Customer Service Assistant
Resume:
Richard Phillips
Neenah, WI *4956
************@*****.***
OBJECTIVE: Seeking an administrative position where I can apply my knowledge and abilities from work experience, studies, and activities.
EDUCATION: B.S. Biology, Biology Emphasis
University of Wisconsin-Stevens Point
May 1989; Cumulative GPA 3.3/4.0
EXPERIENCE: US BANK (KFORCE, INC)
Oshkosh, WI
May 2017 - Consumer Loan/Verification of Deposit Processor
August 2017
Sorted consumer loan and verification of deposit (VOD) USPS and Interdepartmental mail, routing to proper processors or departments
Culled through Consumer Loan faxes, removing cover sheets, extraneous forms, duplicates, and incomplete forms; separated out Credit, Home Mortgage, and Lease faxes, routing those to proper departments
Processed daily Error Report, sorting by processor; copied and pasted account lines in spread sheet into e-mail, and sent to respective processors
Organized USPS, faxed, and interoffice Consumer VOD requests: sorted out Business VOD requests, routing to that department; checked for fax number or properly stamped envelope, so that requested financial information could be communicated; marked requests as “Fee Paid” or “No Fee Paid”, as appropriate; scanned and keyed info regarding VOD fee checks into US Bank system; scanned sorted VOD requests into VOD processing cue folder; bound paper copies together, labeled with date and initials, and placed in Quality Control drawer, pulling oldest batch out for shredding
Checked for faxed VOD replies that did not transmit via RightFax; refaxed or mailed these requests
Processed VOD requests, rejecting those with unpaid processing fees (if appropriate), incomplete requests, non-matching customer information, and/or missing or incorrect customer authorization
Entered all USPS mail with no forwarding address into spreadsheet, separating loan from lease accounts, and then uploaded spread sheets into Memo Wizard, which notated accounts in appropriate databases
Created separate spread sheets for loan and lease USPS mail with forwarding addresses, running mail merges to generate form letters (which instructed customers to call in changes of address into the Customer Service Department), with copies of letters also being submitted to Imaging Department
Updated customer name and/or address from paper or electronic requests for consumer loan accounts only, if proper legal documentation was provided, or information could be verified in the documents database; lease account changes were directed to Lease Department; all original paperwork batched and submitted to Quality Control Department
Completed required online coursework, as time allowed
TUNDRALAND (EXPRESS)
Kaukauna, WI
February 2017 - Administrator/CSR Inbound & Outbound
Present
Receive inbound calls from customers interested in receiving more information on the installation of: walk-in showers and/or shower/bath combos (complete with acrylic tile surrounds), energy-efficient windows and patio doors, three and four-season sun rooms, or outdoor decks
Set consultation appointments for interested prospects to meet with company designers, inputting customer contact data and any information pertaining to what their design/remodel interests are, and updating appointment schedule as needed in Lead Perfection database.
Input all called-in and physical canvass and site-based leads
Call prospects to confirm contact and appointment data
Route inbound calls to appropriate Tundraland personnel
Communicate internally via Microsoft Outlook as required
Set consultations for Tundraland designers with prospective customers
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ASSOCIATED BANK (MANPOWER)
Ashwaubenon, WI
November 2016 - Office Clerk
December 2016
Prepared commercial loan documents for electronic scanning
Scanned documents into Nautilus database, using Nautilus scanning equipment
SHOPKO (ADECCO)
Green Bay, WI
November 2015 - E-Commerce Order Picker/Processor
February 2016
Picked orders by reading pick tickets, completed necessary paperwork, moved products to warehouse shipping area and
operated barcode scanners during order picking or put-away process
DONALD PHILLIPS ESTATE
Neenah, WI
October 2014 - Estate Manager
November 2015
Established work responsibilities, answered initial questions, and supervised Grounds Maintenance Manager
Scheduled various contractors (plumber, heating/cooling technician, electrician, cleaners) and oversaw work in both estate
homes and on grounds
Advertised and sold unused farm equipment to various buyers, assisting with pickup and collecting payment
Oversaw subtenant move outs
Sorted through many items in the main farm house, culling junk, recyclables, and items for charity
Organized and cleaned homes
