Driver

Rudy D awkins

(716-*-**-**** ( Mobile)

********@*****.***

** * **** * *****

Buffalo, N Y 1 4211

Employment:

City S ervice T ransportation

June 2 017-July 2 017

Dispatch M anager D uties

D ispatch m edical t ransportation v ehicles f or m edical c lients. SYKES

March, 2 000-August 2 016

Account M anager f or M ortgage a nd B anking d ocuments. Duties

M anage d efined s upport s ervices i ncluding p lanning, d evelopment, i mplementation, a nd maintenance f or o ne o r m ore a ccounts.

M eet o r e xceed a ccount o bjectives f or r evenue a nd g ross p rofit

F acilitate e ffective a nd a ppropriate c ommunications b etween a ccount m anagement t eam a nd support s ervices s taff w ithin t he c all c enter

D evelop a nd m aintain c lient r apport a nd e nsure c lient s atisfaction a s m easured b y e nd u ser satisfaction, c lient s urveys, a nd o ther c lient f eedback

A nalyze i ndividual, t eam a nd p rogram/account p erformance o n a r egular b asis, p erform r oot c ause analysis a nd d evelop c orrective a ction p lans.

D evelop, g row, a nd m aintain e mployee e xperience, c apability, m orale, a nd j ob s atisfaction

M aintain a h igh l evel o f u nderstanding w ith r egard t o t he c lient a nd t heir i ndustry t o a ssist s ales staff i n i dentifying n ew b usiness o pportunities i mprovement.

C ommunicate r egularly w ith u pper m anagement r egarding p erformance a nd a reas t hat a re o ut o f compliance w ith c ontractual a greements

D efine m easurement s ystems t o a ccurately m onitor a nd r eport p erformance m etrics a nd c lient satisfaction t o t he c lient, t he c ompany, a nd o ur e mployees.

A ssure t hat c ontract d ocumentation a nd i nformation i s u p t o d ate a nd f iles a re m aintained.

P rovide a ccurate, t imely, a nd p rofessional w ritten, s tatistical a nd v erbal r eports t o m anagement f or historical, c urrent s tatus, a nd f orecasting p urposes ( including, b ut n ot l imited t o, b udgets, p ricing, revenue, s taffing, t raining, s eating, e tc.).

M eet d aily w ith a ll s taff m embers

Education :

Hawkeye C ommunity C ollege

Class A C DL

Jan 2 017-feb 2 017

Bryant & S tratton

1999–2002

Earned m y A ssociates D egree i n I nformation T echnology Personal S tatement :

To p rove e very d ay t hat w e c an c are m ore a bout t he p eople t han t he b usiness, w ithout f orgetting t o t ake c are o f t he business.

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