Manager Customer Service

OBJECTIVE

Retail and logistics manager with experience in overseeing retail environments as well as distribution centers. Army veteran with superior time management and analytical skills. Constant professional skilled in building rapport with employees as well as enforcing safety procedures and spearheading special projects. Comprehensive background in logistics, supply, risk management, and critical thinking. Conducted domestic and global operations in the United States, Italy, Bagram, Afghanistan and Iraq.

EXPERIENCE

KEY HOLDER, LANE BRYANT – OKLAHOMA CITY, OK JUN 2017- PRESENT

Operating the stores day to day operations receiving and processing shipments, while maintain standards while servicing customers

Trained employees on job aspects

Increased sales while meeting daily goals

ASSISTANT MANAGER, AVENUE – OKLAHOMA CITY OK Dec 2016 – June 2017

Assisting in the day to day running of the store and responsible for the effective management and welfare of staff as well as ensuring that all objectives are met with maximum efficiency at the minimum cost and to the highest quality standards.

Increasing sales by ensuring guest satisfaction, delivering a high level of hospitality and superior customer service.

Implemented workplace operational policies and procedures by ensuring workplace safety. Built rapport with employees and reviewed personnel policies and procedures.

Controlled inventory levels by conducting physical counts and input finding in data storage system.

Maintained positive relationships with clients, vendors and the public.

SPC SPECIALIST, U.S. ARMY- FORT DRUM, NY November 2006 – June 2013

Supervisor of six soldiers, government card holder, and combat life saver.

Increased inventory accountability by 4% in the company in first 10 months of arrival.

Sourced, and acquired freight vendors for on-time pickup and delivery. Maintained project folders for managerial review.

Built and Rebuilt relationships with 3 Brigades on Fort Drum, NY for smooth lateral transfer transactions increasing military capabilities by 10% amongst the 3 Brigades

Managed classified government documents, assets, property, and equipment valued over $54 million while meeting the expectations of my military duties in a combat environment.

Maintained 100% accountability on all government property with no deficiencies in multiple locations simultaneously.

MILTARY EXPERIENCE AND SKILLS

Sales and Management and Strategies Exemplary leadership skills

Trained in asset management Supply management

Contract Negotiator Trained Project Manager

Supply and Inventory specialist Employee Relations skills

EDUCATION

OKLAHOMA STATE UNIVERISTY 2016 – Present

Major: Pre- Pharmacy

GERMANNA COMMUNITY COLLEGE 2015 (graduated)

Associates of Arts (A.A)

Major: Science

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