Customer Service Data Entry
Resume:
BRIAN P. KELLEY
Peachtree Corners, GA 30092
******************@*****.***
PROFESSIONAL PROFILE
Experience in database management, customer service and quality assurance. Hands-on experience in office environment with data analysis, account auditing, spreadsheets and formulas, project coordination, and customer support.
SKILLS
Proficiency in Excel, Word, Access, PowerPoint, and other software.
Bankruptcy and probate account auditing and QA troubleshooting.
American InfoSource, Pacer U.S. Bankruptcy Courts System, and Accruint.
Call center/customer service and support.
Three years experience in outside sales and cold calling, including some travel.
Background in quality assurance and data analysis with a fine-tuned attention to detail.
Understand client needs and expectations and can work through projects with multiple deadlines to arrive at satisfactory results.
Work extremely well under stress in fast-paced environments and thrive both in individual and collaborative settings.
EMPLOYMENT HISTORY
SIGN PRODUCTION/ASSISTANT GRAPHIC DESIGNER 2016 -2017
SIGNS NOW, DULUTH, GA
My key role was in the production side with taping, weeding, mounting and laminating vinyl to apply to various substrates, ranging from banner material, coroplast, acrylic, PVC, aluminum and more. I also assisted in creating layouts for sign graphics based on customer specifications, whether for vinyl application or channel lettering. I helped on sign installations at client locations including storefront and window lettering displays, vehicle graphics, and occasional onsite sign removal.
GRAPHIC DESIGNER 2014 -2016
DIRECT MAIL SOCIETY, ATLANTA, GA
Direct Mail Society aligns with businesses to promote their products or services through mail campaigns. As a designer, I created marketing collateral for my portfolio of companies. This can range from typical postcard mailers to informational brochures to coupon flyers. In addition to designing, I also engaged in client and project management.
QUALITY AUDITOR/BANKRUPTCY SYSTEMS ANALYST 2005 – 2015
TRANSWORLD SYSTEMS, INC., NORCROSS, GA
As part of a company specializing in BPO (Business Process Outsourcing), I managed and audited client accounts in the bankruptcy department. Many of these accounts had fallen into default to where contingency plans were prepared to advance collection and eventual closure procedures. Tasks included auditing and verifying proper coding for customer accounts, updating and maintaining client databases and spreadsheets, incident reporting for errors or discrepancies, preparing for quarterly audits, and daily and weekly spreadsheets for default accounts for Macys and Barclays. I worked with multiple departments and entities, kept extremely tight deadlines, and served as the point person between Transworld and attorneys and trustees.
STORE MANAGEMENT PC & CUSTOMER SUPPORT COORDINATOR 2003 – 2005
ADECCO, INC., ATLANTA, GA
Working nearly exclusively with our principal client, Home Depot, I coordinated the national rollout of store management PC systems throughout Georgia. My main duties at corporate headquarters centered on technical support issues, many of which required complex troubleshooting involving multiple entities within the larger organization.
SALES REPRESENTATIVE
INDEPENDENT (COMMISSION BASED), ATLANTA, GA 2001 – 2004
As a commission based salesman, I worked over a three-year period with various clients across the technology, creative arts and healthcare fields. I generated sales leads, designed and created marketing packages, developed sales strategies and worked with both business-to-business as well as residential clients.
DOCUMENT CONTROL/HELP DESK SUPPORT 1998 – 2001
MOTOROLA ESG, LAWRENCEVILLE, GA
My main duties as a Document Control/Help Desk Support point lead were to create daily work logs and revise engineer requests for design specifications on electrical components for Motorola. I was placed in charge of the management of various proprietary databases. Based on department metrics, I assisted in increasing our workload efficiency by over 250% over my tenure.
EDUCATION
BACHELOR OF FINE ARTS 1993
SAVANNAH COLLEGE OF ART & DESIGN – SAVANNAH, GA
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