Francisco R. Savinon

Phone: 919-***-****

ac2psp@r.postjobfree.com

Technical Support Specialist/Account Manager

Experience Summary

• 6-8 years of experience as a Tier 1/Tier 2 desktop-phone support analyst.

• 10+ years offering support for windows products to clients which includes operating systems

(Windows 7, Windows 10, Windows Vista, Windows 8 and Windows 10-os, etc.). 3+ years of supporting MacOSx on all products such as iPad, and iPhone.

• 8 years of experience working in a client facing role, making sure that clients are happy and their needs are taken care of.

• 8+ years of experience in software sales specifically cross selling

• Consulting clients and building rapport to make sure they are using their platform to get the best possible results at all times with an emphasis towards maximizing revenue.

• Extensive knowledge of MacOSx and Windows operating systems.

• 5 years of experience with using remote control desktop tools.

• Created presentations to potential new clients with a close out rate of 82%.

• Proficiency in MS Office 2010, Linux, XML, HTML, CSS, and Javascript. BILINGUAL, SPEAKS FLUENT SPANISH

Skills

• Diplomatic, expeditious problem-solver and negotiator

• Strong leadership, time management and organizational skills

• Ability to prioritize multiple projects and tasks

• Excellent organizational, written and verbal communication skills

• Critical thinker and team player

• Ability to deescalate issues regarding clients as needed and making sure they remain calm while trusting I am doing everything I can to take sure of this on their behalf asap.

• Ability to professionally present in front of executive management staff

• High attention to detail

Education History

Wakefield High School

Raleigh, NC

High School

Diploma

Employment History

Senior Client Service/ Tech Support Specialist

Etix

10/2006 - 02/2017

Employment Type: Full Time

• Searching through archive databases to find patterns that can possibly prevent potential issues.

• Updating clients and making sure their needs our being met.

• Managed over 600 accounts in my 10+ as a tech support account manager, my client retention rate was never below 93%.

• Weekly updates to management regarding bugs and what is currently being worked on to correct them.

• Cross selling to clients who may not be using the most suitable application for their needs. Educating them as to what other solutions etix may offer most suitable for them and what they are trying to accomplish.

• Maintain a inventory database with records of all Etix equipment sold.

• Finding resolutions for clients experiencing technical difficulties using etix software, hardware, printers, as well as networks. Once the issue is identified, correct the issues on site or remotely.

References

Matthew Price, VP of Client Services - Etix

919-***-****

Supervisor reference, known for 10 years.

ac2psp@r.postjobfree.com

Lindsey Jensen, Box Office Manager - City of Sioux City 712-***-****

Former Account Managed, known for 3 years.

Elisabeth Warren, Insurance Agent - Insurance Pros 919-***-****

Personal reference, known for 3 years.

ac2psp@r.postjobfree.com

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