Manager Management

PAULRAJ PAPPAIAH, MSc, MBA, CSM,

BANGALORE, INDIA, MOBILE: +91-994**-*****, EMAIL ID: ********@*****.***, LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/PAULRAJPAPPAIAH

SENIOR IT MANAGER, CONSULTANT & SME

(Cloud, DevOps, Infrastructure & Agile)

A “Performance Driven Professional”, combining fresh ideas with technical abilities, greater accessibility, efficiencies, streamlined processes, ease of use to drive productivity, work flow automation and generating profits to the clients

19+ Years of Experience in Corporate IT industry

7+ Years in Cloud Solution Consulting, Cloud Computing ( Architecture, Solution Design, Engineering, Transformation, Delivery & Operations), Cloud Models ( SaaS, PaaS, IaaS & BPaaS), Infrastructure projects & Data Center Operations

oCloud Computing: Gathering cloud requirements, developing cloud strategy and migration, platform engineering, designing & developing cloud design patterns, cloud offerings, value propositions and cloud models (SaaS, PaaS, IaaS, and BPaaS), developing SaaS applications, cloud integration, data engineering, testing, virtualization, systems integration, hosting, migrating, provisioning, orchestration, deployment on Private, Public, and Hybrid Cloud environments and operations through DevOps integration

oCloud Architecture & Solution Design: Handle customer request & needs, assessing client’s current state and future state, developing enterprise architecture ( Business, IT, Application, Data & Infrastructure), blue print, reference architecture, solution design, security, compliance, operation reliability, Business & IT readiness assessment, technical analysis, vendor evaluation, scoping, deal negotiations, quote, pre sales(RFI, RFP, RFQ, Proposal & Contract Development) sizing, estimating, metering, feasibility study, due diligence, customer meeting, presentation & POCs to align with business goals

oCloud Operations Services: Involved in defining cloud life cycle management, DevOps integrations, monitoring, analytics ( capacity, performance & operations), scheduling, cost optimization, automate work flows, setup cloud operations center, enabled incident & escalation management, service level KPIs, proactively fixed many issues, smooth L3, L4 related support services, SLAs &, TCOs for all client engagements

oCloud Tools & Technologies: Expertise in AWS, Azure, Dell Boomi, IBM, VMWare, OpenStack, SalesForce, DevOps(Git, GitLab, Chef, Puppet, Docker, Kubernetes, Jenkins, Nagios, Ansible) with CI/CD, Java, DWH & Big Data Analytics technologies

oChange/Release & Project Management: Managing PSS (Product/Services/Solutions), cloud resources, end-user access, resource allocation, tracking through aggressive project governance processes, architecture, global releases, change & vendor management. Managing and tracking budget, billing, pricing, revenue, financial analysis & control ( TCO, ROI, NPV, EVM) through metrics & KPIs in line with business plans

oPeople Management: Hiring new talents, guiding, mentoring, high performance & distributed teams for project success

oClient/Vendor Management: Superior experience of building good relationship with customers, vendors and involved in opportunity assessment, engagement creation, account management & technology interactions. Constantly exceeding customer satisfaction to meet high availability, performance, SLA, resilient, load balancing, security and scalability requirements.

Leadership: Defining, leading IT strategic & tactical planning, sizing, estimating, budgeting, funding, metering, invoicing. Provided status updates, project health to C-Level business executives and working relationship with VP, SVP level executives. Developing relationships with business stakeholders and leadership teams across geographies. Partnership with business executives, focus on business outcome, revenues & bring new businesses. Developing efficiencies, iterative approach and translate into tangible values and best practices.

Certifications: Cloud Computing, Project Management, IT Security & Certified Scrum Master

PROFESSIONAL EXPERIENCE (RECENT):

COMPANY: Self-Employed: Locations: Austin (USA), Amsterdam (The Netherlands) & Bangalore (India): 2015-Till Date

SENIOR CONSULTING MANAGER - IBM CLOUD ORCHESTRATION CONSULTANT

CLIENT: A Leading Dutch bank in Amsterdam, LOCATIONS: Amsterdam (The Netherlands), Bangalore (India):

PROJECT: Bank’s Cloud Orchestration, Cost Management & IT Security Projects

-Handled Dutch Bank’s cloud orchestration, cost management & IT security assignments on private cloud.

-Involved in gathering cloud requirements, technology assessment, architecture/solution as per TOGAF, system integration & cloud adoption. Interacted with bank's teams, studied “As Is” and “To Be” for IBM BPM processes.

