Customer Service Representative
Resume:
Arroza, Julie, L.
Tipas,Taguig City
Email: ************@*****.***
Mobile No. 094*-*******
OBJECTIVES:
-Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.
-Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
-Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
CORE STRENGHT/SKILLS:
-Possesses strong skills in leadership and able to motivate working team to help gain all positive results.
-Professional in communication, marketing, cost analysis and management skills.
-Having best knowledge in Customer Care services in various industries.
-Record maintaining and cost calculation for various firms.
-Trained in complaint handling resolution.
WORK EXPERIENCES:
September 16, 2015- 2017
Senior Support Customer Service Representative
TNT Express Worldwide Philippines
Responsibilities:
-To function as an escalation point of contact for the team in order to guarantee case resolution and to maintain and exceed customer satisfaction.
-To mentor staff during their induction and to be a central point of knowledge in the team in order to guarantee knowledge, process and customer handling consistency and accuracy at all times.
-To back-up the Team Leader in the event of absence, in order to ensure continuity of daily team operations.
-To record timely, accurate and complete information in the systems to enable global visibility and consistency of information, and to enable root cause analysis.
-To act as a Single Point Of Contact (SPOC) in the team for (non-technical) systems knowledge in order to provide first level support or alternatively to escalate issues to the ICS department.
-To identify and act on selling opportunities to retain or generate revenue, whilst providing suitable solutions to customers’ requirements.
-Comply with the company's corporate responsibility, health, safety and environmental standards and responsibilities as identified within TNT Express management systems
-At anytime and anywhere perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience. These activities and behaviours are highlighted in the "Understands and delights customers" core competency and in any additional Customer Experience behavioural guideline applicable to the role.
2010- September 15, 2015
Support Customer Service Representative
TNT Express Worldwide Philippines
Responsibilities:
-To ensure that our customers walk away delighted with their experience.
-Work in our call centres and primarily handle inbound customer calls and contact centre receive and process invoice inquiries.
-Handling complaint resolution and any other customer concerns.
-Always seeking people with positive attitude and polite, professional phone manner to deliver exceptional customer service.
2007- 2010
Sales Associate
SikatAraw Trading Inc.
Responsibilities:
-Promoting company products inside the store.
-Incharge on the company product sales, inventory and merchandising.
-Maintaining assistance and good relationships with customer.
2006-2007
Sales Associate
The Merry Cooks Inc.
Responsibilities:
-Promoting company products inside the store/branch.
-Maintaining free taste in promoting the products.
-Incharge in daily inventory and merchandising of company products.
January- July 2005
Sales Clerk
The Bankee Trading Inc.
Responsibilities:
-Treating customer with efficiency and respect while answering their questions about the products and services.
-Sell products or services to the customer rather than thinking of himself/herself as merely an order taker.
-Maintaining good relationships to the customer, superiors, and colleagues.
May- October 20013
Service Crew
Dairy Queen
Responsibilities:
-Providing excellent customer service.
-Greeting patrons once they are seated.
-Presenting menus to customers.
-Answering questions from patrons about food beverages.
-Taking food and drink orders.
HIGHEST EDUCATIONAL ATTAINMENT:
TERTIARY
2013- 2017
Bachelor of Science in Entrepreneuship
Polytechnic University of the Philippines
2001- 2003( 3rd yr undergraduate)
Bachelor of Science and Business Administration
Rizal Technological University
SECONDARY
1997-2001
Pateros National High School
ACHIEVEMENTS/AWARDS RECEIVED:
-2014 TNT Express Worldwide Philippines Employee of the Year.
-2011 Best Customer Service Support performer.
TRAININGS/SEMINARS ATTENDED:
Leadership in the 21st Century Entrepreneurship
February 11, 2017
Polytechnic University of the Philippines
Integrated ISO 9001:2015 & ISO 14001:2015 Internal Audit Training
June 23 and 24, 2016
TNT Express Worldwide ( Phils.) Inc.
Integrated ISO 9001:2015 & ISO 14001:2015 Awareness Training
June 15, 2016
TNT Express Worldwide ( Phils.) Inc.
Basic Occuoational Safety and Health (BOSH)
May 17,18,24,25, 2016
TNT Express Worldwide (Phils.) Inc.
Integrated ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 Internal Audit Training Incorporating the Requirements of ISO 19011:2011
May 05 and 07, 2015
TNT Express Worldwide ( Phils.) Inc.
PERSONAL INFORMATION:
Birthday: July 12, 1984
Civil Status: Single
Religion: Catholic
Weight: 40 kgs.
Height: 5’0 ft.
CHARACTER REFERENCES:
Jacquelyn Lemos
Customer Service Associate
One Linq Solutions INC
Contact No. 090********
Jacquelyn Olayon
Customer Service Associate
Sun Life of Canada ( Philippines), Inc.
Contact No. 091********
Marie Venus Mawanay Santiago
Support Customer Service Representative
TNT Express Worldwide (Phils.) Inc.
Contact no.093********
Julie L. Arroza
Contact this candidate