OUTLOOK GROUP CORPORATION (MASTERSON PERSONNEL)
Neenah, WI
Feb. – Oct. 2014, Production/Order Picker
Ap. – Aug. 2015
Packaged pediatric thermometers in a clean room environment: loaded product and packaging into carousel machine, checked for product quality
Picked sewing pattern orders for several large retail customers, checking for product quality
Cleaned work area, and performed other duties as assigned
KIMBERLY-CLARK CORPORATION (CORTECH)
Neenah, WI
June 2013 – Product Tester
February 2014
Manually assembled and disassembled adult, children’s and infant absorbent undergarments, according to specification;
Prepared various parts of above garments for assembly;
Packed, labeled, cartonized, and palletized product per specification;
Cleaned work area, following clean room procedures
PRECISION PAPER CONVERTERS, LLC (ABR EMPLOYMENT SERVICES)
Kaukauna, WI
Nov. – Dec. 2012, Operator Assistant
Feb. – Ap. 2013
Pulled logs of folded tissue off machine apron and onto belts leading to cutter
Loaded shrink-wrapper conveyor with boxed tissue, inspecting for quality packing of box
Packed shrink-wrapped packs of boxed tissue into cartons, and placed on taper conveyor
Removed empty tissue roll cores from shafts, placing in proper recycling Gaylord
Inserted and secured shafts in next rolls to be processed
Removed tissue not boxed per specifications, recycled tissue not meeting specifications (glue present or tissue wadded), and brought tissue meeting specifications back to cartoner conveyor
Folded cartons used on line and clean work area as needed
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HEARTLAND BUSINESS SYSTEMS (ABR EMPLOYMENT SERVICES)
Little Chute, WI
October 2011 – Operator Assistant
April 2012
Inspected point-of-sale roll tapes for quality, packed into cartons
Put cartons through taping machine, palletized and shrink-wrapped cartons
Assisted operator with: setup and positioning of Dussmann (paper rewinder/slitter) roll tape conveyors
and flattener, put away of unused labels and cartons, printing of labels for upcoming job, picking and labeling cartons for upcoming job, and preparation/change out of master paper roll when required
Took recyclable waste to compactor and garbage to dumpster as necessary
Assisted label department with rework of label rolls via tabletop rewinder in order to: flatten, straighten, shorten, and/or lengthen (by splicing on label tape) them, splicing out labels not meeting specifications, and/or rewind label tape onto a different-size core
Cleaned, swept, and straightened work area at end of shift
SWANSON WIPER (ABR EMPLOYMENT SERVICES/MASTERSON PERSONNEL)
Oshkosh, WI
Jan. - Feb. 2010, Operator Assistant
Apr. - Jul. 2010,
Nov. 2010 -
May 2012
Pulled cut and folded towels/napkins off machine and placed into wrapper
Hand-glued product boxes when necessary
Placed wrapped/boxed product into cartons, put cartons through taping machine, palletized and shrink-wrapped cartons
Kept work area swept and dusted, placed waste into compactor
Completed other tasks as assigned
LAWRENCE UNIVERSITY (CADRE )
Appleton, WI
March 2011 - Campus Center Building Administration Assistant-Overnight
June 2011
Greeted visitors to the Warch Campus Center, and answered questions from walk-ups
Created meeting room signage in Banner and Excel, posting on main entrance electronic bulletin board and in hard copy sign holders at meeting room entrances
Monitored security cameras throughout campus, and notified Campus Security regarding situations requiring attention
Answered switchboard and provided general campus information and/or transferred calls to appropriate extensions
Checked out ping-pong and pool equipment, and logged lost-and-found items into Excel spreadsheet
Straightened furniture per building diagram and picked up litter in conference rooms and common areas
Locked unused conference rooms and/or opened them for students as necessary
Advised Maintenance Department of situations requiring attention via an electronic form in Banner
Kept Information Desk tidy
Performed other duties and projects as delineated by Warch Campus Center Director and Events Coordinator
4IMPRINT (CADRE)
Oshkosh, WI
August 2010 - Finisher
October 2010
Received various embroidered clothing (jackets, sweatshirts, t-shirts, caps), as well as other items for orders (towels, blankets, book bags) from embroidery machine operators, in order to: trim embroideries, check items for flaws, steam embroidered areas to remove machine press marks, and examine embroideries for flaws
Individually tagged and bagged items as required
Packed orders in boxes or shipping envelopes, affixing packing slips for external orders
Delivered to shipping or appropriate department
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