-Designed, developed cloud applications, virtualization, cloud patterns, cloud orchestration, cloud administration, cloud migration, 3rd party integrations, risk management, cloud work flow automation with self-service catalog

-TECHNOLOGIES:: IBM ICO, IBM BPM, IBM SCCM, IBM Tivoli, IBM SoftLayer, IBM DevOps, LAMP, SalesForce, Azure, Data Lake, HDInsight, Azure SQL Data Warehousing, VMware vCloud, Hyper-V, ESXi, Dell Boomi, OpenStack & RHEL

-KEY ACCOLADES: Banking client benefited by implementing cost management system to improve VM performance, cost optimization, cloud orchestration and self-services automated workflows, IT security to save cost & IT efforts.

-Developed solution architecture and roadmap to deploy Bank’s cloud applications in multi-tenancy locations at Utrecht, Germany data centers and optimized performance, scalability, HA, FT, BCP, DRS for banking applications.

SENIOR CONSULTING MANAGER

COMPANY: Self-Employed LOCATIONS: Austin (USA), Bangalore (India):

PROJECT(S): Client Consulting & Professional Services Projects

-As an Individual Contributor, responsible for handling client’s Green Field, Transformation, Expansion, Migration Projects on Cloud Computing (SaaS/PaaS/IaaS), DevOps, Infrastructure, Big Data Analytics & DWH technologies

-Developing and providing solution consulting services to the client organizations such as business, applications, technologies including IT strategy, architecture( Strategic, Tactical and Operational), solutions, roadmap, feasibility study, identify gaps, due-diligence, technology assessment, requirements engineering, sizing, estimation, budgeting, funding, orchestration, workflow automation & operations

-Guiding client organizations in the areas of project/program management functions including change management, release management, people management, vendor management & hiring right resources for project success.

-TECHNOLOGIES: AWS, Azure, Dell Boomi, IBM ICO, OpenStack, SalesForce, Big Data, BI/DWH, LAMP (Linux, Apache, MySQL, PHP) Stack, DevOps, Java, HTML, CSS, Java Script, MangoDB, Python & Power BI Pro

-KEY ACCOLADES: Guided client organizations to utilize Twitter, Facebook and other Social Media applications, Cloud & DWH tools to analyze customer complaints/sentiments to improve customer satisfaction and new businesses

-Helped a US based healthcare client to set-up offshore operations in India and involved in hiring resources.

-Guided many start-up clients to identify and address emerging issues and helped them to secure more business opportunities and to reduce risk and enhancements in the areas of pre-sales ( RFIs/RFPs/proposal/contract), business development, bid management, technical solution design, client visit, & client presentations

COMPANY: DELL Inc., Corporation, ( www.dell.com) Round Rock, Texas, USA: 2009 - 2015

IT PROJECT MANAGEMENT Sr. ADVISOR - CONSULTANT

COMPANY: Dell Inc., Austin, Texas, USA, LOCATIONS: Austin, Texas, USA

PROJECT(S): Dell-IT’s Cloud Integrations Project Portfolio

-Reporting to Dell’s Executive Director at Dell’s Headquarters in the USA, responsible for P&L management, managed 30+ resources. Generated metrics, tracked KPIs, monitored project health check & provided status updates to CXOs.

-As Dell Boomi Delivery Manager, responsible for all aspects of people, project & global delivery management from inception to delivery, supervised day-to-day engineering development, mapping integrations, cloud development, code review, hosting, provisioning, implementation, migration, security, service support, IT operations ( using ITIL, BMC Remedy ITSM Suite) billing, accounting, monitoring, escalations, change request & future engagements

-Involved in gathering Boomi’s OnPremise-to-Cloud and Cloud-to-Cloud requirements, designed solution, architecture to target HA, FT, virtualization, performance, scalability and multi-tenant cloud requirements

-SPOC to business stakeholders and all cloud based engagements, participated Executive Leadership Reviews

-TECHNOLOGIES: Dell Boomi, Sales Force.com, AWS, MS Azure, IBM, DevOps, SAP BW, SAP HANA/BOBJ ( ERP), Java, Jira, RHEL technologies

-KEY ACCOLADES: Successfully implemented 150+ Dell Boomi’s Cloud Integration ( SaaS & iPaaS) projects in a record period of time, within the budget and smooth IT operations

-Received “SPOT award” for exceeding Dell Boomi engagement targets, on-time delivery, SaaS migrations & roadmap

-Accountable for Incident & Escalation Management, proactively fixed many issues, enabled smooth L3, L4 related support services for all Boomi integration engagements and exceeded customer satisfaction

-Acquired $3M worth of new business through cloud engagement by creating visibility & demonstrated cloud offerings

