Salesforce
Resume:
Curriculum Vitae
Shilpa Sumeet Naykodi
Email: ******.*******@*****.***
Mobile: +919*********
Recently promoted to: Technology Solution Specialist
Business Analyst
ITIL Certified
Sapience Certified
Salesforce Certified
OBJECTIVE:
I am committed to excellence, self-motivator, quick-learner, team-player, and a strong problem-solving, analytical skills and communication skills.
[A] Technical Qualifications
ITIL Certified
Sapience Certified
SFDC 201 - Salesforce.com Certified Administrator
SFDC 211 (301) – Salesforce Certified Advance Administrator
SFDC 401 - Salesforce.com Certified Force.com Developer
[B] Work Experience:
1)BMC Software: Recently promoted to: Technology Solution Specialist
Designation: Business Analyst
Project: SFDC
Duration: 1st September 2014 to Till Date
Roles and Responsibilities:
Working as a Business Analyst with executive managers and decision makers to understand CRM business requirements and translate into Salesforce.com design. Setup SFDC application and customize it to match the functional needs of the organization.
International exposure:
This role required a quarterly business tours to BMC USA in Houston for Enhancement Meetings. Also, to work closely monitoring and supporting Salesforce Users. Hence, comfortable working with and in different cultures.
Responsibilities in-detail:
Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels in the organization and individually as well.
Implemented Single Sign On between two Salesforce Orgs.
Creating Data Migration approach and preparation of Mapping Document before data migration.
Used Data Loader and Eclipse (Force.com Plug-in) for migrations between two Salesforce Orgs.
Hands on experience in setting-up and configure custom fields, objects, reports, and dashboards to help optimize the use of time and data.
Extensive experience in analyzing organization processes, converting business needs into exact Salesforce.com workflows and configuring Salesforce.com to meet business needs.
Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
Experience in Validation Rules, workflow rules, time triggered tasks, email alerts, field updates and critical formulas to implement business logic.
Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
Establishing, Maintaining & enhancing the security by using profiles and role hierarchy.
Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks.
Worked closely with various departments within BMC India and BMC USA to ensure smooth adoption of Salesforce CRM.
Manages a team of 12 professionals on a day by day basis.
Trained Interns on Salesforce CRM.
2)Cognizant India Pvt Limited:
Designation: Salesforce Certified Sr. System Administrator
Project : Salesforce.com
Duration : 10th October 2012 to 29th August 2014
3) Convergys India Pvt Limited
Designation : Operations Process Executive
Project : Telecom
Duration : 12 April 2012 to 25 September 2012
4)IBM
Designation : Operations Process Executive
Project : Telecom
Duration : 28 November 2011 to 16 March 2012
5)INFOSYS
Designation : Operations Process Executive
Project : Telecom
Duration : 16 May 2011 to 14 November 2011
[C] EDUCATIONAL DETAILS:
EXAM
BOARD/UNIVERSITY
YEAR
PERCENTAGE BCA
Pune University
2011
First Class
HSC
Maharashtra Board
2008
First Class
SSC
Maharashtra Board
2006
Second Class
[D] PERSONAL DETAILS:
Name : Shilpa Sumeet Naykodi
Father’s Name: Narsingrao Mulay
Date of Birth: 13th March 1991
Sex: Female
Address: More Residency, Flat No.10, Chikhali, Pune - 412119.
DECLARATION:
I, hereby declare that statements made in my resume are true to the best of my ability and knowledge and I shall abide by them.
Date:
Place:
Thank you,
Shilpa Sumeet Naykodi
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