Richard Phillips

**** ******** ****

Neenah, WI *4956

920-***-****/920-***-****

ac2qff@r.postjobfree.com

OBJECTIVE: Seeking an administrative position where I can apply my knowledge and abilities from work experience, studies, and activities.

EDUCATION: B.S. Biology, Biology Emphasis

University of Wisconsin-Stevens Point

May 1989; Cumulative GPA 3.3/4.0

EXPERIENCE: US BANK (KFORCE, INC)

Oshkosh, WI

May 2017 - Consumer Loan/Verification of Deposit Processor

August 2017

Sorted consumer loan and verification of deposit (VOD) USPS and Interdepartmental mail, routing to proper processors or departments

Culled through Consumer Loan faxes, removing cover sheets, extraneous forms, duplicates, and incomplete forms; separated out Credit, Home Mortgage, and Lease faxes, routing those to proper departments

Processed daily Error Report, sorting by processor; copied and pasted account lines in spread sheet into e-mail, and sent to respective processors

Organized USPS, faxed, and interoffice Consumer VOD requests: sorted out Business VOD requests, routing to that department; checked for fax number or properly stamped envelope, so that requested financial information could be communicated; marked requests as “Fee Paid” or “No Fee Paid”, as appropriate; scanned and keyed info regarding VOD fee checks into US Bank system; scanned sorted VOD requests into VOD processing cue folder; bound paper copies together, labeled with date and initials, and placed in Quality Control drawer, pulling oldest batch out for shredding

Checked for faxed VOD replies that did not transmit via RightFax; refaxed or mailed these requests

Processed VOD requests, rejecting those with unpaid processing fees (if appropriate), incomplete requests, non-matching customer information, and/or missing or incorrect customer authorization

Entered all USPS mail with no forwarding address into spreadsheet, separating loan from lease accounts, and then uploaded spread sheets into Memo Wizard, which notated accounts in appropriate databases

Created separate spread sheets for loan and lease USPS mail with forwarding addresses, running mail merges to generate form letters (which instructed customers to call in changes of address into the Customer Service Department), with copies of letters also being submitted to Imaging Department

Updated customer name and/or address from paper or electronic requests for consumer loan accounts only, if proper legal documentation was provided, or information could be verified in the documents database; lease account changes were directed to Lease Department; all original paperwork batched and submitted to Quality Control Department

Completed required online coursework, as time allowed

TUNDRALAND (EXPRESS)

Kaukauna, WI

February 2017 - Administrator/CSR Inbound & Outbound

Present

Receive inbound calls from customers interested in receiving more information on the installation of: walk-in showers and/or shower/bath combos (complete with acrylic tile surrounds), energy-efficient windows and patio doors, three and four-season sun rooms, or outdoor decks

Set consultation appointments for interested prospects to meet with company designers, inputting customer contact data and any information pertaining to what their design/remodel interests are, and updating appointment schedule as needed in Lead Perfection database.

Input all called-in and physical canvass and site-based leads

Call prospects to confirm contact and appointment data

Route inbound calls to appropriate Tundraland personnel

Communicate internally via Microsoft Outlook as required

Set consultations for Tundraland designers with prospective customers

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ASSOCIATED BANK (MANPOWER)

Ashwaubenon, WI

November 2016 - Office Clerk

December 2016

Prepared commercial loan documents for electronic scanning

Scanned documents into Nautilus database, using Nautilus scanning equipment

SHOPKO (ADECCO)

Green Bay, WI

November 2015 - E-Commerce Order Picker/Processor

February 2016

Picked orders by reading pick tickets, completed necessary paperwork, moved products to warehouse shipping area and

operated barcode scanners during order picking or put-away process

DONALD PHILLIPS ESTATE

Neenah, WI

October 2014 - Estate Manager

November 2015

Established work responsibilities, answered initial questions, and supervised Grounds Maintenance Manager

Scheduled various contractors (plumber, heating/cooling technician, electrician, cleaners) and oversaw work in both estate

homes and on grounds

Advertised and sold unused farm equipment to various buyers, assisting with pickup and collecting payment

Oversaw subtenant move outs

Sorted through many items in the main farm house, culling junk, recyclables, and items for charity

Organized and cleaned homes

OUTLOOK GROUP CORPORATION (MASTERSON PERSONNEL)

