Service Sales
Resume:
** **. ***** ****, ******** Virginia *****
PHONE 803-***-**** • E-MAIL ********@*****.***
JEFFERY B. WASHINGTON
CAREER SUMMARY
Self motivated team player with a strong leadership and management background, seeking to grow within a goal driven environment by utilizing my relationship sales skills coupled with my extensive automotive industry expertise and contributing over twenty years of experience in the customer care industry to a winning team which is dedicated to excellence and rewards hard work through provision of opportunities for upward mobility and growth, allowing me to become a productive member of the team and a key driver of its successes.
SUMMARY OF QUALIFICATIONS
Excellent verbal and written communication skills
Adept in leadership, management, team building and customer service
Self directed growth, development and goal setting
Strategic time management, efficiency and organization skills
Strong analytical- and critical thinking skills, attention to detail
Committed to production of quality work, service excellence and sales
Adaptable to change and able to manage multiple tasks
Operating knowledge of common office equipment, computer hardware and software applications
Heavy equipment driver with class B – CDL
EDUCATION AND TRAINING
1992 – 1994 South Carolina State University
Elementary Education
October 1994 – October 1998 United States Army
Honorable Discharge
Electronic Warfare
Primary Leadership Development Training
Awarded multiple distinguished military ribbons/awards/certificates
September 1988 – September 1991 United States Navy
Honorable Discharge
Aviation
Awarded multiple distinguished military ribbons/awards/certificates
RELEVANT EXPERIENCE
June 2017 – October 2017 Northpark Toyota San Antonio, TX
Service Writer
Manage opening and closing procedures as well as all aspects of daily service operations
Communicate service needs with customers and make appropriate recommendations, follow up on customer inquiries
Prepare service estimates, sell routine maintenance services
Facilitate coordination of alternate transportation
Translate customers’ repair problems into standard repair terminology
Provide estimates of cost and time required for services to be performed
De-escalate and facilitate resolution of member complaints
April 2013 – May 2017 Dick Smith Infiniti Columbia, SC
Service Writer
Manage opening and closing procedures as well as all aspects of daily service operations
Communicate service needs with customers and make appropriate recommendations, follow up on customer inquiries
Prepare service estimates, sell routine maintenance services
Facilitate coordination of alternate transportation
Translate customers’ repair problems into standard repair terminology
Provide estimates of cost and time required for services to be performed
De-escalate and facilitate resolution of member complaints
December 2012 – April 2013 Browns Nissan Sterling, VA
Service Advisor
Greeted customers both in person and by telephone
Managed all customer and company billing
Liaison between customers, parts- and warranty companies
Completed customer follow up contacts
Responsible for management of all ordered parts
Performed cashier functions
July 2011 – December 2012 Moore Mitsubishi/Cadillac Chantilly, VA
Service Advisor
Created and maintained all Mitsubishi corporate and individual accounts
Was solely responsible for an above CSI average
Served as a liaison between customers, corporate, warranty companies, parts department and technicians
Assisted customers with best maintenance decisions for personal and company vehicles
Solely organized Mitsubishi aftermarket department and product sales with verifiable profit margins
Increased service sales for both Mitsubishi and Cadillac automotive brands
Mitsubishi Diamond Star Selectee
REFERENCES
Available Upon Request
Contact this candidate