Social Media Customer Service

Kaelyn Lupyrypa

**** ****** ******, *******, **** Scotia

Canada Cell: 416-***-**** UK Cell: 074**-******

******.********@***.**

Education

Bachelor of Commerce Co-op Candidate 2018

Dalhousie University Halifax, Nova Scotia

High School Diploma 2014

Canadian College Italy Lanciano, Italy

- Graduated with Honours

- Attended Branksome Hall, International Baccalaureate 2002-2013 Work and Customer Service Experience

Merchandising Assistant Co-op September – December 2016 TJX Canada Mississauga, Ontario

- Wrote purchase orders for multiple departments using Mainframe software and developing strong attention to detail

- Tracked, sent, and received shipping packages to and from outside vendors

- Worked closely with buyers to assist them on their daily tasks

- Completed modifications to existing purchase orders using the Mainframe software

- Prioritized tasks and improved time management skills by assisting a team of 20 people

- Partnered with fellow co-op on special projects and large tasks to ensure everything was completed in a timely manner

- Volunteered to lead the Co-op Social Committee and hosted 3 events during the term Communications and Marketing Assistant January – April 2016 Facilities Management at Dalhousie University Halifax, Nova Scotia

- Continual management of the Facilities Management website using AEM software

- Internal communication of important notices, updates, events and more to the FM community

- External communication of project developments relevant to the Dalhousie community

- Contributed to the update and organization of the FM 2016/2017 business plan

- Attended meetings on a regular basis where I recorded notes and wrote meeting summaries

- Extensively researched topics and solutions for unforeseen daily situations

- Reported to my supervisor summaries of relevant findings

- Created the outline of the Facilities Management Spring 2016 Newsletter Marketing and Finance Intern June-July 2015

Riverside Business Improvement Area Toronto, Ontario

- Helped with multiple events and community affairs to guarantee they ran without problem

- Created video presentations and montages for events that were held within the community

- Helped manage social media outlets including Facebook, Twitter, and blogs to reach the largest audience possible

- Promoted and managed multiple events for both private and public attendance

- Advertised the launch of the Riverside Gateway Bridge, a 3 year, $600,000 investment

- Lead a team of 4 in hosting 3 events with total attendance of over 200

- Proficient in using a multitude of social media communications including Mailchimp, Eventbrite and blog hosting platforms

Sponsorship Team Member January – March 2015

TEDxDalhousie Halifax, Nova Scotia

- Actively sought sponsors in order to gain donations for the TEDxDalhousie event

- Engaged with a variety of businesses that resulted in donations for grabs bags, speaker gifts and backstage refreshments

- Brainstormed new sponsors and contacted them which resulted in increased contributions to the event

- Communicated via email, phone calls and in person information and details about the event

- Maintained sponsor relations to ensure sponsors were always aware of the status of the event and their contributions

Supervisor Summer 2015

Barn Boarded Port Carling, Ontario

- Helped costumers with purchases, both at cash and with suggestions of items for gifts and collections

- Have an in-depth understanding of a wide variety of antiques and collectables

- Received orders and special requests for one of a kind home furnishings

- Opened and closed the store regularly, often being the only person working for the day

- Received inventory and efficiently sorted, priced and displayed the products which improved the rate at which products were liquefied and new stock was displayed

- Researched direct shipping methods for large, unusual and delicate items Supervisor 2013-2014

The Fun Store Port Carling, Ontario

- Helped train and manage other employees

- Taught them the rules, policies and routines of the store

- Opened and closed the store, resulting in being trusted with a key to the front door

- Educated in all areas of the businesses allowing me to help customers in all of their requests

- Made punctual deliveries to customers ensuring their products arrived in perfect condition for all occasions

Extra-Curricular Activities

Blog Editor January-August 2016

Year Representative January-December 2015

Rowe Marketing Association (RMA) Halifax, Nova Scotia

- Responsible for all posts on the RMA blog

- Edited and reviewed multiple self and peer submissions before publishing them

- Collaborated with multiple team members to help create and execute client projects

- Attended weekly meetings that kept all members up to date on all projects

- Promoted internal communications between members via social media

- Proposed amendments to the Rowe Marketing Association Constitution Social Media Manager September 2016- Present

HeforShe Dalhousie Halifax, Nova Scotia

- Assisted launching HeforShe Dal in the Dalhousie community, the first venture in this campaign

- Consolidated all new member contact information

- Designed promotional posters for the new society using Photoshop

- Volunteered to recruit new members by engaging with Dalhousie students and promoting initiative

- Hosted executive meetings where future plans and goal setting were decided and planned

- Responsible for social media posts including anything posted to Facebook, Twitter and Instagram Orientation Week Leader September 2015

Dalhousie University Halifax, Nova Scotia

- Situated new students in their residences and university life while showing them around Halifax

- Worked in a team environment to ensure all students were comfortable and aware of the the activities

- Brought enthusiasm and dedication to motivate students to participate in events being held for them

- Helped lead a team of 6 leaders and up to 40 students through multiple days of activities

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