Neenah, WI

Feb. – Oct. 2014, Production/Order Picker

Ap. – Aug. 2015

Packaged pediatric thermometers in a clean room environment: loaded product and packaging into carousel machine, checked for product quality

Picked sewing pattern orders for several large retail customers, checking for product quality

Cleaned work area, and performed other duties as assigned

KIMBERLY-CLARK CORPORATION (CORTECH)

Neenah, WI

June 2013 – Product Tester

February 2014

Manually assembled and disassembled adult, children’s and infant absorbent undergarments, according to specification;

Prepared various parts of above garments for assembly;

Packed, labeled, cartonized, and palletized product per specification;

Cleaned work area, following clean room procedures

PRECISION PAPER CONVERTERS, LLC (ABR EMPLOYMENT SERVICES)

Kaukauna, WI

Nov. – Dec. 2012, Operator Assistant

Feb. – Ap. 2013

Pulled logs of folded tissue off machine apron and onto belts leading to cutter

Loaded shrink-wrapper conveyor with boxed tissue, inspecting for quality packing of box

Packed shrink-wrapped packs of boxed tissue into cartons, and placed on taper conveyor

Removed empty tissue roll cores from shafts, placing in proper recycling Gaylord

Inserted and secured shafts in next rolls to be processed

Removed tissue not boxed per specifications, recycled tissue not meeting specifications (glue present or tissue wadded), and brought tissue meeting specifications back to cartoner conveyor

Folded cartons used on line and clean work area as needed

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HEARTLAND BUSINESS SYSTEMS (ABR EMPLOYMENT SERVICES)

Little Chute, WI

October 2011 – Operator Assistant

April 2012

Inspected point-of-sale roll tapes for quality, packed into cartons

Put cartons through taping machine, palletized and shrink-wrapped cartons

Assisted operator with: setup and positioning of Dussmann (paper rewinder/slitter) roll tape conveyors

and flattener, put away of unused labels and cartons, printing of labels for upcoming job, picking and labeling cartons for upcoming job, and preparation/change out of master paper roll when required

Took recyclable waste to compactor and garbage to dumpster as necessary

Assisted label department with rework of label rolls via tabletop rewinder in order to: flatten, straighten, shorten, and/or lengthen (by splicing on label tape) them, splicing out labels not meeting specifications, and/or rewind label tape onto a different-size core

Cleaned, swept, and straightened work area at end of shift

SWANSON WIPER (ABR EMPLOYMENT SERVICES/MASTERSON PERSONNEL)

Oshkosh, WI

Jan. - Feb. 2010, Operator Assistant

Apr. - Jul. 2010,

Nov. 2010 -

May 2012

Pulled cut and folded towels/napkins off machine and placed into wrapper

Hand-glued product boxes when necessary

Placed wrapped/boxed product into cartons, put cartons through taping machine, palletized and shrink-wrapped cartons

Kept work area swept and dusted, placed waste into compactor

Completed other tasks as assigned

LAWRENCE UNIVERSITY (CADRE )

Appleton, WI

March 2011 - Campus Center Building Administration Assistant-Overnight

June 2011

Greeted visitors to the Warch Campus Center, and answered questions from walk-ups

Created meeting room signage in Banner and Excel, posting on main entrance electronic bulletin board and in hard copy sign holders at meeting room entrances

Monitored security cameras throughout campus, and notified Campus Security regarding situations requiring attention

Answered switchboard and provided general campus information and/or transferred calls to appropriate extensions

Checked out ping-pong and pool equipment, and logged lost-and-found items into Excel spreadsheet

Straightened furniture per building diagram and picked up litter in conference rooms and common areas

Locked unused conference rooms and/or opened them for students as necessary

Advised Maintenance Department of situations requiring attention via an electronic form in Banner

Kept Information Desk tidy

Performed other duties and projects as delineated by Warch Campus Center Director and Events Coordinator

4IMPRINT (CADRE)

Oshkosh, WI

August 2010 - Finisher

October 2010

Received various embroidered clothing (jackets, sweatshirts, t-shirts, caps), as well as other items for orders (towels, blankets, book bags) from embroidery machine operators, in order to: trim embroideries, check items for flaws, steam embroidered areas to remove machine press marks, and examine embroideries for flaws

Individually tagged and bagged items as required

Packed orders in boxes or shipping envelopes, affixing packing slips for external orders

Delivered to shipping or appropriate department

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