Data Entry Operator, Customer Service
Resume:
Sharon L. Cross
Bladensburg, Maryland 20710
Email: ******@*****.***
PROFILE
A detail and results oriented professional with extensive data entry experience, in excess of 10,000 ksph,
in an office environment where I consistently exceed production and quality goals; ability to prioritize
and multi-task while meeting strict deadlines; works well within a team setting.
SUMMARY OF SKILLS/CAPABILITIES
Microsoft Word/Excel/Outlook Internet research
Typing 60+wpm Employee training and quality control
Organizational and planning skills Customer Service experience
Faxing Filing
Proofreading and editing Fast learner
PROFESSIONAL EXPERIENCE
Home Health Aide 2011 to present
Preparing meals, cleaning, transporting to appointments, handling laundry,
running errands and companionship
Proofreading/Editing Consultant
Examining college coursework for typographical errors, mistakes in grammar,
style and spelling and making necessary corrections
Shoppers Food Warehouse, Bowie, Maryland 2006 to 2011
Keypunch Operator/Data Entry Operator/Office Clerk
Analyzing new items for accuracy of pricing and description information
given vs. company guidelines so that items could be set up for sale in all stores
Correspondence with company buyers via telephone and emails to retrieve
necessary information to implement changes
Proofread and edited letters and memos
Provided assistance with file purging, inventory and storage as necessary
Trained new associates and retained employee relations by listening to
issues and providing resolutions
CareFirst Blue Cross Blue Shield, Washington, D.C. 2000 to 2005
Data Entry Operator
Verified and corrected scanned claims data
Entered information from paper claims into company database
Consistently exceeded production and quality goals
Trained and mentored new associates
Conducted quality control
EDUCATION
Calvin Coolidge High School, Washington, D.C.
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