Loretta Mao Apt. ***, *** St. George Street, Toronto, M5R 2N8

647-***-****

ac2qde@r.postjobfree.com

PROFILE

- Professional administrative and clerical knowledge gained through the role of Program Assistant

- Patience and attentiveness developed through external communication and customer service roles

- Adaptable verbal and written communications skills to effectively deliver information to distinct audiences

- Strong Accounting and Mathematical skills honed through data entry, maintenance and analysis

- Exceptional attention to detail while overseeing the implementation of various projects

- Expertise in Microsoft Office Suite, Photoshop, and front desk software applications EDUCATION

Bachelor of Arts, University of Toronto (St. George Campus) June 2017 Art History, Statistical Sciences, Urban Studies

WORK EXPERIENCE

Customer Service Representative, TD Canada Trust Jul. 2017-Present

- Build relationships with customers through conversations, create an exceptional banking experience

- Provide account services by conducting various financial transactions in an accurate and efficient manner

- Listen and respond to customers’ needs by proactively providing professional advice

- Actively identify opportunities to promote appropriate products and services to the customers Brand Ambassador, Banana Republic Jul. 2017-Present

- Engage with customers from assessing their needs to offering assistance whenever needed

- Create a customer-centric environment to ensure every customer has an excellent shopping experience

- Contribute to goals in daily sales by upselling additional products based on customers’ preferences Program Assistant, Executive MBA Programs, University of Toronto May 2016-Mar. 2017

- Supported program managers and directors by providing various administrative assistance

- Researched and analyzed market competition and reported results for future program implementation

- Organized and maintained students’ files and account statements

- Assisted in event planning and execution in various outreach and networking initiatives Customer Service Representative, Bank of China Jul. -Aug. 2016

- Provided quality customer service catering to needs and questions regarding financial assistance

- Promoted new and existing products and services to a broader audience through various platforms

- Entered, tracked, and analyzed data. Presented weekly sales data through formal journals and reports Event Planning Assistant, Intercultural Dialogue Institute Jan. -Apr. 2016

- Planned intercultural panel discussions, sourced prolific speakers and applied for public grants

- Prepared promotional material on various social media platforms to gain public exposure

- Communicated with speakers and directors to ensure alignment of logistics and orderly execution Loretta Mao Apt. 408, 214 St. George Street, Toronto, M5R 2N8 647-***-****

ac2qde@r.postjobfree.com

Barista, Starbucks May. -Oct. 2015

- Provided exceptional customer service and made desired drinks in a timely and effective fashion

- Managed and updated inventory regularly, ensuring sufficient supply availability

- Received complaints in a positive manner, ensured customers were satisfied with provided products OTHER EXPERIENCE

Finance Committee Member, Hart House, University of Toronto Sept. 2016-Dec. 2016

- Reviewed and provided inputs for the draft of the operating budget plans

- Considered and approved capital expense requests and monitored financial operating performance

- Participated in the Audit Sub-Committee to oversee the annual audit process and policy changes Arts Advisor, Chase Toronto Photography Sept. 2015-Dec. 2016

- Coordinated and streamlined workshop events of presentations by professional photographers

- Processed the resumes and recruited multiple assistants for arts department

- Ensured event publicising, registration, and execution of the annual arts exhibition Treasurer, Light House Christian Fellowship May. 2015-Dec. 2016

- Collected funds, drafted, and presented the budget to the leadership team

- Managed bank accounts and maintained accurate financial records annually

- Provided advice on financial implications of operational plans throughout the year Event Photographer, Students’ Law Society, University of Toronto Mar. 2015

- Discussed required images with clients, worked in different circumstances to produce desired outcomes

- Provided high quality photographs by using programs such as Photoshop and Lightroom Event Coordinator, View Finder Photography Club, University of Toronto Sept. 2014 -Aug. 2015

- Coordinated and monitored various workshops and activities to ensure successful operation

- Collected and analyzed feedback from members to improve overall quality of events VOLUNTEER EXPERIENCE

Program Volunteer, Ronald McDonald’s House Charities May. -Oct. 2015

- Hosted movie nights, arts and crafts program for children with serious illnesses Swimming Instructor for Children with Special Needs, Making Waves Toronto Jan. -Apr. 2015

- Taught weekly lessons, ensured safety, and encouraged students to overcome the fear of water Sunday School Teacher, Church in Toronto Sept. 2012-Aug. 2015

- Prepared lessons for children and maintained a healthy learning environment References available upon request

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