Technical Writer Project

JEFFREY POWERS

**** ****** **., *********, ** *5661 540-***-**** *********@*******.***

CLEARANCES

TS/SCI w/Poly (renewed June 2015); Reactivated May 2017

Secret Public Trust clearance 2016

SUMMARY

Seasoned professional with over twenty years’ experience managing federal government information systems, cross organizational projects, and Health care projects. Serves as a senior-level business systems analyst for a variety of cross-functional business analysis activities. Identify and present business and technical specifications based on customer and business needs using industry best practices and available technology. Responsible for driving moderate to highly complex systems requirements (7+ participants and/or budget of $200K+). Developed relationships with client, developers, managers, and project stakeholders to earn trust and confidence in assigned responsibilities. Specialize in analyzing customer needs and functional requirements. Experienced in leading functional testing teams. Developer of documents, process flows, metrics, implementation, and project plans to share with various audiences including senior management. Versed on the operation of Visure, MS Word, Excel, Power Point, and Visio; to depict and report on test analyses and going forward strategy to mitigate issues. Accomplished analyst with proven problem-solving capability. Team-oriented with exceptional interpersonal skills. Detail oriented / Self-motivated worker with the versatility to excel as an individual contributor or in a managerial role.

SKILLS

Processes

Project Development Lifecycle (PDLC) process

Writing

Technical Writer/Editor (8 yrs.); Security Plans (3 yrs.); Standard Operating Procedures (7 yrs.); Requirements writing/gathering (2 yrs.)

Metrics reporting (5 yrs.); Issue resolution (7 yrs.); Technical estimates (9 yrs.); Business Analyst (5 yrs.)

Technical Evaluations (2 yrs)

UAT Test Plans, Dashboard reporting (1.5 yrs.)

Hardware

Windows/Linux platforms (20 yrs.); Mac OS platforms (10 yrs.)

Laptop/Desktop/Printers (20 yrs.)

Software

Windows XP, 7, 8, 10; Mac OS X 10.6.x – 10.10.x, iOS

Red Hat Enterprise Linux (2 yrs.)

Microsoft Office Professional 1997-2003, 2007, 2010, 365, SharePoint 2007, Visio, Project

Application Lifecycle Management (1 yr.)

Visure (Requirements Tool)

McAfee, Norton, Avira, Kaspersky, ESET Personal Security Products

Lotus Notes client (19 yrs.)

Foundstone, Nessus, NMAP, Symantec Bindview (2 yrs.)

EXPERIENCE

May 2017 - Current

Oct 2016 – May 2017; Nov 2015 – Oct 2016

Oct 2005 – Jun 2015

Security Monitor, NewAgeSys, Inc.

Monitors contractor/vendors in classified work areas, ensures areas are sanitized from any classified documentation being left out during renovation and new construction projects.

Monitors site security and visitor control from Site Operations Center

Technical Writer, Sr. Business Analyst, HealthNet Federal Services; Technical Writer, Business Analyst, TrueBridge Resources

Lead BA assigned to 8-10 mid-size projects assisting Project Managers in addressing Tricare change orders impacting client’s claims processing system

Develops and/or reviews departmental business system requirements and business systems design documents, customer acceptance test plans, and post-implementation plans. Completes review and audit of deliverables produced by other team members

Engage stakeholders in review of Solution documents. Create agendas, identify critical participants and publish minutes for meetings that capture issues, risks, decisions and action items

Document current and future state business process flows. Review process flows with stakeholders to ensure completeness. Tools used included Visure, MS Excel, Visio, and Word

Capture and document how a requirement will be tested

Maintains the dashboard daily during UAT. Prioritizes and escalates defects using ALM

Provides analytical support for initiatives, including business function support for system migrations and consolidations, business area process improvement projects, and product installations

Consults with business areas and project managers for development of implementation strategies, departmental desk level procedures, and departmental training materials

Performed data analysis to support evaluation of system defects or to develop test scenarios (e.g., UAT Test Plans, Test Scripts, etc.)

