Information Technology Manager

Christina Barrientos

312-***-**** ■ ********************@*****.***

IT SENIOR LEVEL MANAGER

A driven results-oriented senior level Information Technology Manager

A technical management professional, which excels in developing a collaborative environment while motivating individuals to increase productivity, improve quality and obtain the best results possible. A skilled technical leader with over twenty years of experience delivering and managing hundreds of small to large-scale projects on time and within budget. Experienced in navigating teams through changing business environments. A skilled communicator; who believes in establishing a rapport with stakeholders, across functional teams and colleagues to establish a synergy for innovation, collaboration and superior client service.

Core Competencies

Information Technology

Finance & Budgeting

Project Management

Process Improvement

Resource Planning

Business Requirements

Solution Shaping

Vendor Management

Team Building

Professional Experience

PwC–Tampa, Florida June 2015 - June 2017

Senior Manager II, IT Business Analysis and Testing

Overview:

Responsible for supporting and developing internal systems and applications for use by PwC staff in all areas of the Firm including but not limited to Partner Affairs. As a member of the Business Analysis and Testing team I am responsible for requirements gathering and management through the development life-cycle of IT projects to: optimize opportunity cost; document the right requirements to create solutions that meet user needs; improve efficiency by reducing rework and shortening project length.

Managed the quality and acceptance of vendor analysis and testing of SOW deliverables in production support, as well as a portfolio/project setting.

Guide and oversee the documentation of requirements and test cases.

Worked with vendor SOW business analysis and test deliverables.

Managed vendor quality and monitor their ability to meet acceptance criteria.

Provided modeling of business processes; understanding of the business need and impacts of proposed solutions.

Provided timely feedback to project team members on vendor work products.

Lead Business Analysts team including internal staff, vendor onshore and offshore resources.

Worked with vendors as well as business stakeholders using Agile/Iterative methodologies.

Oversaw the documentation of work requests, requirements test cases by teams of Business Analysts.

Developed and modified large, complex or mission critical information systems, including the analysis/testing of business/end user needs, and revision of system logic.

Managed and supervised other Analysts assigned to projects.

Maintained business and application domain knowledge for business portfolio such as; Tax, Audit, Finance, Human Capital, Marketing & Sales, Knowledge Services, Ethics and Compliance, Partner Affairs, IT Infrastructure.

DEVRY EDUCATION GROUP–Oak Brook, Illinois April 2011 - June 2015

Senior Manager, IT

Overview: Managed a team which aids in defining business requirements and the translation of business needs into technical solutions. Assisted in delivering business solutions and process improvements to meet business partner’s needs and the success of students. Provided leadership and business analysis services on large, complex Information Technology projects, programs and across the DeVry Education Group project portfolio.

Provided supervision and leadership to business analyst team.

Oversaw the collection, analysis and delivery of business and functional requirements.

Maintained and improve standards for project related artifacts.

Managed and track resource allocation.

Managed and evaluate colleague performance.

Provided direction to project teams including the monitoring of resource constraints.

Defined processes and tools best suited for project team use.

Supported business and program road maps and schedules.

Apprised senior leadership of project status, issues and concerns.

Analyzed feasibility, level of effort and complexity of projects and business processes related to project requests, system enhancements and releases.

Served as a Domain Leader to establish standards, sub-domain roadmaps and the reduction of contain and retire technologies to align with business capabilities/processes.

Managed vendor relationships, tasks and quality standards.

Collaborated on numerous IT management task forces.

Managed business requirements, as well as functional design specifications.

Developed user acceptance testing approach and facilitated testing.

Facilitated workshops in business process modeling, gap analysis, current state, future state and user story creation.

Improved colleague engagement scores by 16% exceeding the 3% IT company goal.

Provided business analysis services on $100M, “Project DELTA” which implemented a new Student Information System.

TCA HOLDINGS, LLC Chicago, Illinois January 2008 - April 2011

Business Analyst

Overview: Responsible for the Implementation of an enterprise application for club and membership management designed for health and fitness clubs, campus recreation centers, and wellness centers across the United States and Canada. Act as a liaison between internal IT, vendors, contractors and end-users, in a project management as well as a change management role. Provided business analysis and project leadership on Information Technology projects, as well as business projects.

Implemented a Business Intelligence, CRM, online services, schedule management, supply management, billing and accounts receivable applications across the United States and Canada.

Configured company information systems across the US and Canada.

Worked with clients, users, developers and vendors to ensure requirements were documented according to best practices using standard industry tools and methods.

Managed technical projects, supervised colleagues task assignments and managed vendors.

Analyzed end-to-end business processes and the functional design of systems.

Developed strategies, project and implementation plans for strategic business initiatives.

Established strategies for gathering, documenting and reviewing business needs.

ABN AMRO Chicago, Illinois February 2001 - July 2007

Business Systems Analyst

Overview: Managed technology teams responsible for technical initiatives and the resolution of major incidents, in a project management, as well as business analyst role.

Managed technical projects, business analysis and directed staff, as well as contractors to ensure timely completion of information system projects.

Maintained regional service level agreements and service commitments.

Reduced the number of significant technical incidents and instances within organization by 10%.

Maintained accurate information on incident, problem and change management application.

Coordinated creation, maintenance and documentation of Change Requests.

Assisted with assessment of risk development of estimates, documentation of details, and resource estimate forecasts.

Analyzed and troubleshot solutions for production system issues for Front/Back Office.

Planned for and ensured proper installation, integration and continuing operation of end-user technologies and installation of cost effective end-user technology solutions.

FEEDING AMERICA (AMERICA’S SECOND HARVEST) Chicago, Illinois June1998 to July 2000

Senior Enterprise Specialist/Software Trainer

Overview: Responsible for the Implementation of an object-based, fully graphical Enterprise Resource Planning software solution used by global manufacturing and distribution staff across the America.

Scheduled, managed and monitored implementation of software application while maintaining records.

Planned, researched and developed documentation for installation guides.

Trained staff on the use and maintenance of Windows operating system, Microsoft Office, SQL version and PCAnywhere.

Created technical manuals, disaster recovery procedures, user documentation and specifications for business software applications and security.

Collaborated with end users, developers and project team to determine business requirements.

Developed help desk support documentation procedures and Service Level Agreements.

Education

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, Illinois 2014

Master of Information Systems Management

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, Illinois 2012

Master of Project Management

DEVRY INSTITUTE OF TECHNOLOGY Chicago, Illinois 1996

Bachelor of Science, Electrical Engineering Technology

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