Management Customer

JILL C. YOUNG

Business Development Construction Management

408-***-**** *********@*******.***

San Jose, CA 95124 www.linkedin.com/in/jillyoung31 Sociable, witty and positive business development professional who quickly establishes rapport with customers. Strong communication skills and the ability to develop a commonality with clients and coworkers, instantly putting them at ease. Ability to cooperatively work with all kinds of people. Innovative and strategic, with a strong talent to identify needs, generate options, solve problems and stay three steps ahead of issues. Adaptable and flexible by nature, people’s demands and unexpected situations are handled with ease and a calming presence. Outstanding closing skills and capacity to create life-long relationships. Expertise

Business Development: Customer Management: Operations Management:

Exceptional Closer Key Relationship Building Project Management

Lead Generation

Persuasive Negotiator

Presentation Skills

Proposals

Needs Analysis

Problem Solving

Estimating

Budgeting & Cost Control

Procurement & Logistics

Professional Experience

JC YOUNG CONSTRUCTION, INC. – San Jose, CA (2009 to Current) CEO / General Manager

Founded and built a residential general contracting company from the ground up. Generated leads and built a customer base that provides a continual source of referrals. Analyzed customer needs, estimated project costs, submitted proposals, and closed over 90% of customer business. Sourced and developed relationships with subcontractors and vendors to carry out customer remodeling projects. Managed the day to day operations of the business, and ensured delivery of services was on time, with exceptional quality. Impact: Generated sales and nurtured customer relationships to build a $1M small business organization. Named Top 25 LGBT businesses in the Silicon Valley and Top 50 LGBT businesses in San Francisco.

Managed over 300 full house, bathroom and kitchen remodels and additions, ensuring all subcontractors and materials were scheduled, coordinated, and finished to customer satisfaction.

Increased billings 30% year over year from 2009 though by developing lasting and positive relationships with customers and lead generating organizations.

Sourced, educated and managed over 400 subcontractors and vendors to ensure customer projects were high quality, timely and within budget.

Oversee and resolved all Issues during project construction and commissioning phase.

Facilitate processing of all necessary construction documents, including RFIs, RFQs, RFPs, building permits, architectural plans, change order requests and customer invoices. GET IT HANDLED – San Jose, CA (2006 - 2009)

Owner and General Manager

After investing 25 years selling in the automotive parts industry, ventured out to start Get it Handled, a small handyman service company. Established customer relationships with homeowners and retail store owners to handle maintenance, facility work, and home repairs and installations. With expert knowledge and prior experience in carpentry, built a loyal client base that eventually asked for help with bigger projects. Get It Handled was the precursor and genesis for JC Young Construction.

Impact: Simplified life and created a hands-on small business that generated 200K in annual sales.

Met with retail store owners, and handled proposal requests for building maintenance and facilities work.

Built relationships with home owners to handle all their small home repairs and installations.

Marketing and advertising to create ongoing residential and commercial customer leads. JILL C. YOUNG

Business Development Construction Management Page 2

Developed trust with proven expertise and workmanship, securing business for bigger and more complex projects.

Managed day to day operations, including customer proposals, invoicing, purchase of materials and other business management functions.

Education & Credentials

Class B General Contractor License – California State Contractor’s Board, 2009 Turner School of Construction Management – Certificate of Completion, 2015 Construction Management – San Jose State University, 2000 Organizational Behavior – University of San Francisco, 1988 Business and Marketing – San Jose City College, 1983 Technology Skills: MS Office (Word, Outlook, Excel, and PowerPoint), QuickBooks, Social Media Platforms, Project Management Software, CRM, Task Management Software References available on request.

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