** **. ***** ****, ******** Virginia *****

PHONE 803-***-**** • E-MAIL ac2qr1@r.postjobfree.com

JEFFERY B. WASHINGTON

CAREER SUMMARY

Self motivated team player with a strong leadership and management background, seeking to grow within a goal driven environment by utilizing my relationship sales skills coupled with my extensive automotive industry expertise and contributing over twenty years of experience in the customer care industry to a winning team which is dedicated to excellence and rewards hard work through provision of opportunities for upward mobility and growth, allowing me to become a productive member of the team and a key driver of its successes.

SUMMARY OF QUALIFICATIONS

Excellent verbal and written communication skills

Adept in leadership, management, team building and customer service

Self directed growth, development and goal setting

Strategic time management, efficiency and organization skills

Strong analytical- and critical thinking skills, attention to detail

Committed to production of quality work, service excellence and sales

Adaptable to change and able to manage multiple tasks

Operating knowledge of common office equipment, computer hardware and software applications

Heavy equipment driver with class B – CDL

EDUCATION AND TRAINING

1992 – 1994 South Carolina State University

Elementary Education

October 1994 – October 1998 United States Army

Honorable Discharge

Electronic Warfare

Primary Leadership Development Training

Awarded multiple distinguished military ribbons/awards/certificates

September 1988 – September 1991 United States Navy

Honorable Discharge

Aviation

Awarded multiple distinguished military ribbons/awards/certificates

RELEVANT EXPERIENCE

June 2017 – October 2017 Northpark Toyota San Antonio, TX

Service Writer

Manage opening and closing procedures as well as all aspects of daily service operations

Communicate service needs with customers and make appropriate recommendations, follow up on customer inquiries

Prepare service estimates, sell routine maintenance services

Facilitate coordination of alternate transportation

Translate customers’ repair problems into standard repair terminology

Provide estimates of cost and time required for services to be performed

De-escalate and facilitate resolution of member complaints

April 2013 – May 2017 Dick Smith Infiniti Columbia, SC

Service Writer

Manage opening and closing procedures as well as all aspects of daily service operations

Communicate service needs with customers and make appropriate recommendations, follow up on customer inquiries

Prepare service estimates, sell routine maintenance services

Facilitate coordination of alternate transportation

Translate customers’ repair problems into standard repair terminology

Provide estimates of cost and time required for services to be performed

De-escalate and facilitate resolution of member complaints

December 2012 – April 2013 Browns Nissan Sterling, VA

Service Advisor

Greeted customers both in person and by telephone

Managed all customer and company billing

Liaison between customers, parts- and warranty companies

Completed customer follow up contacts

Responsible for management of all ordered parts

Performed cashier functions

July 2011 – December 2012 Moore Mitsubishi/Cadillac Chantilly, VA

Service Advisor

Created and maintained all Mitsubishi corporate and individual accounts

Was solely responsible for an above CSI average

Served as a liaison between customers, corporate, warranty companies, parts department and technicians

Assisted customers with best maintenance decisions for personal and company vehicles

Solely organized Mitsubishi aftermarket department and product sales with verifiable profit margins

Increased service sales for both Mitsubishi and Cadillac automotive brands

Mitsubishi Diamond Star Selectee

REFERENCES

Available Upon Request

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