Carole C. Heimke

***** ****** *****; Rocky River, OH 44116

440-***-**** ac2qbi@r.postjobfree.com

Targeting Medical Transcription Opportunities

Administrative professional eager to leverage over 20 years of experience and office management certification to secure an office manager position. Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Administration

Records & Database Management

Dental Insurance Claim Filing and Tracking

General Bookkeeping (A/P & A/R)

Telephone & Front Office Reception

Spreadsheets & Reports

Scheduling & Calendaring

Meeting & Event Planning

Filing & Data Entry

Quickbooks

EXPERIENCE

Facial Aesthetic Designers, Inc., Cleveland, OH -- Solo general dentist office

Practice Coordinator, 2001 to Present

Provide administrative support and patient relations within office. Manage patient scheduling, patient interactions, treatment plan presentation, posting payments, statements. Bookkeeping: receiving and posting payments to Quickbooks, paying all bills, balancing bank statements and credit card statement, dental insurance claims: coding and filing electronic claims and posting EOB’s; prepare reports, and spreadsheets; manage records; and administer database

Fairview Hospital, Cleveland, OH

Administrative Assistant, 1993-1996

Provided support to Corporate Development function within the Health Cleveland system. Primary duties encompassed executive assistant support in the areas of strategic planning, marketing, network development and physician development.

Composed and typed correspondence, reports, minutes, business plans; transcribed dictation and edit materials for final copy. Prepared charts, outlines, overhead materials for presentations

Received and screened incoming telephone calls, visitors, mail; calendars of appointments

Scheduled and planned for a high volume of meetings, including off-site management, physician and trustee retreats

Served as liaison between management, members of the Board of Trustees, executives and of other provider organizations and physicians

Maintained corporate filing system

Secured conference registrations travel and hotel accommodations

U.S. Army, Bremerhaven, Germany

Secretary to Psychiatry/Social work, 1990-1993

Composed and typed minutes from various meetings and typed all correspondence for the department. Scheduled appointments for patients. Received and reviewed incoming mail for the department. Established and maintained office files. Prepared forms and secured required records and information from patients as required. Completed time and attendance for all civilian employees in the department.

Baker & Hostetler, Cleveland, OH

Legal Secretary, Administrative Assistant, 1984-1989

Legal secretary to a partner and senior associate. Transcribed all correspondence, briefs, legal documents and travel expenditures. Maintained the filing of correspondence, legal documents with dockets. Accepted all incoming telephone calls. Prepared and processed travel and entertainment expenditures and arranged travel plans.

EDUCATION

Columbus College – Columbus, GA

General Studies and Business, 1990

Cuyahoga Community College – OH

General Studies and Business, 1987

COMPUTER SKILLS

MS Word, Excel, Outlook, Eaglesoft, Quickbooks,

Windows, Mac

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