Technical Support Service

CURRICULUM VITAE.

Sunil Kumar .G

Mobile: 709-***-****

************@*****.**.**

Objective:

To pursue a challenging career in an organization where I can share, enrich my knowledge and skills for the growth of organization as well as individual.

EXPERIENCE SUMMARY:

Presently, working with IT Industry from past three years. I am engaged in Helpdesk activities. Also, I have worked for BPO Industry as Customer Support Sr. Executive for 4.5 years and 1.5 years of experience

Current Work Experience:

Organization : Net Enrich Technologies Private Limited

Designation : Help Desk Engineer

Joining : 05 April 2014 to Till Date

1.Getting Trained on Vistara Platform as well as on Cloud Environment.

2.Working and experiment the Cloud instances like Google, Amazon and Microsoft Azure

3.Working for NTT Date cloud service and assisting customer for cloud related issue

4.To answer the queries of the customers through phone and email and creating service request and incident on severity of the of the issue.

5.Maintaining the monthly reports of incident and service request to update to the client.

6.Handling the incident management and assign the tickets to technical team and update the client about issue and closing the ticket.

Previous Work Experience:

Organization : Sutherland Global Services India Pvt Ltd

Designation : Consultant

Duration : 22 November 2012 to 02-10-2013

Job Profile

Respond to customer queries via phone, email and online chat.

Assist customers with implementation and usage of Sage Act Software.

Provide the initial analysis, diagnosis and troubleshooting of technical support requests which includes installation, configuration, Activation of the Software.

Sage Act is software using by small company is U.S and it an enterprises support.

Sage Act is software mainly run Microsoft SQL server and .Net Based

Determine nature and severity of incidents and escalate as needed.

Ensure all customer queries are documented within internal tracking and ticketing systems.

Ensure customers are satisfied with Sage Act products and service.

Previous Work Experience:

Organization : Knoah Solutions Pvt Ltd

Designation : Tech Support Associate.

Duration : 07 March 2011 to 31-May 2012

Job Profile

Respond to customer queries via phone, email and online chat.

Assist customers with implementation and usage of Rosetta Stone Software.

Provide the initial analysis, diagnosis and troubleshooting of technical support requests which includes installation, configuration, Activation of the Software.

Determine nature and severity of incidents and escalate as needed.

Previous Work Experience:

Organization : AMI INDUSTRIES PVT LTD

Designation : Customer Care Executive

Duration : 10 July 2008 to 20th Jan 2011

Job Profile

Worked for outbound sales process.

U. S and U.K Mortgage

Previous Work Experience:

Organization : Tech Unity

Designation : Sales Rep

Duration : 09 Oct 2007- 10th June 2008

Educational Qualification:

Pursuing graduation from open university.

Intermediate from Atomic Junior College.

Tenth from Atomic Energy Central School.

Sunil Kumar

I

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