Engineering Customer Service
Resume:
Hubert A. Noguera
San Mateo, CA 94403
415-***-****, ******@*****.***
Summary
I have many years of experience in management, financial analysis, manufacturing engineering, technical support, and new product introductions in the fields of Semi-Conductor, Analytical equipment, Medical Devices. I have demonstrated the ability to work well with groups of people while still being able to think independently and creatively.
Accomplishment
Slashed administration cost by negotiation pricing and fees, while ensuring the continuation of and enhancements of services.
Conducted financial analyses to reduce costs in equipment installation and warranty repairs by 5%. Also, I contributed in the reduction of manufacturing costs of about 2.5M per year for Varian.
Skills
Product Support / Customer Interface
Supervisor/Manager
Analytical and problem-solving
skills
Technical Documentation Writting
Electron Beam Systems
High-Vacuum Systems
Sales Representative
Feasibility testing
SAP
Product redesign
Process mapping
Vibration Analysis
Integration Skills
Installation & Installation
ECO’s review
CAPA
Foreign Languages
Experience
R.W.STEARNS, INC.
San Francisco, CA 12/2009-Present
Manager
Manage company’s business operation, approval of budgets, payroll, cost control, financial analysis, business planning.
Manage month-end close processes, including preparing and reviewing journal entries and account reconciliations.
Technology consultant to maintain and develop new business opportunities within many sectors.
VARIAN MEDICAL SYSTEMS
Palo Alto, CA 11/2005-11/2009
Product Support Engineer
Manage interdepartmental communication with Manufacturing, Marketing, and Field Support to funnel appropriate inputs and deliverables to appropriate cost reduction.
Hubert Noguera 415-***-****, ******@*****.***) Resume – Page 2
Identified waste within Spare Parts Kits and Tools, shipped and reconfigured drawing structures without impacting customer satisfaction, and achieving cost reduction.
Managed product engineering support and improvement activities to ensure proper documentation is prepared. Helped prepare and review of ECO’s and ECN’s; updated BOM’s
Act as technical liaison between factory and field personnel:
Performed process mapping, Pareto analysis, and corrective and preventative actions as related to product installation, and reduced warranty costs.
Provided technical assistance to engineer design team and manufacturing for customer service field personnel to maintain optimal performance of equipment.
Structured problem analysis documentation, email support, phone support, that provided a basis of installation and service documentation.
VARIAN VACUUM TECHNOLOGIES
Palo Alto, CA 10/2001-9/2005
Application Engineer - Manufacturing & R&D
Participated in and conducted product development phase review meetings with Engineering and Manufacturing.
Interfaced with Customers’ engineering teams to assess emerging needs, identify any performance problems, and provide possible solutions in collaboration with our Engineering group. Assisted with interpretation of customer documentation and drawings.
Collaborated with Sales and Marketing to provide pre- and post-sales product support to customers domestically and internationally that generated repeat and referral new business.
Conducted vibration analysis and helped in the development of products for vibration sensitive systems including Metrology and Inspection SEM tools.
Assisted with interpretation of customer documentation and drawings. For example, redesigned analytical systems to improve vacuum-performance.
KLA-TENCOR
San Jose, CA 5/97-10/2001
Product Support Supervisor & Engineering Technicians Lead – Manufacturing & R&D
Supervised engineering technicians and maintain the Engineering Lab.
Assigned, delegated and assisted in the completion of engineering tasks or projects. Performed testing and product maintenance in the R&D lab for New Product Introduction (NPI), installation, and procedures.
Supported the improvement of current products and provided first-level support for manufacturing, and field-support at customers’ sites with system performance issues.
Helped prepare and review of ECO’s and ECN’s; updated BOM’s
Education / Relevant Training
University of California at Berkeley - B.S. Chemical Engineering; Minor: Chemistry
License: Engineering-In-Training (E.I.T.) No XE094156; Training in Radiation. Training on FDA requirements for QSR (Quality System Requirements).
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