakeholders regarding program and project goals and progress made
Proactive change management, including impact analysis, resource changes, plan integration, stakeholder buy-in, and implementation
Development and instruction of project management lunch and learn sessions for IT resource. Included how to use MS Project
Technologies included server virtualization, storage tiering and compression, IBM pSeries, Oracle, SQL, application packaging, Endur, Citrix, Linux, UNIX, Sun, Windows
August 2008 to September 2009
Program / Project Manager Huntsman Corporation The Woodlands, TX
Management of numerous IT project teams doing analysis, design, development, testing, and deployment of various projects and programs, including data center conversions, infrastructure upgrades, SAP integrations, SQL server consolidations and migrations, software enhancement, among others
Program management responsibilities included developing and managing programs and the associated projects, with status reporting to various stakeholders, including the IT Director and CIO
Translated business goals, feature concepts and customer needs into prioritized requirements and use cases
Established criteria for each milestone within the solution roadmap as a means to measure progress
Project management responsibilities included developing and managing project plans (with resources, budgets, and schedules) for numerous concurrent projects through all phases, for infrastructure and software projects, with varying (and changing) priorities
Technologies include AS/400, UNIX, Sun, Windows, Oracle, SQL, Citrix, SAP, SMS/SCCM, HP Project and Portfolio Management Center (a program and project management tool)
October 2007 to August 2008
Project Manager CEVA Logistics Houston, TX
Project Manager at a global transportation logistics company, for the management of numerous IT projects (going across B2B and various applications, including mobile apps) for various customers (such as IBM, Toshiba, Nike, Cisco, Johnson & Johnson, Daimler Chrysler, and US Department of Defense
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
Established criteria for each milestone within the solution roadmap as a means to measure developmental progress
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
Led communication with stakeholders regarding product goals and progress made
Translated technical specifications into detailed solution requirements
Responsibilities included developing and managing project plans (resources, budgets, schedules) for numerous concurrent projects through full Software Development Life Cycle (SDLC), with varying (and changing) priorities
Technologies included Lean methodology, AS/400, UNIX, Sun Solaris, Windows, Oracle, PL/SQL, SeeBeyond Enterprise Application Integration (EAI), XML, DocGen document generator (utilizing XML extracts), EDI – ANSI X12 and UN/EDIFACT, EDI400, GIS, VANs, numerous proprietary applications (developed in-house)
April 2006 to October 2007
Project Manager Shell Oil Products US (SOPUS) Houston, TX
Management of IT projects for the Shell Oil Products US (SOPUS) Payment Cards division, for processing and settlement activities for Shell worldwide (over 5 million transactions daily); along with the Shell / Texaco rebranding and divesture project
These projects included legacy systems and integration with corporations such as MasterCard, Visa, and Citi Group
Translated technical specifications into detailed product requirements
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
Established criteria for each milestone within the product roadmap as a means to measure developmental progress
Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging
Led communication with stakeholders regarding product goals and progress made
Technologies include HP Non-Stop Server (Tandem), POS systems, various interface applications for MasterCard, Visa, American Express, Discover, and others (such as VisaNet and BankNet), ACI’s Base24, and SAP
August 2000 to April 2006
Release / Project Manager CEVA Logistics Houston, TX
The Logistics Vision Project involved the creation of an extremely complex freight logistics application (ERM, new product development; with over two million lines of code); developed on-site and offshore, utilized globally, and included data exchanged with Oracle Financials, data warehouse, and other applications. Lean and waterfall methodologies
Other projects included a Web-enabled customer service call tracking system, integrated driver dispatch and reimbursement application, automated driver paging system, development and documentation of standardized IT processes, numerous EDI projects, and a global profile system application
Responsibilities include creation of project plans, including coordination of effort with other application teams, for multiple concurrent projects of high complexity (multi-million dollar applications)
Coordinated with global teams and users on project proposals for enhancements and issue resolutions
Identified and established priorities and project scopes
Established release management procedures and created of a 'toolkit' (required and recommended templates)
Quality control of performance test scripts (developed off-shore)
Change management, including impact analysis, tracking, ensured proper approvals prior to Change Review Board meetings, compliance
Development and documentation of business and IT processes and procedures
Support (identification, troubleshooting, and working with users to resolve) on numerous issues
Worked with and brought together various teams (both IT and business) disbursed globally with widely varying cultures
Technologies included AS/400, UNIX, Sun Solaris, Windows, Oracle Database (PL/SQL) and Oracle Financials, SeeBeyond Enterprise Application Integration (EAI), Boss, J2EE, .NET, DocGen document generator (utilizing XML extracts), EDI – ANSI X12 and UN/EDIFACT, EDI400, Gentran, Harbinger, VANs, Avaya
June 2000 to August 2000
Business Analyst / Technical Writer CheMatch.com Houston, TX
Business analysis and technical writing for a short-term project to develop CheMatch.com (now part of ChemConnect), a Web-enabled, worldwide petrochemical trading platform
Created test scripts; tested new and modified software
Noted and tracked deficiencies, using Bugzilla databases
Coordinated with teams on issue resolution. Created user’s guides, on-line help, and other documentation through business analysis and technical writing efforts
Collaborated with corporate officers, managers, and end-users throughout the project. Participated in live auctions to ensure quality and provide team support
February 1997 to May 2000
Project Manager Crescom Houston, TX
Project management of integrated software and database solutions (including CRM), with project plans, budget, scheduling, for multiple concurrent projects and customers
UX design, development and optimization (for existing solutions, as well as establish criteria for new software development)
All aspects of Software Development Life Cycle (SDLC) roles and responsibilities, from sales presentations, gathering customer requirements, software development (using FileMaker Pro), testing, installation training (remote and on-site), and technical support (for external customers and internal team members)
Established and maintained clear, effective communications on status, issues, and progress with customers and IT management
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
Developed and evolved the consumer-facing, multi-channel roadmap for desktop and web applications
Collaborated with the sales, marketing, and support teams to launch products on time and within budget
Established criteria for each milestone within the product roadmap as a means to measure developmental progress
Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
Led communication with stakeholders regarding product goals and progress made
Translated technical specifications into detailed product requirements
Analyzed market trends and the competitive landscape to understand opportunities and potential value
Other Experience Includes:
Factory manager for Universal Enterprises, manufacturing computerized energy management systems (managing/operating supermarket coolers, parking lot lights; warehouse temperatures and lights; and more)
Software development, testing, installation, customer support, and training, for a custom integrated business solution for group tour businesses in North America
Programming, maintenance, repair (to the component level), upgrade, and aid in pilot training, for F4E and A10A flight simulators
EDUCATION
Mathematics/Electrical Engineering, 138 credit hours with 3.985 GPA (degree not yet received), Louisiana State University
Associate Degree - Electrical Engineering Technology, Community College of the Air Force
CERTIFICATIONS
Project Management Professional (PMP), Project Management Institute (PMI)
Certified ScrumMaster (CSM), Scrum Alliance
AWARDS & RECOGNITION
2016 Special Recognition Award, Hewlett Packard Enterprise’s HOUIC Accelerated Exit Project for Shell
2015 Special Recognition Award, Shell HOUIC Accelerated Exit Program
2013 Special Recognition Award, Shell Trading Blueprint Project
2012 Special Recognition Award, Shell Trading Blueprint Project
2009 Service Award, Huntsman Corporation
2007 Service Recognition Award, Shell Oil Products US
Federal Woman Employee of the Year, USAF
Maintenance Professional of the Year, USAF
MISCELLANEOUS
Inactive Secret security clearance
Active Transportation Worker Identification Card (TWIC)
Contact this candidate