Customer Service Microsoft Office
Resume:
Barbara A. Graves
Dickerson, MD *****
*******@*******.***
Energetic and motivated with experience of administrative support to government and civil programs in a fast-pace environment. Self-starter with strong organizational and research skills. Possesses effective communication and customer service interfacing skills internal and external. Flexibility and able to adapt to change and multi-task. Ability to utilize and maintain a high degree of discretion, confidentiality and judgment regarding sensitive matters
Professional Experience
Business Process Analyst Associate, Lockheed Martin Corporation (2012 – 2015)
As a Subject Matter Expert (SME) I trained, assist and implemented systems such as Procure to Pay (P2P), Compass, WebFocus, SharePoint on various Lockheed Martin programs within the Vendor Invoice Processing (VIP). Provide support to program office regarding training and system testing. Monitor and developed a plan to utilize VIP system on all programs. Responsible for cost analysis support, maintain timely, effective hours entered into VIP for invoicing and assists in the preparation of budget and provide status report on any related issues.
•Support the design/development of new/modified systems to increase and improve performance.
•Led and mentor (120 employees) and assign workflow.
•Administrative, procurement Global Supply Chain, purchasing and subcontract management skills, assists in the preparation of annual budget and provided current status reports on budget and related issues; and expertise.
•Assisted with implementation and verification of programming enhancements to accommodate services increase in productivity.
•Effective customer service skills.
•Proficient in Microsoft Office Suite.
Multi-Functional Financial Analyst Associate, Lockheed Martin Corporation (2012 – 2010)
SME for the VIP system. Monitor VIP metrics and work with programs not utilizing the system. Develop and implement action plan. Maintain personnel records and files pertinent to purchasing information and certifications. Strong sourcing experience based on functional discipline. Wide and comprehensive acquaintance with an understanding of both general and specific aspects and the practical application to complex problems and situations ordinarily encountered.
•Advanced techniques and extensive knowledge of discipline to analyze requirements for special projects.
•Administrative and organizational skills, pay attention to details.
•Adaptability and flexibility to shift in tasks when necessary.
•Perform accounting, finance, or economics-related financial data analysis tasks.
•The ability to work independently as well as collaboratively in a team environment.
Subcontract Administrator Associate, Lockheed Martin Corporation (2010 – 2007)
Purchase order administration in accordance with LMAP, CAP and GSCS policies and procedures under the guidance of FAR and DFARs. Familiar with the LM tools sets; PO folders, P2P and accounting ledgers. Assures timely and economical delivery of material.
•Developed subcontract specifications, statement of works, terms and conditions, bid package preparation and evaluation of subcontractor proposals.
•Ability to analyze a problem and recommend solutions.
•Out of the box critical thinking.
•Negotiate and coordinate required additions, deletions, and modifications.
•Prepares purchasing requisitions,
•Understanding of Government Procurement processes and regulations.
Administrative Support Sr. Specialist, Lockheed Martin Corporation (2007 – 2005)
Provide administrative support for vice president and/or director level in the facilities management and support services organization. Demonstrate effective planning, prioritization, time management, follow up and organizational skills for all the administrative tasks. Prepare reports, correspondence and presentations. Attend meetings and continuously improve on process and coordinate LN21 initiatives. Coordinate weekly and monthly financial data gathering.
•Knowledge of staffing process and experience in a process oriented environment.
•Familiarity with tracking sheets, reporting/analytics, maintain update files as well as correspondence suspense system.
•Schedule and attend staffing events, job fairs and meetings.
•Assist with on-line database for office moves, ID requests, office set ups, ordering office supplies and overall equipment inventory.
Document Control Assistant Sr. Specialist, Lockheed Martin Corporation (2005 – 2003)
Support the program documentation and CDRL management process. Experienced with data configuration management of program documentation. Knowledge of tracking, coordinating and controlling technical and personal documents and changes. Accustomed with the change control process. Capable to coordinate changes through CCB/ERB.
•Coordinate, type, edit and prepare data/documentation packages to support meetings and customer reviews.
•Performed quality checklist verifications and releases for outgoing correspondence for grammatical accuracy.
•Managed and organized staff moves which also includes hardware and software request.
•Assist Program Manager with bi-weekly planning and schedule reviews.
Administrative Assistant Senior, IBM-Loral Corporation (2003 – 1985)
Provide administrative support to various functions in the upper management and Support Services Organization. Coordinate monthly metrics for Facilities Management. Act as liaison between upper management and staff members.
•Answer calls and screening those that can be handled by supervisor’s subordinates or by other offices.
•Maintains management calendar and appointments.
•Arranges for conferences including space, time and participants.
•Handle and receive all incoming correspondence and priories.
•Provides and receives information requiring considerable judgment regarding current and specific business of the work unit.
•Handle travel and lodging arrangements for both domestic and international travel. Reconciliation of travel expenses.
•Prepared and assist all human resources actions.
Education: High School Diploma and some college courses
Awards: LM SPOT Awards, LM Company Award, Employee Compensation Award and Special Recognition Award
Special Skills/Abilities: Highly Proficient in Microsoft Office applications (e.g., Excel, PowerPoint, Word, Outlook etc.) and SharePoint
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