Customer Service Manager

Jenelle N. Lewis Atlanta, GA (***) ***- **** ***********@*****.***

Education

DeVry University Decatur, GA Graduate/ Cum Laude Bachelor of Business Administration

Clayton State University Morrow, GA Paralegal Certification-ABA approved

Technical Skills and Soft Professional Skills

•Proficient with Microsoft suite applications

•Customer service oriented professional that’s always looking for ways to assist my team and make client’s smile

•The ability to make good judgement calls by using logic and reason to identify strengths and weaknesses of solutions to solve complex problems

•Operating & troubleshooting: P.C., and complex commercial size scanner/copier equipment

•Digital file organizing skills, advanced database navigational skills to generate custom statistical reports

•Strong verbal and written communication skills,

•Ability to work independently or with a team

•Time management and material management minded to minimize waste of office supplies and maximize productivity

Professional Work Experience

Front Desk Manager/Executive Assistant for Personal Injury Litigation Firm fulltime 40/hours Davis Bozeman Law firm, July 2012 until July 2017 Decatur, GA 30034

•Serving as director of first impressions; opening office daily and ensuring conference rooms and front desk maintain a polished appearance; setting up audio visual equipment for client meetings

•Maintaining strict level of confidentiality involving client and office related matters

•Knowledge of insurance claims process and civil litigation process from start to end

•Typing of letters, typing of mailing labels, and correspondences to various entities

•Reviewing documents for accuracy and completeness

•Calendar management of court appearances, motions, depo notices, and client meetings

•Developing standard operational procedures and policies, making recommendations for improvement

•Formatting and printing documents to ensure professional polished work product

•Supervising and training of support staff and student interns

•Entering detailed client case notes into database

•Managing heavy incoming mail process for complex litigation cases involving heavy scanning, sorting, and logging data using excel spreadsheets

•Answering multi-line phone with a pleasant professional tone while multi-tasking

•Providing litigation support to senior paralegal by assisting with response for production of docs, trial notebook assistance, gathering of legal support documents and medical records management

•Arranging travel, processing online payments, accounting duties

•Ordering catered food, and assisting with development of marketing presentation materials for special events

•Processing certified outgoing mail via Stamps.com, UPS, or FedEx vendor

Forensic Program Manager to Forensic Director, Georgia Regional Hospital of Atlanta 2006 – 2011 fulltime 40/hours

•Managing admission process with Forensic director to admit patients/inmates from local jails who have been ordered to undergo mental evaluations.

•Primary duties involved using independent judgment and critical thinking skills to arrange admissions based on critical data available

•Coordinating patient discharge and transport back to local jail

•Creating and maintaining confidential legal files

•Responding quickly to judicial staff phone inquiries and written request for admissions waiting list status, managing statewide waiting list via excel, calendar management duties, developing of filing procedures, data entry procedures, typing of letters, sending digital faxes, processing mail, managing inventory supplies, taking minutes and attending meetings.

•Opening and closing of confidential patient legal/medical files.

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