Prepares and presents detailed test cases for review by management and corporate stakeholders

Develops training materials, and conducts training sessions for team members and other interested parties in the department

Endorsed customer solutions documents, QA test plans, and test scripts used in UAT and other functional areas

Performed Technical Evaluations on contractors cost proposals, working closely with customer staff and project managers

Facilitates communication with management to prioritize project work

Prepares and presents detailed Business Area Requirements Reports (BARR) and test plans for review by project manager and business stakeholders

Worked with and helped develop standards and protocols for project deliverables (e.g., technical evaluations, BARR reports, etc.) of all departmental team activities to ensure quality and timely delivery of documents

Technical Writer, Sr. Business Analyst, Booz Allen Hamilton

Served as Deputy Lead to the Independent Verification & Validation (IV&V) team on a government contract. Key responsibilities include supervising 14 software testers and forensic examiners, assigning, tracking, and reporting on test efforts at Technical Exchange Meetings and tool deliveries

Successfully managed over 800 tool deliveries throughout the software development lifecycle. Facilitated established standard testing requirements and devised creative solutions to meet clients daily/weekly schedules

Led three sub-teams on cross-organizational projects in support to over 200 developers and managers. Analyzed several hundred functional requirements and supported database reporting activity

Responsible for formatting, writing, proofreading for technical content, grammar and implementing necessary corrections; reviewing new and existing user documentation including operator, user and reference guides. Documented test procedures and results for functional requirement verification. Prepared test case scenarios and presented to management and customer at delivery, showing progress functionality of new products

Worked diligently with developers and requirements officers to gather information about new software requirements. Examined and interpreted technical information into test plans and/or slide decks for both nontechnical and technical users

Ability to manage multiple priorities and interact with all levels within the organization. Ability to learn new software programs, technologies and processes quickly. Reviewed and verified project documentation for completeness, format, and compliance with customer requirements. Submitted all documentation to client for approval and distributed approved documents to customer and various stakeholders

Responsible for providing weekly and monthly reports to Program Manager and client on status of high-profile projects and key initiatives

Procured over $200,000.00 of equipment and software used for testing to maintain a stable testing environment

Supported budget and forecasting process, RFP activity, and business case development

Sept 2002 – Oct 2005

Associate, Booz Allen Hamilton

Served as Deputy Lead for six members of the Vulnerability Assessment Team (VAT) on a contract with the National Geospatial Intelligence Agency (NGA) supporting over 2,500 users at two sites

Responsible for day-to-day communications with client and other team members associated with scanning approximately 100 client systems for vulnerabilities

Performed vulnerability assessments on three separate client enterprise networks and several network devices using industry standard applications, (e.g., Foundstone, Nessus, NMAP, Bindview) checking for security holes and leaks

Served as member of Antivirus team protecting NGA’s three enterprise networks from malware and virus attacks

Jun 1999 – Sept 2002

Sr. Consultant, Booz Allen Hamilton

Served as Operations and Maintenance (O&M) Lead to NGA’s three enterprise networks supporting over 2,500 users at two sites. Managed day-to-day operations of LAN including MS Exchange administration. Responded to user requests, diagnosed hardware, software, and operator problems, taking remedial action. Managed the Virus Scanning Station using McAfee Utilities. Provided support for over 50 standalone workstations and administrated the servers on the LAN

Provided communications support using the ISDN, NetBEUI, NetBIOS and TCP/IP protocols modifying addresses, physically changing the wiring on Ethernet. Provided tech support, repair, and installation of NT/2000 workstations on all networks and the reconfiguration and installation of workstations at new sites

Provided help desk support utilizing Peregrine software/hardware and software support of MS Office, Outlook, and Exchange

Oct 1997 – Jun 1999

Network/Close Support, MRJ Technologies, Inc.

Provided sys admin support on a contract with the Central Intelligence Agency (CIA), serving as Network Liaison between users and close support via the Remedy trouble ticket system supporting over 800 users

Provided sys admin support on a contract with NIMA, to 2,500 users between two sites on multiple networks

Maintained backup tapes from file and mail servers, and provided assistance to users on the use of Windows NT

Assisted in the stand up of a help desk and worked on Microsoft Exchange server team providing client support

Education

2014

MS Administrative Science, Fairleigh Dickinson University

2010

BA Individualized Studies, Fairleigh Dickinson University

ACCOMPLISHMENTS

2005 - 2015

Received Performance and Team Award in 2011 and 2013 for exceptional work on client site which led to 100% award fees to our contract

Worked with client database development team in creating a tools database for IV&V. Database used for IV&V staff and client for tracking test activities and reporting

Developed and carried out plan to consolidate team to one site at a cost savings to the client. Consolidation increased efficiencies over 25% in expediting test results

2003 - 2005

Received a Certificate of Appreciation for Outstanding Performance and a Team Appreciation Award in 2003

Received Meritorious Unit Citation on the Computer Network Defense contract in 2005 for contributions to the Vulnerability Assessment Team

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