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DANIEL MILLS

San Diego, California 92115

www.linkedin.com/in/daniel-mills-007351a2 • 619-***-**** • ac2qgo@r.postjobfree.com Quality Assurance & Information Technology

Multifaceted and analytical technical career with track record of innovation and success Technically sophisticated professional with solid history of monitoring and testing the development and execution of software and technology. Broad knowledge and success in performing quality checks to ensure functionality, accuracy in reporting and patch processing in static and live environments. Highly adaptable individual able to take on and quickly complete diverse tasks. Proficient in qualifying, integrating, and testing. Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative software and tools. Experienced with Windows, VMware, Hyper V, Parralels, AGILE and SCRUM methodology, and MSOffice.

Test Development, Schedule & Execution / Project Management / User Training and Support IT Solutions Systems Implementation / Troubleshooting & Issue Resolution PROFESSIONAL EXPERIENCE

Inventory Control Specialist (2016 – current) Wal-Mart, San Diego, CA Orchestrate merchandise support for the retail environment, receiving and scanning merchandise to record it into inventory and overseeing merchandising to create engaging and pleasing shopping experiences for customers. Assist consumers with selecting electronic equipment to fulfill their needs and requirements, educating them on the specifications and abilities of each product line. Key Achievements:

Manage the merchandising for the electronics area, ensuring quality displays and executing marketing displays as required.

Maintain an extensive and comprehensive knowledge base of available electronic products in the store, monitoring trends and new innovations to be able to provide explanations to customers. Quality Assurance Analyst (2014– 2016) Madcap Software, La Jolla, CA Provided technical leadership for testing all aspects of software solutions, identifying requirements for the projects and establishing test plans, cases and scripts to ensure quality and meet solution intentions. Monitored each phase of the solution, performing testing to proactively determine challenges and implement changes and corrective actions.

Key Achievements:

Conducted Black/White box testing for software changes and patches, verifying continual functionality and coordinating different operating systems.

Supported and maintained a test case database for the Microsoft Team Foundation Server, entering detailed and accurate records of defects, bugs and solutions.

Designed processes to reproduce customer issues, perform root cause analysis and determine effective solutions.

DANIEL MILLS

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Cashier (2013 – 2014) Mission Valley Shell, Mission Valley, CA Assisted customers in selecting items to fit their needs and expectations, itemizing and totaling purchases, and operated a cash register with complete accuracy. Maintained the stocking and inventory of the store, merchandising product to create an engaging shopping experience and ensuring quality of available stock.

Key Achievements:

Oversaw the opening and closing of the store, preparing and counting cash and ensuring a safe and secure location.

Quality Assurance Lead (2010– 2012) Alactro \ Sambreel LLC, San Marcos, CA Reviewed the requirements and designs of each project, defining strategies and plans to test and troubleshoot software solutions and changes between static and live environments, different browsers and multiple operating systems. Developed and implemented validation frameworks for recreating customer experiences to determine causes and develop solutions and fixes for future updates. Established and evolved testing processes to formalize and standardize the quality assurance, applying industry best practices and creating tools to meet client expectations. Key Achievements:

Researched quality assurance techniques to create innovative testing procedures for the establishment of a new team.

Trained and mentored new employees, facilitating sessions to instill comprehension of company processes and procedures, department best practices, and service skills and techniques to create a cohesive team dedicated to achieving common goals. Quality Assurance Tester &

Online Support Specialist (2007 – 2010) Sony Computer Entertainment America, San Diego, CA Conducted detailed and extensive reviews of system specifications to create strategic plans and analysis for executing test scripts and establish accurate reporting and documentation of technical issues and potential challenges in a live environment. Directed the execution and evaluation of new games and patches, troubleshooting issues and creating corrective solutions in preparation of release. Key Achievements:

Identified the requirements and created plans for testing, writing initial procedures and updating strategies based upon continually analyzed results.

Provided training and development for new hires, offering hands-on instruction on performance testing and quality assurance.

PROFESSIONAL DEVELOPMENT

MCSA Certification - 410 (Installation and Configurations of Servers) completed 2017 https://www.youracclaim.com/badges/b1c582ea-23a3-4079-83fd-5b6c457a0a36

- 411 & 412 expected 2018

REFERENCES

Mike Hamada - ( Oceaneering LLC, Quality Assurance Specialist ) Number: 619-***-****

Email: ac2qgo@r.postjobfree.com

• Worked alongside Mike over 5 years at both SCEA and Sambreel LLC.

• He can provide another spectrum of the the manual testing workload. Brandon Kelley - ( MadCap Software, Quality Assurance Specialist ) Number: 619-***-****

Email: ac2qgo@r.postjobfree.com

• Worked with at MadCap Software, worked together on various projects.

• Can provide extra insite on MadCap methodologies, culture, and brand. Alex Titilah - ( Web Deals Interactive LLC, Project Coordinator ) Number: 432-***-****

Email: ac2qgo@r.postjobfree.com

• Worked with at SCEA and Sambreel LLC.

• Was involved in my hiring, training, and progression at Sambreel LLC.

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