Customer Service, Management, Clerical. Administrative
Resume:
Jennifer L. Johnson
********.***********@*****.***
Objective
To obtain a position with a company of high stature, values, integrity, and will benefit from my work experience, ethics, and knowledge.
Summary of Qualifications
Exceptional customer service, organized, detailed oriented, analytical, committed, strong written and verbal communication skills, interpersonal skills, strong team player, and a problem solver.
Hard worker, dependable, punctual, willing to go above and beyond, fast learner, and always willing to learn new things.
Highly experienced with computers, all Microsoft Office programs, and various office equipment.
Experience
A Time Forgotten Genealogy Merritt Island, FL 2015 – Current
Owner
Built strong customer relations with clients through a positive and sincere attitude.
Maintained all business records from financial records to client research documents.
Researched family histories for clients through various outlets and allowed clients to learn more about their family history through documentation such as: birth records, land records, census records, etc.
Health First Inc. Rockledge, FL 2008 - 2013
Revenue Cycle Specialist II,
Responsible for processing, posting, and tracking 600 to 700 payroll deductions for patient accounts and provide customer service to associates.
Ability to work independently and in a team environment.
Re-designed forms & Excel spreadsheets to streamline processes which improved accuracy and efficiency.
Assisted in many projects for upper management which required multi-tasking at different levels.
Process the daily deposits of 4 hospitals and 2 specialty clinics, through rectifying, balancing, and auditing the postings of four cashiers.
Dillard's Merritt Island, FL 2007 - 2008
Cashier
Responsible for rectifying, balancing, and auditing registers and vault; bank deposits and internal auditing; computer data input.
Customer Service
Responsible for the telephone switchboard, shipments, MIDDS (merchandise ordering), maintaining department displays, and gift wrap.
Developed strong customer relations through solving various problems, always with a positive attitude.
Providing exceptional customer service while multi-tasking at all levels in a fast paced environment.
Freedom 7 Cocoa Beach, FL 2001 - 2007
School of International Studies
Volunteer
Responsible for managing the successful Spanish Department Fundraiser.
Created spreadsheets, maintained records of all donations, and used Word to assemble exams for K-6th.
Managed special events for classrooms by working within budget, making purchasing decisions, and scheduling up to 120 parents.
Education
Keiser University Melbourne, FL Graduated: Nov 2014
Bachelor of Arts in Management GPA 3.80
Associate of Arts in Business Administration, Graduated: Mar 2013
GPA 3.88
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