Multiskilled Worker

Lonnetta McClain

Dedicated & Skilled Worker

Florence, SC 29501

********@*****.*** - 843-***-****

Motivated and personable business professional with a successful track record in dispatch services and management. Diplomatic and tactful on all levels. Accustomed to handling confidential records. Demonstrated history of producing successful teams and exceptional leadership. Flexible and versatile -poised and competent with the demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments.

WORK EXPERIENCE

Material Handler/Forklift Operator/Machine Operator Honda of SC - Timmonsville, SC - January 2017 to Present Use a tow motor & fork lift to deliver parts to the production line in a timely manner. Select, sort, and strategize the deliveries and the times. Work well with a team of approximately 25 people. Telecommunications Officer / 9-1-1 Dispatcher

Florence County Emergency - Effingham, SC - September 2010 to October 2016 Answer emergency and conventional telephone lines; obtain vital information and dispatches instruction to appropriate law enforcement, fire or EMS agency; tracks progress of officer(s) to ensure officer safety. Utilizes good judgment in assessing calls for emergency assistance.

Monitors law enforcement, fire and EMS radio communications.

Monitors and operates the National Crime Information Computer to receive information regarding license tags and criminal records.

Human Services Assistant

Florence County DDSNB - Florence, SC - April 2014 to May 2015 Ensured that each consumer was properly trained in self-help, independent living and community awareness skills according to the Individual Program Plan.

Performed accountability task to monitor and track the location of assigned consumers while on duty.

Transported consumers as needed and oversaw the completion and submission of required paperwork.

Provided a normal living environment by providing instructions and guidance in money management, shopping, social/leisure and recreational activities. Crew Leader / Enumerator

U.S. Census Bureau - Florence, SC - April 2010 to August 2010 Supervised 15 enumerators and crew leader assistants during field operations.

Reviewed and certified daily payroll and progress reports to ensure that work was completed within established time schedules.

Team Leader / Collection Specialist

Zenta Recoveries, Inc - Florence, SC - December 2008 to January 2010 Handled all inbound and outbound collection calls at a call center; made judgment decisions regarding the status of customer accounts based on a thorough analysis of the customer's purchases, payments, history, ability to pay and our business strategy.

Executed daily operations of collection floor while successfully managing 20 employees; ensured compliance with FDCPA relating to collection calls and letters. EDUCATION

Diploma in General Studies

WEST FLORENCE HIGH SCHOOL - Florence, SC

June 1997

ADDITIONAL INFORMATION

Skills Summary

GroupWise

Priority Dispatch (EMD/EFD/EPD)

NCIC

GPS Services

Customer Service

NLETS

Conflict Resolution

Client Services

Microsoft Proficient

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