Manager Customer Service
Resume:
JOYCE MUTHEU JOSEPH
************@*****.***
12TH, 0CTOBER, 2017
TO
HUMAN RESOURCE MANAGER,
Dear Sir/Madam,
RE: APPLICATION FOR A PROGRAM MANAGEMENT IN EAST AFRICA POST.
I hereby wish to submit my application for the above post in your Company. I am a graduate from Kenya institute of Management where I pursued Diploma in Purchasing and supply Management, I graduated November 2014 and in addition, I have successfully completed a certificate in computer proficiency, driving class E and a Mentorship class program.
I am hardworking, self-motivated, result oriented with excellent transferable skills, a key team player, respectful and innovative and through this course; I have acquired competencies in analytical, leadership, team working, proficiency in basic computer skills, interpersonal, listening and communication skills. I have worked in various companies as a Procurement department, storekeeper, like Core where am currently, Nzangis firm and in the Ministry of East African Affairs, Commerce and Tourism in the procurement department as an intern and several others.
I would wish to submit to you that knowledge and experience gathered in these disciplines and other various related fields are ripe and ready to be utilized, thus I would welcome the opportunity to work as part of your dynamic team at your organization where I would make significant contribution while further developing my skills.
I look forward to hearing from you.
Yours sincerely,
JOYCE MUTHEU JOSEPH
JOYCE MUTHEU JOSEPH
P.O BOX 162**-***** NAIROBI-KENYA. 070*******, ************@*****.***
Objective
To add value to an organization by upholding professionalism and integrity in service.
To become a leading personality, ready to serve in diversity; in friendly and even in hostile conditions and always ready to learn more.
Education
2016 March-September: Prophetic School of Elijah
Mentorship class
2012-2014: The Kenya Institute of Management
Diploma in Purchasing &Supply Chain Management.
2008-2011: Katutu Girls High School
Kenya Certificate of Secondary education.
2000-2007: Matinyani D.E.B primary school
Kenya Certificate of Primary education.
Skills & Abilities
2015 : Rock driving school at Nairobi Moi avenue branch
Driving. Class E.
2012 : Rock Web Computer School-Kitui
Certificate in Computer- Proficient in Microsoft Word, Excel, Power- Point, Publisher, Processor, Spreadsheets,Database Management, etc.
LEADERSHIP
Developed and improved upon and during my leadership tenures in various capacities e.g.: Christian Union Chairlady at Kenya Institute of Management and Katutu Girls ‘Secondary school. Debate club chairperson, high school prefect and in some of church organization groups like choir treasurer and various groups within it.
Other skills acquired: organizational skills, team player, and Public speaking
Experience
23rd April 2017 till now: Working as a storekeeper in Core Construction Ltd Westlands in the busy construction site.
Responsibilities: Receiving and inspecting all incoming materials and reconciles with purchase orders in the construction site and storing them to their respective stores. Managing stores operation in an efficient manner to ensure store operation run smoothly as well as planning for regular stock taking to ascertain stock accuracy. Raising request for purchase of items upon timely considering lead time. Updating of ERP system on all incoming materials and consumable materials as per its plan and ensuring there is stock accuracy in stock cards while providing daily, weekly and monthly report to relevant departments. Enforcing occupational neatness, health, safety and cleanness within the store. And managing both skilled and unskilled workers and staffs to do their work effectively. Still applying my procurement experience attained during my internship in the Ministry of East African Affairs, Commerce and Tourism as indicated below to ensure my work is effective. Etc.
October to January 2017 - Worked as an Inventory controller at Nzangi's farm which was seasonal, where was the head of sales, stock recording, store, outsourcing of casual employees and payments of workers.
July 3rd- 30th 2016-Reseacher, Field work research to the four counties i.e. Nairobi,
Kitui, Makueni, Meru, Embu and Machakos of National Democracy Institute where we were visiting homesteads in the six countries to collect opinions and asking them questions of democracy of Kenya using tablet and recording the GPS of the location.
January –June 2016 – worked a contract of six months in info track research consulting ltd in call center department under Mrs. Angela the C.E.O where was able to Call responders from the 47 counties of Kenya and taking opinions of individuals and analyzing the responses according to their responses.(data collection, research) and saving the analyzed work and data collected then sending it to project manager/ICT department within the company. May - September 2014: Ministry of East African Affairs, Commerce and Tourism in procurement department: in various sub-departments including: Stores, ticketing, main office etc. Under Phyllis Kandie the Cabinet Secretary.
Responsibilities: Preparing requisitions for quotations and inviting quotations.
Inviting tenders and proposals, Opening of tenders, proposals and quotations, evaluating bids. Raising and issuing of Local Purchase Orders and expediting the orders until delivered. Generating procurement reports and maintaining quotations, tender and proposal registers. Maintaining up-to-date procurement documents and records and undertaking periodic pre-qualification of suppliers and undertaking periodic market survey.
Advising on obsolete/surplus items and undertaking disposal of surplus, obsolete or unserviceable stores and assets and customer care techniques, parking of invoice,
Setting policy and guidelines delivery, preparation if contract.
Dealing with customer service issues like queries and complaints.
Working closely with regional manager etc.
Referees
Stephen Mwonge,
Deputy Commissioner Nandi Hills.
Email:********@*****.***
Telephone: 072*******.
James K Katua,
Medical Representative,
Cipla Limited.
P.O Box 509 Kitui
Email;*******@*****.***,
Telephone: 072*******.
Kenneth Kioko Jeremiah,
Training Manager,
The Ministry of East African Affairs, Commerce and Tourism,
P.O Box 300**-*****, Nairobi.
Email:*******@*****.***,
Telephone: 072*******
Contact this candidate