Project Management

Smitha Nair

***** * **** *******, *******, Arizona -85024

Email id: ****.******@*******.***

Mobile no: 954-***-****

SUMMARY

2+ years of experience in business analysis, reporting, data analysis and deriving insights

1+ year experience in data analysis, research and statistical techniques

Experience in reporting and data analysis

Hands on experience in field research and further analysis in qualitative and quantitative research

Exceptional analytical skills with the ability to interpret information and draw insights

Analytical, problem solving experience with ability to examine macro and micro issues

Experience in product management and knowledge of SDLC and agile methodologies

Attention to detail and ability to organize and synthesize a broad set of information

Process management skills with a proven ability to drive results across multiple projects simultaneously

Strong, clear and concise written and verbal communication skills

Effective at collaborating across internal and external partners and building relationships

Self-motivated, enthusiastic and able to work independently

Strong understanding of research methodologies, research abstract and research reports

Aware of data collection, survey procedures and analysis of the research data

Experienced in mortgage claims processing and payments technologies

Excellent analytical problem solving using quantitative and qualitative approaches

Understanding of SQL for data analysis

TECHNICAL SKILLS

Mortgage Systems: GSE, GTA, Black Knight/Loan Sphere

Healthcare Systems: ROAR, Flexpap

CRM Application: Salesforce

Reporting & Data Analysis: Tableau, SPSS, SQL

Workflow Tools: Sigma Plot, Snap Survey Software, MS Visio, MS SharePoint, MS Excel, MS Word, MS PowerPoint, MS Project

WORK PERMIT: GREEN CARD

EDUCATIONAL BACKGROUND

Masters in Philosophy (M.Phil.) in Management, YCMOU, India (2011)

Masters in Management Studies (M.M.S) in Marketing, University of Mumbai, India (2006)

Bachelor’s in Information Technology (I.T), University of Mumbai, India (2004)

PROFESSIONAL EXPERIENCE

McKesson Health Solutions June 2017- July 2017

Business Process Analyst

McKesson provides better health solutions and touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, the products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, McKesson empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

Responsibilities:

Leading process improvement projects for McKesson, was a part of Cosentyx enhancement

project and NPAF Salesforce migration project

Implemented cross functional business processes that are aligned with the organizational goals

and objections

Responsible for analyzing and implementing business processes changes improving processes

in the areas of Operations, Training, Operations and Record Management

Preparing the Job aids and Work Instructions for the business processes and updating them as per the enhancements

Experienced in Change Management and Implementation

Documenting the Action logs and getting sign offs from the cross functional teams

Preparing the Scope document and uploading all the project documents in SharePoint

Interacted with cross functional teams in order to come up with process improvement strategies

Served as the lead in the migration project from ROAR and Flexpap to Salesforce

Responsible for gap analysis, determining the risks followed by the mitigation strategies

Prepare the AS-IS, TO-BE workflow scenarios

Build the business case and justifying the business case in REMS and PAP operations

Documenting the current system, and analyzing the enhancement to be brought about in

Salesforce

JP Morgan Chase December 2016- March 2017

Financial Analyst

JPMorgan Chase is one of the oldest, largest and best-known financial institutions in the world. The J.P. Morgan Chase brand is into investment banking, asset management, private banking, private wealth management, and treasury & securities services divisions. The key components of the project included working with the Rebuttal Team to input and analyze data and perform loss analysis on the delinquent accounts.

Responsibilities:

Responsible for analyzing claims and expenses and filing the details in the Loan Servicing expenses database

Complete assigned inventory for Loss Analysis and/or Default Reconciliation within established SLA’s

Identify issues and risks and report to management, including to up-stream business partners and operations

Perform root cause Analysis for the FNMA denied cases and provide counter measures for rejected ones

Development of reports to the management team for improving the overall rejection filing rate

Researching and resolving rejections and short payments to maximize reimbursements

Analyzed the volume of daily submissions and provide research report to the Stake Holders

Documented the complete process flow to describe program development using various MS Office products such as MS Visio and MS PowerPoint

Assists in writing Business Requirements Documents.

