Registered Nurse Customer Service

EDUCATION

Master of Science in Nursing, Marquette University, AOA-ACNP program, 2017

Bachelor of Science in Nursing, University of Wisconsin-Milwaukee, 2012

Associate of Science in Nursing, University of New Mexico, 2009

Bachelor of Science in Hotel Management, University of Nevada, Las Vegas, 1996

Nursing Experience:

Registered Nurse (RN), August 2012 ~ November, 2013

ProHealth Care, Oconomowoc Memorial Hospital (OMH), ICU-Oconomowoc, WI

Registered Nurse (RN), August 2009 ~ November, 2010

Rehoboth McKinley Christian Hospital (RMCH), ICU-Gallup, NM

AOA ACNP Clinical Rotations

Cardiothoracic Surgery, Aurora St. Lukes Medical Center

Pulmonology (Intensivist), Community Memorial Hospital

Colorectal Surgery, Aurora St. Lukes Medical Center

Nephrology, Aurora St. Lukes Medical Center

Neurosurgery, Clement J. Zablocki VA Medical Center

Hospitalist (Optional), Aurora St. Lukes Medical Center

LICENSES / CERTIFICATIONS

American Association of Critical-Care Nurses (AACN) ACNPC-AG Certification

Wisconsin Advanced Practice Nurse Prescriber (APNP) Certification/Licensure

Wisconsin Registered Nurse (RN) License

Achievements

Member of Honor Society of Nursing, Sigma Theta Tau International (2012 ~ )

Member of Wisconsin Emergency Assistance Volunteer Registry (WEAVR) (2016 ~ )

Non-Nursing Experience:

Event Manager, August 2003~ November 2005

JW Marriott Hotel-Seoul, Korea

Assistant Chief Concierge, May 2000 ~ Aug 2003

JW Marriott Hotel-Seoul, Korea

Intelligence Collection Cell Manager (Intelligence Officer), Aug 1997 ~ May 2000

Republic of Korea Air Force-Seoul, Korea

COMPUTER SKILLS

Proficient in using MS Word, Excel, PowerPoint, Hangul and the MediTech & EPIC computer system.

SUMMARY OF QUALIFICATIONS

Excellent communication skills.

Knowledge of health care organizations.

Knowledge of computer software.

Knowledge of principles and processes for providing customer and personal services.

Knowledge of human behavior and performance.

Ability to create a positive working environment that uplifts patient's spirits.

Experience various nations’ culture to be culturally sensitive in providing care.

Experience in hospitality industry, allowing to be sensitive on customer service

Experience Air Force Officer, allowing exposure to work under stress and prioritize working habit and multitask.

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