Customer Service Representative

Robert Guillaume

**** **** **** ******, ********, N.Y. 11229 • Phone 718-***-****

Email: *****************@*****.***

SUMMARY OF QUALIFICATIONS:

Over 5 years of experience geared towards customer service while exhibiting exceptional communication and interpersonal skills.

RELEVANT WORK EXPERIENCE:

NYU Langone Medical Center, New York, N.Y. 02/04/2016-10/9/2017

Housekeeper

●Clean and disinfect patient room and bed, when discharged from hospital

●High dust, dust mop and mop floor corridors, nursing stations and soil utility rooms

●Pull trash from patient rooms and wipe frequently touch surfaces.

Web MD, New York, N.Y. 06/2015-10/2015

Filer

● Go through company archive boxes to determine the contents inside.

● Enter my findings onto a spreadsheet.

● Label and number each box

ABM, New York, N.Y. 12/2014-05/2015

Perimeter Porter

●Performed frequent rounds daily outside the building to ensure that the sidewalk, ledges, loading dock, lobby and stairway are free of debris.

Canon Business Solution, Saatchi & Saatchi, New York, N.Y. 10/2011-03/2014

Customer Service Representative/Shipping and Receiving Clerk

●Operate data processing equipment in conjunction with mail ledgers such as UPS

and FedEx’s personal and business solutions departments.

●Inspect all incoming shipments to ensure required specifications are met.

●Worked on various special project to reinforce quality improvement.

Pitney Bowes, Schulte Roth & Zabel LLP, New York, N.Y. 09/2008-01/2011

Customer Service Representative/Shipping and Receiving Clerk

●Conducted inspections during deliveries of incoming and outgoing shipments

to ensure that standards are met.

●Maintained inventory controls through the use of established systems.

●Served as a liaison between all mail ledgers Lawyer, Paralegals, and Secretaries.

OTHER WORK EXPERIENCE

Execu-Search, Mizuho Bank, New York, N.Y. 01/2011-10/2011

Research Specialist

●Researched archived records using data from the Department of Justice.

●Maintained files on department records, forms and correspondence sent, and received.

●Obtained and protected vital and confidential documentation from main bank vault.

Gotham Personnel, Broadridge, Edgewood, N.Y. 03/2007- 09/2008

Quality Control Representative

●Kept successful track, record and verification on all job orders, in reference to the portfolio books.

●Liaison between all the various departments, within the organization.

MES Solutions, Hauppauge, N.Y. 06/2006- 03/2007

Customer Service Representative

●Served as a liaison between insurance companies, doctors and patients in regards to billing and scheduling.

●Prepared informative letters to be sent to patients and insurance companies pertaining claims.

EDUCATION:

August Martin HS, Jamaica, NY

High School Diploma

ADDITIONAL SKILLS:

Proficient in Microsoft Office Suite, Microsoft Outlook, Internet/Web searching, Social Media.

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