Interacted with Business Users and created user stories for data & reporting, and defined project scope and deliverables

Perform UAT testing and Production validation including tracking defects, tracking resolutions, and providing defect summary report for management.

Consult on development of policy changes, process flows and presentations.

Experience in submitting and reviewing Fannie Mae Mortgages

Experience in auditing for REO, Short sale, Foreclosure, Collections, and Re-Purchase loan servicing

Prepared the statistics report on the performed trend analysis using Tableau

Experience in working with Fannie Mae (FNMA) systems like Black Knight/Loan Sphere, Home Tracker, Asset Management Network (AMN), MSP, iClear systems

Ditech Financial LLC April 2015 – December 2016

Consultant - Cognizant Technology Solutions

Business Process Services Analyst

Ditech is one of the 10 largest loan servicers in the United States. Ditech services home mortgages, refinancing, home equity lines, and other financial accounts. The key components of the project include Loan processing, which involved the requirements gathering and elicitation to enhance the functionality (business process reengineering) of the existing application and web portal system that provide interface to the various subject areas. The different functionalities involve working in Ditech’s internal system (GSE, GTA) and Fannie Mae’s system (Black Knight).

Responsibilities:

Responsible for analyzing claims and expenses and filing the details in the Loan Servicing expenses database

Perform root cause Analysis for the FNMA denied cases and provide counter measures for rejected ones

Development of reports to the management team for improving the overall rejection filing rate

Researching and resolving rejections and short payments to maximize reimbursements

Research techniques like focus groups, observation and interviews were used for research purposes

Analyzed the volume of daily submissions and provide research report to the Stake Holders

Documented the complete process flow to describe program development using various MS Office products such as MS Visio and MS PowerPoint

Responsible for Functional Requirement Analysis specifications of As-Is business model to conduct GAP analysis in comparison to the proposed enhancements to the system

Collaborated effectively with the SMEs to manage the change requests and maintained the project information, and supported data testing and validation

Interacted with Business Users and created user stories for data & reporting, and defined project scope and deliverables

Support stakeholders in the development of business cases, including researching industry and competitive trends,

Performed financial analyses, and articulated initiative objectives, scope, and detailed specific use cases

Provide recommendations and develop methodology/models for assessing/analyzing initiative ROI using qualitative and quantitative models to manage trade-offs

Understanding of Statistical software packages like SPSS, graphical software package SigmaPlot

Performed statistical data analysis and enabled ad hoc reporting for users

Organized business or market needs into logical buckets to bundle feature creation to maximize opportunity and IT development work

Presented analysis and recommendations to internal and external stakeholders on gaps, opportunities and competitive outlook

RESEARCH EXPERIENCE Nov 2009 - Aug 2010

Topic: “IMPACT OF COST, QUALITY AND SUPPORT SERVICES ON STUDENTS’ PERCEPTION IN MANAGEMENT INSTITUTES AFFILIATED TO MUMBAI UNIVERSITY IN MUMBAI REGION”

Doctoral Program: M.Phil (Management)

Research Highlights: The sample size of 100 management students from the five management institutes affiliated to the Mumbai University formed a part of the research.

For the analysis of the research work statistical techniques like Standard Deviation and Mean were used for the testing of the hypothesis.

The objective of research covered the following aspects:

i.To study the cost of management education to the students both in absolute and relative terms in selected institutes affiliated to Mumbai University in Mumbai.

ii.To study the quality of education on various parameters (viz; intellectual capital, delivery system, relevance of curricular etc.) in these institutes.

iii.To assess the scope and utility of various other services provided by these institutes.

iv.To study the impact of each one of the above on students' perception thereby influencing their decision making.

v.To assess the determinants of desired expectation of the students on completion of course being pursued.

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