Customer Service Sales Executive

CURRICULUM VITAE

IOAKIM ISHITYO CHATTERJI

** **** ****** ******, ****** River View, Kidderpore Tide Building 7C Kolkata 700023

Mobile: 974-***-****

Email: ****************@*******.***

Career Objective: A challenging position that would enable me to enhance my professional skills for the benefit of my organization and myself

Demonstrated Skills

Computer Skills

Software – Microsoft Office 2000

Word

Excel

Customer Service Skills

Interacting with customer / dealers

Ability to anticipate customers’ needs

Posses good and polite telephone manner

Team Skills

Multi-tasking

contributing to team effort to complete tasks within set time frames

Personal Management Skills

Ability to prioritize my work tasks and manage my work time wisely

Ability to grasp and apply new concepts

Work Experience-Australia

Working as a Shop Assistant at Al Basha Restaurant from May 2016-August 2016 (Voluntary Work)

Preparing and serving Kebabs, Pies, Pizzas and other food against customer orders in a busy retail outlet.

Washing and cutting vegetables bearing in mind high quality of hygiene requirements.

Accepting payments from customers.

Work Experience-India

Worked as a Voice & Accent trainer in APT (September 2015-December 2015)

Teaching spoken English to students who had English as their second language.

Providing voice and accent training to students.

Preparing lessons for students on a daily basis.

Giving tasks and assignments to students for completing at home

Worked as Customer Care Executive/Website in Gemskorp (Business Processing Outsourcing) from February 2015 to September 2015

Advising clients on methods of improving their websites and booking business.

Giving them suggestions on improving their Business to Business processes.

Giving them advice on improving their Website’s Google Ranking.

Giving them advice on upgrading their websites to make them Mobile Compatibility.

Worked as Sales Executive at Exclusive Lines (Raymond Weil Boutique) from February 2014 to February 2015 (Full Time)

Across the counter selling Swiss Watches such as Rolex, Omega, Tissot, Rado, Tag Heur, Breguet, Raymond Weil etc.

Accepting payments from customers.

Ensuring that the store is kept clean.

Cash Handling and tallying at the end of the day.

Worked as Customer Care Executive/Website and Tech process in Black Keyboard Software (Business Processing Outsourcing) from August 2013 to February 2014 (Full Time)

Advising clients on methods of improving their websites and booking business.

Giving them suggestions on improving their Business to Business processes.

Giving them advice on improving their Website’s Google Ranking.

Giving them advice on upgrading their websites to make them Mobile Compatibility.

Supervised Work Experience

Industrial Training in Indismart Hotel from November 2010 to April 2011

Training for all the 4 major departments such as Front Office (Receptionist), Housekeeping, Food and Beverage (Service) and Food Production (Kitchen).

22 weeks of on the job training in all the above-mentioned areas.

Specializing in Front Office Operations.

Work experience – New Zealand

Worked as Sales Executive at Royal Furniture, Auckland, New Zealand from

January 2008 to July 2008 (Casual Hours)

Selling furniture to customers at the showroom and accepting payments.

Worked in the Check-out Counter, at Yogiji’s Food Super Market, Auckland, New Zealand from January 2007 to January 2008 (Part Time)

Conducting check out operations of items selected by customers and accepting payments.

Worked as guest service associate at Santoor Restaurant, Auckland, New Zealand from July 2006 till January 2007 (Part Time)

Serving Food and Beverage to customers.

Preparing and clearing tables for guests.

Academic and Technical Qualification

National Certificate of Education Achievement (NCEA Level 1 & 2) – Mount Roskill Grammar School, Auckland, New Zealand (2007)

Certificate in Business Management (6 months Diploma course) – Auckland University of Technology, New Zealand (2008)

Bachelor of Arts in Hospitality Management – from Edinburgh Napier University, UK at International Institute of Hotel Management, Kolkata and a 2 Year Advanced Diploma in International Hospitality Administration (I.H.A.) (Batch 2009-2012)

Advanced Acting Diploma from National Institute of Film and Fine Arts (Batch 2013-2014)

Responsible Service of Alcohol from Perth, Australia (July 7, 2016)

Personal Data

Nationality: Indian/New Zealand

Religion: Christianity (Protestant)

Date of Birth: 2nd July 1989

Marital Status: Single

Languages known : English, Bengali, Hindi

Extra Curricular Activities: Singing (sang in Church choir at Auckland for 2 years and also at St. Paul’s Cathedral in Kolkata and sang Western songs for Food and College Fests in Kolkata), Writing, Swimming

Hobbies & other Interest: Listening to music, Internet Surfing, playing video games and Travelling

Area of Preference:, Customer Service, Front Office, Retail, Tele-Marketing, Education (Counselor).

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