Customer Service Microsoft Office
Resume:
Shav Jhawar
*** ********* *** **, *******, AB
***********@*******.***
October 12, 2017
HR,
Are you seeking for a reliable employee who has a lot to offer? Someone who can handle the workload is positive and has great leadership skills? Look no further! I am punctual, honest, dependable and hardworking. I will exceed your expectations, save you time and money as well as ensure that your office is organized and runs efficiently. My work experience has predominantly been in leadership roles; details and solutions are my focal points and what I believe are factors in my successes thus far. I am interested in further honing my skills within your organization. I am actively looking for permanent, full time employment and would be delighted to discuss my qualifications in person.
Thank you for taking the time to look over my resume. I look forward to discussing new possibilities with your company.
Sincerely,
Shav Jhawar
Shav Jhawar
Address: 204 Whitworth Way NE Calgary, AB T1Y 6A9
Mobile: 587-***-**** / E-mail: ***********@*******.***
Objective:
To secure a rewarding and long term position within a reputable company where I can utilize my current skills, obtain new abilities and advance in my career goals.
Summary:
Ability to work in a fast paced environment and manage multiple tasks
Customer service oriented and strong leadership capability
Exceptional communication skills, both verbal and written
High level of self-direction
Detail oriented and exceptionally organized
Great problem solving skills and ability to prioritize tasks
Above average computer skill set in basic Microsoft Office, Word, Excel, Outlook, Apollo
Clear and personable telephone manner, help desk and user support
Effective working both independently, or as team player
High levels of time management expertise
Proficient in taking orders from higher management level and giving valuable recommendations
Work Experience:
Claims Representative
Intact Insurance
May 15, 2017 – Present
Investigate, analyze, and determine the extent of the company's liability concerning personal, casualty, property loss, or damages and attempt to effect settlement with claimants
Negotiate with the policyholder on behalf of the insurance company
Contact injured parties and legal representatives to negotiate final settlement for claims
Identified, collect evidence and determined its value to a specific claim.
Set and adjusted claim reserves as needed
Review files on a daily basis and update claim statuses
Prepare denials and reservation of right letters
Review medical billing to ensure that claims are casually related to the injury
Develop and maintain strong business relationships with internal and external customers
Adhere to practices all statutory and regulatory fair claims
Shav Jhawar
Mobile: 587-***-**** / E-mail: ***********@*******.***
Work Experience:
Analyst, eMapping
M30 Retail Services Inc.
May 2015 – May 12, 2017
•Coordinate communication between analysts and retail merchandisers
•Update and maintain map files in eMapping
•Special projects as assigned, including set-up of other Retail Operations tasks within various software systems, and audit result recaps
•Work with space planning analysts to keep the schematic database current
•Coordinate audits on store maps (create and track audits using project set-up databases)
•Produce store layouts while collaborating with numerous department category managers for retailer layout approval
•Generate and collect various types of reports while resolving problematic areas
Coordinator, Retailer Services
M30 Retail Services Inc. (formerly North America Merchandising Services Canada, ULC.) Calgary, AB T2A 0P6
May 2014 – May 2015
•Set-up weekly merchandising projects into store reporting system
•Coordinating and organizing office operations and procedures
•Reporting and researching on various factors influencing retailer performance
•Create and maintain Excel spreadsheets for retail data collection
•Input of assignments and audits into store reporting system
•Identifying opportunities for improvement of continued company growth
•Monthly audit sales reporting for clients
•Manage, control and design reporting project recaps
•Analyze statements to identify trends, variance from budget and recommend appropriate action
•Construct and update coordinator manuals and templates as needed
•Maintenance and troubleshooting on store reporting system
•Generate repots for retail supervisors ensuring accuracy
Shav Jhawar
Mobile: 587-***-**** / E-mail: ***********@*******.***
Work Experience:
Coordinator, Employee Services
North America Merchandising Services Canada, ULC. &
Retail Marketing Solutions Canada, Inc. Calgary, AB T2A 0P6
May 2013 - May 2014
•Generate offer letters and individual employee benefit packages
•Compose job opportunity ads
•Post and maintain ads on various online sites; uphold Facebook advertisement
•Assess resumes for qualifications and contact top candidates
•Seek out applicants nationwide to fill immediate roles
•Evaluate candidate’s potential for position seeking
•Select and hire candidates most qualified for requested roles
•Send out employee HR forms and file responses, ensuring accuracy
•Enter names into proprietary employee hour and payroll system
•Establish and maintain networked electronic file system for tracking all of the above
•Maintain regulation of all termination and reactivation procedures for employees
•Recruit applicants and perform various employment obligations
•Assist the client department for salary increases among areas
General Manager
Little Caesars, Calgary, AB
June 2004 - May 2013
Utilize leadership skills
Attention to details providing high levels of customer service
Balance and process financials
Manage store opening and closing
Salary acceptance - (negotiable for long-term position)
Contact this candidate