Customer Service Technical Support

Anisha Duggal

*** ****** ******* **., ********, ON, L6X3C1

Tel: +1-289-***-****. Email: ************@*******.**.**

Skype id: anisha539

Personal Statement I am British born and wan to explore myself internationally and add more knowledge with my previous experiences and achievement by working in Canada.I am Bachelor in Technology (Computing) graduates who is competent, loyal and a hard working individual, with the ability to achieve tasks when working alone or as part of a team. An individual who has the personal skills to cope with sustained pressure and prioritise tasks which can be demonstrated academically. An extremely punctual individual with an excellent attendance record. A positive approach to employment and would be prepared to train to suit any working environment.

An enthusiastic and professional who is able to work to strict deadlines, even under significant pressure, possesses a strong ability to perform effectively and to work on own initiative and enjoys being part of, as well as leading, a successful and productive team.

Areas of Expertise

Networking

Cisco Packet Tracer 5.3

Switches / Routers

WANS / LANs /VPN’s

PHP,HTML,CSS

C, C++

PHP, HTML,CSS

Java Script

Visual Basic 6.0

Windows 95/98/XP/Vista/7/8/8.1

All MS Office Versions

LAN Desk

Active Directory

Professional Cisco Certified Network Associate (CCNA)

Certification

Personal Experience TOSHIBA LEADING INNOVATION (NZ)

Technical Support and QA Aug 2015 - Feb 2016 (In New Zealand)

Sandwell Council

1st / 2nd Line Technical Support Feb 2015 – Apr 2015

Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.

Responsibilities and Achievements

Providing 1st line technical support, answering support queries via phone & email.

To log & prioritise system & user support calls for the second line support team.

Carrying out user administration and set up. Recording and actioning faults as reported.

Determining the nature of faults and the steps required to rectify it.

Creating and maintaining email profiles for users.

Closing the job when normal service is resumed.

Using remote control software tools to provide fault resolution and diagnosis.

Creating and administrating Microsoft Exchange email accounts.

Document and maintain Help Desk policies and procedures.

Track, monitor and report on all Help Desk incidents within defined customer service levels.

Smethwick Job Centre

Administrative Support Jan 2015 – Feb 2015

Responsibilities and Achievements

Assisting With Group Information Session.

Liaising with all office teams face to face.

Job Shadowing.

Training and Mentoring other Placements.

Supporting communications across teams by cascading messages and letters.

Opening the post, both Courier and Royal Mail.

Preparing outgoing post, both Courier and Royal Mail.

Job Shadowing.

Photocopying.

Creation of Visual Aids.

Filling Documents.

Self Employed

Private Tutor June 2011 – May 2014

Responsibilities and Achievements

Conducting after school study for groups of students.

Preparing them for daily class tests and exams.

Helped kids with homework and other areas of work that needed to be completed.

Basic Private School

Teacher June 2012 – August 2013

Responsibilities and Achievements

Taught children beginning reading and writing skills.

Created lesson plans for all classes taught, including English, Maths, Science and Punjabi.

Evaluated the progress of students and conferenced with parents on their childs progressions.

Instructed students by presenting lessons and answering questions about the material.

Self Employed

Private Tutor June – August 2010

Responsibilities and Achievements

Worked with students in small groups of 3 or 4 to help develop their basic reading and writing skills.

Teaching on one-to-one basis to both children and adults.

Filled out evaluations and reports to chart students' progress.

Helped individual students prepare for regular tests as well as exams.

Retail

Shop Assistant June 2008 – December 2008

Responsibilities and Achievements

Working as an individual and as part of a team, by providing excellent customer service so customers gain an enjoyable shopping experience and to maximize the sales of the store.

Improve and ensure the smooth running of the store, handling pressure in a fast moving environment and to ensure that the departments were presented to company standard.

Give information about the features, quality and availability of different products and handle the payment of any purchase and also advice the customer of information relating to their purchase, such as its warranty or how to look after it.

S.D. Girl’s School October 2005 – December 2005

Class Assistant

Responsibilities and Achievements

As a monitor of the class, I had to observe and work alongside pupils and help them in all areas of the curriculum.

Assist the class teacher by working as a team member and prepare learning environments.

Help in improving other students reading skills.

This enabled me to communicate positively with children as I can with adults.

Academic University / School Grade Year

University

Bachelor’s in Technology (Computing) Degree 2:1 2011 – 2014

Bachelor’s in Technology (Computing) Diploma First 2008 - 2011

Handsworth Wood Girls High

A-Levels in English, Maths, Science and Punjabi A* to B 2005 – 2007

Handsworth Wood Girls’ School

Achieved a total of 2 A Levels in Maths and Punjabi. 2006 - 2007

Key Skills Communication

Trilingual – English, Punjabi and Hindi.

Confident, informative, respectful and cordial verbal skills.

Equally comfortable and confident in presenting information to peers, professionals and the public.

Academically I have gained a lot of experience through presentations individually and in groups.

Communicating at all levels and with people of different ages and abilities.

Teamwork and Management

Hard working, flexible and dependable team player.

Enthusiastic and determined individual who enjoys teamwork.

Confident and well organized in presenting myself effectively and using my initiative at the right times.

I enjoy the challenge of meeting new people and gaining the experience of working with different groups of people.

Additional Skills and Experience

Ability to work independently and as a team effectively.

Ability to delegate responsibilities effectively to achieve highest possible standards.

A very well motivated and confident individual who is ambitious and keen to train and develop experience to suit the working environment.

Fluent in Punjabi and Hindi, both speaking and understanding.

Hobbies I have a broad interest in all types of Urban, Punjabi and Hindi Music. I enjoy cooking various types of dishes. I also have hobbies as singing and do acting. I also enjoy socialising and spending time with my family and friends. I also have interest in Cricket and Badminton.

References Two references available on request

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