Manager Management

Focus of Interest: Talent Acquisition

Recruiting Manager HR Policies and Procedures Training and Development Acquisition Management

Contract Development Experience in ADP, Taleo, and Faresale ATS Labor/Employee Relations Employee Coaching and Motivation

Morale and Team Building Staff Recruitment and Retention Disciplinary Action / Employee Termination

Dedicated, proactive, and dynamic talent acquisition professional, with outstanding skills in full-cycle recruiting, organizational development, change management, and strategic recruitment design. Demonstrate many years of solid experience in all facets of Talent Acquisition management, mainly in recruiting, coaching, motivating, and developing strong relationships with hiring managers. Utilize all recruitment sources such as social media, LinkedIn, networking, referrals, sourcing, passive recruiting, cold calling, & job boards.

Core Strengths

Business and Account Development

Responsible for business management and development among multiple lines of organizations

Leveraging both consultative and talent solutions for business growth

Partnered with multiple clients to gain candidate pipelines and establish new markets to source talent

Human Relations

Communicated well and established positive working relationships with diverse groups of individuals

Motivated and provided support to customers based on knowledge and integrity

Provided personnel assistance in identifying, evaluating, and resolving problems to facilitate improvement

Achieved desired results and personal goals through application of comprehensive expertise in providing diplomatic solutions to customer problems and conflicts

Leadership and Supervision

Have managed multi-unit and employees across the country

Showed capability in applying sound and consistent judgment throughout the decision-making processes

Supervised, challenged, and mentored managers to reach their full potential and to prepare for promotional opportunity

Professional Experience

Randstad @ USAA San Antonio, TX

Sr. Account Manager May-2016 – Sept-2017

Managed as many as 50+ employees in the San Antonio, Phoenix, and Tampa markets.

Lead recruiting efforts to gain quality and high caliber talent for USAA

Ensured all talent were maintaining their KPI’s and productivity expectations

Established policy and procedure documents as well as business tracking and growth opportunity analytics

Responsible for talent management, employee relations, and overall business development at USAA

Career Highlights:

Successful in managing and coaching talent to meet and exceed USAA’s productivity expectations

Created tracking and metrics documents to monitor successes and evaluate opportunities

Established and gained the trust of USAA managers conducting out-take sessions and check-ins

Continue to monitor candidate flow and quality checks of candidates submitted to USAA

InGenesis San Antonio, TX

Sr. Talent Acquisition Recruiter Sept-2015 – May-2016

Responsible for creating processes to recruit and retain numerous positions for Kaiser Permanente account

Filling numerous requisitions to include all RN disciplines which includes supervisor, manager, and director level positions

Creating candidate pipelines in numerous markets to be proactive for future requisitions

Leading numerous recruiting efforts to include social media, advertising, cold calls, and job postings

Career Highlights:

Presented over 100 candidates for requisitions throughout California within the first month hired

Created policy and procedure for assigned contract and assisted in negotiations

Closed hard to fill requisitions within 30 days

CHRISTUS Santa Rosa San Antonio, TX

Sr. Corporate and Healthcare Recruiting Mgr. Aug-2013 – Sept-2015

Recruit for all disciplines including nursing, finance, information management, and numerous ancillary specialties

Lead recruiting efforts for numerous job fairs and branding events

Manage high volume disciplines that required immediate backfill of associate replacement

Maintain continuous dialog with hiring managers to ensure transparency throughout hiring process

Assisted in FTE & contract positions within organization

Career Highlights:

Created workflow documents to track current and future potential candidates

Assigned to hard to fill positions that exceeded open to fill criteria

Initially inherited 120 requisitions and successfully maintained req load around 40-60.

Brident Dental San Antonio, TX

Southwest/Texas Regional Recruiting Mgr. April-2013– Aug-2013

Communicated recruiting efforts to corporate office in California

Led the recruitment efforts of all department managers, Dr. vacancies, and new office positions

Partner closely with department heads to continue to build strong and ongoing relationships and recruitment strategies

Track all daily activity and candidate communication through ADP tracking systems and email

Created successful job fair and college recruiting literature to attract future candidates

Career Highlights:

Created recruitment metrics for various outlets of recruiting through Excel spreadsheets

Responsible for recruitment policy and practices within Texas & New Mexico

United Allergy Services San Antonio, TX

Corporate and Field Recruiter May-2011 – March-2013

Recruited associates within 14 states which included management and director level positions.

Sourced and interviewed for corporate departments including finance, operations, IT, accounting, and administrative positions

Trained and coached managers in the HR recruitment process

Work in compliance with state, federal, and local labor relations and employee laws, FMLA, etc.

Participated in succession planning and employee development. Conducted job offer meetings, promotion meetings, and exit interviews

Conducted employee surveys to gauge and improve employee morale

Work with field managers to retain and plan for future staff levels

Career Highlights:

Hired and conducted on boarding seminars for over 300 employees

Maintained hiring files of field and corporate employees for department

Hired and trained 50% of company employees since being hired

Have a 95% retention rate of employees hired including corporate and field employees

Responsible for hiring all field positions comprising 14 states

J. Crew San Antonio, TX

Human Resource Manager and Market Recruiter Jan-2009 – May-2011

Managed high volume peak seasons that involved high attrition. Able to decrease attrition rate by 40%

Demonstrate effectiveness in recruiting, selecting, hiring, and training potential management candidates to regional recruiter

Professionally trained all new hires and supported in completing all necessary paperwork for employee files

Handled all human resource aspects for existing and new employees

Utilize exceptional skills in performing at least 10 to 20 interviews weekly for potential job openings and develop the company’s candidate pool

Career Highlights:

Successfully attained a success rate of approximately 90% of all employees hired for the company, which maintained the hiring expenses low as well as boosted the store morale

Played a major role in developing and training three managers on proper methods of interviewing and recruiting candidates

Blue Tango Outfitters (Owned by Wyndham Worldwide) San Antonio, TX

Store Director July-2007 – Nov-2009

Extensively executed management of all facets of the business, which included marketing, networking, hiring, recruiting, payroll control, and revenue growth

Exemplified effectiveness in conducting recruitment, hiring, and training of all full-time and part-time staff

Career Highlights:

Efficiently hired all employees for store and produced the store policy and procedure manual for both the store and the Orlando location

Successfully built solid partnership with the Chamber of Commerce of San Antonio and expanded networks

Pacific Sunwear of California Inc. San Antonio, TX San Marcos, TX

Store Director/Hiring Manager Feb-2002 – July-2007

Administered the recruitment, evaluation, and development of management staff in home store

Rendered exceptional assistance in filling positions throughout the San Antonio market

Extensively recruited full- and part-time employees in the San Antonio and Austin markets

Provided effective training to managers regarding the procedure of writing schedules, conducting audits of registers, dealing with disciplinary action, and establishing interviewing and hiring techniques

Education

Bachelor of Arts in Sociology Minor in General Business

The University of Texas at San Antonio (UTSA), San Antonio, TX 2007–2010

Professional Training

Recruiting and Hiring Manager Training Pacific Sunwear

Conducted thorough researching at the University of Texas at San Antonio (UTSA) through focus groups, interviews and questionnaires

Researched and gathered quantitative and qualitative information

Awards and Honors

Recognized as an “Up and Coming Business” within downtown Chamber of Commerce 2008

Professional Affiliation

Member R.O.A.R. Reach Out, Actively Recruit, San Antonio, TX

Technical Skills

Microsoft Office: Word, Excel, and Outlook

Payroll Programs for DSW and J. Crew StaffWorks to create schedules

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