Customer Service Manager
Resume:
Deonna Sheppard
Windsor, Ct ***95
tel:860-***-****
email: ***************@*****.***
Objective:To work for a company that allows me to grow and enhance my skills within the company.
Skills:* Resident Advisory Board member
*Microsoft Word, Excel, Power Point, Lib Tax
* Communication Skills
* Community Renewal Team/Policy Board Member
Experience:
October 2011- Present Liberty Tax Service Hartford, Ct
office manager/ tax instructor/ office supervisor
*Book Keeping- Keeping number and logs updated.
* Teaching Tax Rules- Taught new tax prepares tax rules and laws
* Schedule Making- Constructing work schedule for employees
* Customer Service- Preparing taxes for customer and refunds.
May 2007- March 2008Community Solutions Inc Windsor, Ct
Human Service Worker
*Movement Board update- Keeping track of intakes/discharges in the facility.
*Record logging- Keeping track of clients whereabouts in the community.
*Facility Checks- Performing house checks and facility searches for contraband.
*Meetings- Conducted house meeting between staff and clients.
March 2002- February 2006 West Hartford Board of Ed. West Hartford, Ct
Special needs paraprofessional/bus monitor/ drill team coach
*Teaching Life Skills- teaching children with special needs how to use utensils, and etc.
* Community interaction- taken the children to community functions.
* Bus monitoring- riding the school bus with students to insure safety.
* Coaching- Coaching/Teaching students steps drills.
Education:
1996-2000 Hartford Public High School Hartford, Ct – Diploma
2007-2007 Capitol Region Education Center Hartford, Ct- Certification(direct care)
2011-2012 Liberty Tax Service Course Hartford, Ct- Certification/Licensed (taxes)
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Forwarded message
From: lanae sheppard <***************@*****.***>
To: *********@****************.***
Cc:
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Date: Tue, 23 May 2017 14:07:10 -0400
Subject: Deonna Sheppard resume
Deonna Sheppard
74 Tunxis St
Windsor, Ct 06095
tel:860-***-****
email: ***************@*****.***
Objective:To work for a company that allows me to grow and enhance my skills within the company.
Skills:* Resident Advisory Board member
*Microsoft Word, Excel, Power Point, Lib Tax
* Communication Skills
* Community Renewal Team/Policy Board Member
Experience:
October 2011- Present Liberty Tax Service Hartford, Ct
office manager/ tax instructor/ office supervisor
*Book Keeping- Keeping number and logs updated.
* Teaching Tax Rules- Taught new tax prepares tax rules and laws
* Schedule Making- Constructing work schedule for employees
* Customer Service- Preparing taxes for customer and refunds.
May 2007- March 2008Community Solutions Inc Windsor, Ct
Human Service Worker
*Movement Board update- Keeping track of intakes/discharges in the facility.
*Record logging- Keeping track of clients whereabouts in the community.
*Facility Checks- Performing house checks and facility searches for contraband.
*Meetings- Conducted house meeting between staff and clients.
March 2002- February 2006 West Hartford Board of Ed. West Hartford, Ct
Special needs paraprofessiona Message truncated
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