Technical Support Sales

RESUMÉ

Name : Lailani Mae G. Fernandez

City Address : Ostrich St., San Isidro Village, Kauswagan,

Cagayan de Oro City

Birthday : November 27, 1995

Age : 21 years old

Height: : 5’4

WORK EXPERIENCE : Teleperformance

Technical Support Representative

2016-Present

Work in a fast-paced call center (or sometimes remote)

environment to take incoming technical calls from

customers. You'll listen then analyze, troubleshoot and

resolve technical issues for voice, internet or data

installation and connection issues.

Accomplishments

Consistently achieves call handling metrics for the past six

months.

: Thinklogic

Sales Agent

2016

Given the call list for people we should call to set appointments

and to give out digital flyers through email.

Accomplishments

Achieved an average of 8 confirmed appointments in doing cold

calls

: Rodelsa Hall Liceo de Cagayan University

Frontliner/Usherette

2013-2014

Assist visitors by formally showing the way in the theater or to

their appropriate seats. This may coincide with a security role

.

: Tutelage Tutor Center

Tutor Teacher

2013-2014

Provide additional guidance to students who have special

needs on a specific subject matter after

official school hours.

Accomplishments

All handled tutees were able to finish primary and secondary

education. Most of them are honored students.

EDUCATION

Tertiary : 2nd Year in Bachelor of Medical Laboratory Sciences

Liceo de Cagayan University

Kauswagan, Cagayan de Oro City

Secondary : St. Rita’s College of Balingasag

March 2012

Brgy. 3 Balingasag, Misamis Oriental

Primary : Kauswagan Central School

March 2008

Kauswagan, Cagayan de Oro City

CLUBS / ORGANIZATION : Member

G-clef

Liceo de Cagayan University

Cagayan de Oro City

2016

SPECIAL SKILLS : Good Communication Skills, Sketching & Piano Playing

LANGUAGE PROFICIENCY : English, Tagalog and Visayan

CHARACTER REFERENCES : MS. ALMA MAESTRADO

Head Teacher of Tutelage Tutor Center

8th and 17th st. Nazareth, Cagayan de Oro City

: JULES DIESTRO

Supervisor of Teleperformance

Lapasan, Cagayan de Oro City

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