Customer Service Representative

Brandie Pollard 405-***-****

**** ******* ***** ********, ** 73111 *******.*********@*****.***

Sales Agent/Customer service representative Mar, 2017 / Present The Heller Group Midwest city, Oklahoma

Customer Service Representative/Tier 2 tech

support

Aug, 2015 / Jan, 2017

Xerox/Conduent Yukon, OKLAHOMA

Tech 2 Aug, 2014 / Aug, 2015

ATC/DRIVETRAIN Yukon oklahoma, Oklahoma

Builder Jan, 2014 / Jul, 2015

Coca Cola Oklahoma, OKLAHOMA

Housekeeper Sep, 2008 / Jun, 2010

Children's Hospital Oklahoma, OKLAHOMA

Shift manager Jan, 1996 / Nov, 2006

Wendy's Old Fashioned Hambugers Oklahoma, OKLAHOMA PROFESSIONAL SUMMARY

Career Objective To nd a company that I can grow and learn with and to utilize my skills and experience EXPERIENCE

I am responsible for calling current customers and follow up on cancelled orders. I am responsible for saving the sale. I use skill and great phone etiquette to save potential customers that have ordered the services. I answered inbound calls related to customer needs. I took payments, upgraded phone plans, esn swaps on devices. I handled troubleshooting on device help. I set up new accounts. Once the company switch took place I was tech support with Windstream troubleshooting internet connection. I was responsible for tearing down transmissions, rebuilding transmissions. Sorting parts, clean up of parts. I picked orders and prepared them for trucks. I operated a pallet jack which assisted in the transport of the orders to the loading dock

I was responsible for the maintenance of patients rooms, cleaning and organizing rooms, before and after care. I was responsible for 60 rooms a day on my designated oor. I interacted face to face, and oered excellent customer service.

I was responsible for a crew of 20. I handled cash, prepared food, scheduling, hire and terminate as needed. Completed truck orders. Maintained a clean and sanitary environment. SKILL HIGHLIGHTS

Typing: 35 wpm

I have excellent verbal communication skills

I am skilled on: Microsoft word, excel, PowerPoint presentation 2010 / 2016 Oklahoma State university

Health Care Administration

1995 / 1999 John Marshall highschool

High school Diploma

EDUCATION

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