-Replaced existing vendor’s cloud tools with Boomi, acquired new accounts and saved thousands of dollars every year

-Assisted Dell’s Executives to set-up Cloud & Infrastructure Center of Excellence & Practice Management

-Migrated Dell’s high priority On-Premises applications to SaaS applications using the Boomi and other cloud tools

IT PROJECT MANAGEMENT Sr. ADVISOR - CONSULTANT

COMPANY: Dell Inc., Austin, Texas, USA, LOCATIONS: Austin, Texas, USA

PROJECT(S): Dell-M&A’s Cloud Integration Project Portfolio

-Reporting to Dell’s Executive Director at Dell’s Headquarters in the USA, responsible for P&L management & budget

-Managed 30+ resources, generated metrics, KPIs, project health check, SPOC to stakeholders and all cloud based M&A engagements, participated Executive Leadership Reviews and provided updates to C-Level Executives

-As Global Delivery Manager, gathered M&A requirements for Dell Boomi, SFDC & other cloud tools, prepared roadmap, oversaw day-to-day engineering development, release plans schedule, UAT & IT operations ( ITIL & ITSM)

-TECHNOLOGIES: Dell Boomi, SalesForce.com, MS Azure, Marketo, Eloqua, Java/J2EE, Red Hat Enterprise Linux

-KEY ACCOLADES: Exceeded Dell’s M&A initiatives by delivering 10+ projects on time and achieved business goals by successfully integrating Dell’s applications with acquired company applications within 30/60/90 day milestones

-Accountable for Incident & Escalation Management, proactively fixed many issues, enabled smooth L3, L4 related support services for all Boomi with SFDC integration engagements and exceeded customer satisfaction

-Implemented cyber security best practices to all M&A applications, enabled PCI-DSS compliance

-Proactively solved many cloud operation issues, tracked through CSAT system and exceeded customer satisfaction

IT PROJECT MANAGEMENT Sr. ADVISOR

COMPANY: Dell Inc., Austin, Texas, USA, LOCATIONS: Austin, Texas, USA

PROJECT(S): Dell-EBI’s BIG Data & EBI/DWH Project Portfolio

-Reporting to Dell’s Executive Director at Dell’s Headquarters in the USA, responsible for P&L management;

-As Delivery Manager, managed 29+ ( M&A, SaM, PnSC, SCM, MDM) domain projects., managed 29-32 resources

-Responsible for all aspects of people/project management for waterfall and agile projects from inception to delivery, release calendar, plans, handled bi-weekly global releases and overseeing day-to-day engineering development (using BMC Remedy, ITIL & BMC Remedy ITSM Suite ) & accounts, provided project updated to CXOs.

-Accountable for Incident and Escalation management, handled Big data and BI/DWH related service request utilized BMC Remedy ITSM Suite with ITIL best practices

-TECHNOLOGIES: Teradata, Informatica Control-M, Power Center, Informatica MDM with IDD, IBM Data Stage, MSBI, SAP HANA/BOBJ, Power BI/Power View, Java, Oracle Big Data Appliances & MS SQL Server

-KEY ACCOLADES: Successfully implemented 27+ highly visible EBI projects and 2+ Big Data projects on time, within the ABI department budget. Exceeded Dell EBI’s annual cost-reduction goal & reduced project delivery time by 50%.

-Developed Big Data Analytics for COIN$ & SNP- LTG projects, processed and built 2TB worth of datasets in AWS RedShift with S3 from Dell's Products, Sales and Marketing & Social Media, OLTP, database and generated reports

-Outperformed Dell’s COIN$ EBI solutions, processed millions of transaction data quickly, increased EBI business unit’s revenue, exceeded customer satisfaction, and global expansions by providing 99.99 services by implementing ITIL.

-Managed $2M dollar budget under the office of Dell’s CIO office, company benefited by solving long-term EBI issues, exceeded customer satisfactions for Dell’s OEM partners such as Microsoft, Camstar, Cirrus Logic, Walmart etc.

