Manager Account
Resume:
Francisco R. Savinon
Phone: 919-***-****
*******.*@*****.***
Technical Support Specialist/Account Manager
Experience Summary
• 6-8 years of experience as a Tier 1/Tier 2 desktop-phone support analyst.
• 10+ years offering support for windows products to clients which includes operating systems
(Windows 7, Windows 10, Windows Vista, Windows 8 and Windows 10-os, etc.). 3+ years of supporting MacOSx on all products such as iPad, and iPhone.
• 8 years of experience working in a client facing role, making sure that clients are happy and their needs are taken care of.
• 8+ years of experience in software sales specifically cross selling
• Consulting clients and building rapport to make sure they are using their platform to get the best possible results at all times with an emphasis towards maximizing revenue.
• Extensive knowledge of MacOSx and Windows operating systems.
• 5 years of experience with using remote control desktop tools.
• Created presentations to potential new clients with a close out rate of 82%.
• Proficiency in MS Office 2010, Linux, XML, HTML, CSS, and Javascript. BILINGUAL, SPEAKS FLUENT SPANISH
Skills
• Diplomatic, expeditious problem-solver and negotiator
• Strong leadership, time management and organizational skills
• Ability to prioritize multiple projects and tasks
• Excellent organizational, written and verbal communication skills
• Critical thinker and team player
• Ability to deescalate issues regarding clients as needed and making sure they remain calm while trusting I am doing everything I can to take sure of this on their behalf asap.
• Ability to professionally present in front of executive management staff
• High attention to detail
Education History
Wakefield High School
Raleigh, NC
High School
Diploma
Employment History
Senior Client Service/ Tech Support Specialist
Etix
10/2006 - 02/2017
Employment Type: Full Time
• Searching through archive databases to find patterns that can possibly prevent potential issues.
• Updating clients and making sure their needs our being met.
• Managed over 600 accounts in my 10+ as a tech support account manager, my client retention rate was never below 93%.
• Weekly updates to management regarding bugs and what is currently being worked on to correct them.
• Cross selling to clients who may not be using the most suitable application for their needs. Educating them as to what other solutions etix may offer most suitable for them and what they are trying to accomplish.
• Maintain a inventory database with records of all Etix equipment sold.
• Finding resolutions for clients experiencing technical difficulties using etix software, hardware, printers, as well as networks. Once the issue is identified, correct the issues on site or remotely.
References
Matthew Price, VP of Client Services - Etix
Supervisor reference, known for 10 years.
****.*****@****.***
Lindsey Jensen, Box Office Manager - City of Sioux City 712-***-****
Former Account Managed, known for 3 years.
Elisabeth Warren, Insurance Agent - Insurance Pros 919-***-****
Personal reference, known for 3 years.
**********@*****.***
Contact this candidate