Summary of Qualification

■Strategic and visionary leader committed to making a sustainable and meaningful difference. Results driven and compassionate leader who creates opportunities for employees to grow and learn while delivering optimal results year over year.

■Proven organizational leader and communicator who understand engaged employee are the primary drivers of accomplishments, advancements in the workplace, and client satisfaction.

■10+ years in sales management, leadership, and helping others align with business objectives. Proficient at organizing, training, development and team-building initiatives to strengthen goals and drive competitive growth.

Skill Highlights

Professional Experience

Store Manager, Starbucks Coffee Company, Las Vegas, Nevada April 2014 – September 2017

Managed store operations, driving financial success, building and leading the team, and creating a meeting place for the community in Las Vegas.

High Impact Achievements:

■Closed $3000 sales gap that was inherited by up-selling order add-ons to increase average daily ticket. Closed gap, and surpassed company’s 8% growth target in sales compared to previous year averaging 10-12% sales growth for 3 consecutive years.

■Focused on restaffing and retraining; increased average weekly sales from $24K to $32K changing store status from low-volume drive-thru to medium-volume drive-thru store for 3 consecutive years.

•Developed and promoted 8 entry-level baristas to shift supervisor.

Assistant Store Manager, Starbucks Coffee Company, Las Vegas, Nevada September 2013 – April 2014

18 month hands on management training program that allowed growth in supervisory experience, coaching skills, coffee/tea passion and business acumen all in preparation for managing a store.

High Impact Achievements:

■Awarded Manager of the Quarter, Q2 2014, while managing the most profitable Starbucks in Las Vegas.

■Increased store productivity by focusing on speed of service and role clarity resulting in increased transactions, growing the weekly average sales from $55K to $65K.

■Exceeded the company’s 8% sales growth target by averaging 22% growth increase over previous year.

Barista and Shift Supervisor, Starbucks Coffee Company, Las Vegas, Nevada November 2006 – September 2013

Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers. All while assisting store manager in executing store operations during scheduled shifts.

High Impact Achievements:

■Awarded Supervisor of the Quarter, Q1 2011

■Created a routine to reduce long wait times due to bottleneck of large quantity purchases in 2011 that was used region wide prior to the company releasing Mobile order & pay in 2015.

Volunteerism

Starbucks Corporation District 846 Community Service Lead Manager . Team Events 2006 - 2017

500+ Hours of Community Service

■Three Square Food Bank: collected bulk donated goods and divided them into categories for easier transportation to shelters. Donated food items daily through FoodShare partnership with Starbucks to feed families, participated in meal prepping, and any other services that become available.

■Flores Park Clean up: removed all trash and debris from entire park and parking lot, repainted fire hydrants, parking lanes, park cabanas, picnic tables, and sanitized all children's play equipment.

■Springs Preserve: cleaned up the Spring's Preserve wildlife sanctuary.

■Helen Jydstrup Elementary School Student Sponsor: Book Readings to K-3. Store fundraised the money to purchase christmas gifts for 2 elementary school siblings, and their parents for "Secret Santa."

■Boys and Girls Club of America: cleaned up the centers; repainting and repairing building and surrounding areas cleaning the nearby parks, and painting murals and any needed decoration on facility.

■West Las Vegas Clean Up: cleaned up Doolitte Community center and park, surrounding desert areas, and cleaned and repainted neighboring houses within 1 mile of Doolittle center.

■Dress For Success Worldwide: fundraised and donated woman’s business attire.

Education

Arizona State University, Tempe, Arizona Expected Graduation, May of 2018: Current GPA 3.0

■Major: Bachelor of Arts Candidate in Organizational Leadership.

■Minor: Bachelor of Arts Candidate in Organizational Communication.

University of Nevada Las Vegas, Las Vegas, Nevada Jan 2008- Aug 2010 : GPA 3.0

■Major: Bachelor of Science Candidate in Business Management.

■Minor: Bachelor of Arts Candidate in Oral Communications.

Nevada School of Massage Therapy, Las Vegas, Nevada Graduated, March of 2011

■Licensed: Massage Therapist specializing in Holistic Health.

El Dorado High School, Las Vegas, Nevada Graduated, June of 2007: GPA 3.74

■Honors: National Honors Society Recipient; Millennium Scholarship Recipient.

■Student Council: Executive Treasurer of ElDorado Student Council 2004, 2005, 2006, and 2007.