GLOBAL PROGRAM MANAGER - PORTFOLIO GOVERNANCE

COMPANY: Dell Inc., Austin, Texas, USA, LOCATIONS: Austin, Texas, USA

PROJECT(S): Dell-ABI’s IT Infrastructure, Middleware, Networking & E-Commerce Project Portfolio

-Reporting to Dell’s Executive Director at Dell’s Headquarters in the USA, responsible for P&L management; managed 28-32 resources including, Program Managers, Project Managers, Architects, Business Analyst, Engineers & Testers

-Accountable for IT roadmap, ABI-DI department budgeting, cost management, global delivery operations, developed release plans, schedule, moratorium, implementation plans, back-out plans, coordinate & IT operations

-Managing end-to-end Risk & Compliance posture - Systems scoping, Process review, Control requirements analysis, existing controls and gaps identification, control implementation plans and monitoring & managing external audits

-TECHNOLOGIES: ATG Commerce, SCG, GXS-B2B, Oracle Golden Gate, MQ, Data Power, Composite, SOA, Tumbleweed, Dell Boomi, SDFC, EDI, XML, ITIL & BMC Remedy ITSM Suite

-KEY ACCOLADES: Managed Dell ABI’s department’s portfolio under the Office of CIO, the company benefited for a multi-year flagship of Product-as-a-Service grossed 15M portfolio budget and reached enterprise customers

-Successfully implemented 50+ Dell’s Middleware and B2B E-Commerce (CRM, Sales & Marketing domain) projects and end-to-end solutions with enterprise clients within the budget, on time & exceeded performance benchmark.

-Solved Dell’s long-term engagement issues, improved customer satisfaction by reducing turnaround time, improved Dell’s data center operations, platform availability and provided IT infrastructure as bundled services to the clients

APPLICATION DEVELOPMENT MANAGER

COMPANY: Dell Perot Systems, USA LOCATIONS: California (USA), Guadalajara (Mexico) & Bangalore (India)

PROJECT(S): Dell-Services Client Transition Engagement. (Apria Healthcare, California, USA)

-Involved in pre-sales, technical solution architecture, proposals and due-diligence. Kick started transition phases and took ownership of more than 50+ applications in legacy(AS/400, RPG IV,RPG ILE,DB2/SQL, iSeries, Cobol) BI/DWH, client-server & web for ADM & Support service

-Managed 24+ global resources, visa processing, country enablement, generated metrics & KPIs to client management

-KEY ACCOLADES: Successfully set-up Dell’s ADM & Testing practice center in Guadalajara, Mexico single-handedly and company benefited for moving near-shore accounts in Mexico

-Achieved 100% on-time completion of due-diligence, transition & steady phases and maintained low budget variance

-Apria Client benefited for expanding Global Delivery Operations in Mexico and reduced turn-around time

-Exceeded client’s business goals by implementing, technology advancement & client satisfaction through Dell’s NPS

IT PROJECT MANAGER – GRC CONSULTANT

COMPANY: Dell Perot Systems, London, UK, LOCATION(S): London (UK) & Bangalore (India):

PROJECT(S): Dell-Services Client Engagement. (London Borough of NewHam, UK)

-Analyzed, tested and certified LBN applications, restructured ICT department, implemented GRC & best practices and improved LBN applications to meet future compliance requirements. Led and managed client & project teams

-KEY ACCOLADES: Solved client's critical legal and compliance requirements; prepared compliance report and it helped LBN to continue to receive the funding from UK Govt and to support Child Care Projects

-Generated additional £50,000 by transitioned LBN’s projects to off-shore and extended service delivery

-Received “Highest Customer Satisfaction Rating” ( 7.0 / 7.0) from the LBN ( London Borough of New Ham) client

MANAGER (ENGINEERING & SUPPORT)

COMPANY: Dell Perot Systems, LOCATIONS: Bangalore (India)

PRODUCTS: (NationalCar.com, Alamo.com, NationalCarKiosk.com and AlamoKiosk.com) Car Rental & Fleet products

-Responsible for managing Client’s (Vanguard) fleet & transportation related engineering & support teams

-Developed & implemented NationalCars.com, Alamo.com, NationalCarKiosk.com and AlamoKiosk.com products.

-Handled L3 & L4 teams for service support operations, supervised daily build release, shakeouts on production environments and change requests.

-Pro-actively solved many operations related issues by implementing BPM, quality standards &increased first-time incident resolution rate by 25% in monitor & response team while keeping average time to restore service below SLA

-TECHNOLOGIES: Java, JDBC, Struts framework, Unix, Linux, IBM WebSphere, MQ, MS Project & PeopleSoft

EARLY CAREER: 1998 - 2008

-COMPANY: Dell Perot Systems, India: Application Development Management – Delivery Manager, QA Manager & Solution Architect ( 2005 – 2008)

-COMPANY: HCL Perot Systems, India: Project Manager, QA Manager & Solution Architect, Business Analyst ( 2003-2005)

-COMPANY: Intelligent Systems India Ltd, India: Engineering Manager, Project Manager, Consultant, Architect & Programmer ( 1998 – 2003)

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