Customer Service Human Resources

SIHAM CHATIBI

Address: *** *** ***** ****, *******

Telephone: 647-***-****, Email: *****.******@*****.***

Objective:

●To pursue and excel in a full-time job by using my background in finance and economics.

Profile:

●A business and economics graduate of York University, Glendon Campus, in Toronto, Canada.

●Fully bilingual in both English and French.

●Extensive work and volunteering experience in various companies.

●Highly disciplined, team builder, strategic planner, and efficient time manager with leadership skills.

Work Experience:

French tutor in salon francophone of Glendon Campus

September 2016- August 2017

●Customer service representative at Simpro Solutions Canada

●October 2015 -May 2016

●Provide excellent customer service to all customers in a friendly manner.

●Respondto inquiries, and resolving problems or discrepancies in client accounts

●Inform customers about banking products and services available to meet their needs

●Inform clients about competitions organized by the company

●Junior Administrative assistant

●August 2014-August 2015

●Answer general phone inquiries using a professional and courteous manner

●Direct phone inquires to the appropriate staff members

●Reply to general information requests with the accurate information

●Provide secretarial and administrative support to management and another staff

●Make travel, meeting and other arrangements for staff

●Coordinate the maintenance of office equipment

●Prepare and send outgoing faxes, mail, and courier parcels

●Human resources/ Recruiter at Swiss Port Maroc Inc, Casablanca, Morocco

●July 2013 – June 2014 (1year)

●Create job descriptions.

●Screen candidates resumes and job applications

●Build networks to find qualified candidates and create a pool of potential candidates.

●Source and recruit candidates by using databases, and professional websites

●Conducting interviews and candidates assessment.

●Diligently learned the entire recruitment system in the Human Resource (HR) section of the company.

●Conducted various surveys and created a sophisticated analysis of the company’s recruitment methods.

●Implemented the recruitment process effectively by organizing the recruitment process and integration of new employees.

●Developed a realistic and useful training plan for new employees that enabled them to achieve their full potential while working for the company.

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●Customer Service Agent at CHAABI BANK Casablanca, Morocco

●January 2013 – May 2013

●Provided excellent customer service to all customers in a friendly manner.

●Responded effectively to all customer inquiries regarding products and services.

●Proactively solved any customer complaint regarding the company.

●Displayed patience, leadership skills, and utmost respect while helping customers.

●Private French Tutor

●Taught French to various students in an enjoyable and proactive learning environment.

●Students successfully learned French due to the innovative and thoughtful methods of teaching.

●Displayed strong leadership skills by successfully teaching French in an engaging and interactive manner.

Voluntering Experience:

●ENCG Forum Member, Casablanca, Morocco

●May 2015 – August 2015 (4 months)

●Organized and participated in various forums via ENCG that focused on enterprises, entrepreneurship, effective communication skills, and networking.

●Attended all forums in a punctual manner.

●Displayed strong leadership skills by addressing the forum on various topics and discussions.

●Developed strong networking skills by critically engaging with fellow forum members.

●AIESEC Member, Casablanca, Morocco

●May 2011 – May 2013 (2 years)

●Developed and connected with the next generation of young leaders.

●Participated in discussions and debates with young leaders to find solutions to global problems.

●Helped organized a youth-run forum in a timely fashion.

●Successfully met the aims of AIESEC, which is a non-governmental not-for-profit organization.

University Education:

●Bachelor of Business and Economics, York University

September 2015 – June 2017 (2 years)

●Took part in various extra-curricular activities, taught French as a second-language to fellow students, and held leadership positions while maintaining a respectable GPA in university.

●Bachelor of Human Resources Management, National School of Business and Management, Casablanca

September 2011 – April 2015 (4 years)

●Took part in various extra-curricular activities, performed internships, and prospered in an international environment with students from different backgrounds.

Languages:

●French: Fluent

●English: Fluent

●Arabic: Fluent

Outstanding Accomplishments:

●Effectively performed a variety of administrative work in degree-related occupations.

●Performed strongly as an intern at an international company.

●Received various awards recognizing my ability to work effectively.

●Held various leadership roles while volunteering and working at different organizations.

●Maintained a high GPA throughout high school and university.

Important Skills:

●Fluent in English, French, and Arabic.

●Able to work in highly stressful situations while maintaining efficiency.

●Highly motivated and very social.

●Strong leadership skills with the ability to work effectively as a team player.

●Skilled at using Microsoft Excel, Word, and PowerPoint due to a background in Business and Economics.

Contact this candidate