Customer Service Health Insurance
Resume:
Maurice L. Greene, Sr.
***************@*******.***
EXPERIENCE
Bruce E. Brooks & Associates Consulting Engineers, Philadelphia, PA Office Manager/Marketing Coordinator 2005 – September 2017
Develop project posters, proposal preparation, prepare electronic promotional mailers, fliers, and other packages to market the firm to prospective clients.
Produce and provide monthly reports showing the firm’s current financial marketability and potential profitability.
Perform various Information Technology tasks including: network support, software installation and level one support, network back-up and file retrieve, user additions and deletions along with security customized allowances.
Design and maintain firm’s webpage (www.brucebrooks.com).
Maintain and issue Policy Manual.
Maintain and issue Office Reference Manual.
Process, track, and distribute submittals and RFI’s to the engineers for various projects.
Various other duties including: Engineering specification formatting and editing, ordering office supplies, negotiated new printers and plotters lease agreements with current and prospective printer vendors (Ricoh, Canon, KDI), oversaw the maintenance and cleaning of the 3 story building to ensure the janitorial vendor duties were properly executed. Jacobs Engineering Group, Conshohocken, PA
Project Secretary, 2003 - 2005
Preparation of PowerPoint Presentations for current core clients for additional future projects. Which included: Organization Charts, Man-hour Graphs (developed in Excel), and Cost Analysis Reports
(PDF)
Processed invoice payments for catering vendors.
Completed correspondences to Jacob’s staff, client, and vendors.
Complete and submitted expense reports for project staff.
Booked all required travel and lodging arrangements for both Jacob’s and client’s staff.
Scheduled all required meetings including management, discipline squad check, and client coordination.
Jacobs Engineering Group, Conshohocken, PA
Legal Assistant, 2001 - 2003
Prepared matter briefs to Lead Counsel (litigation, contract, & labor disputes).
Maintained all current and new matters via the eCounsel system.
Completed status reports weekly, monthly & quarterly.
Invoice payments to outside counsel.
Correspondences to Jacobs' staff, law firms, court clerks, etc.
Complete and file affidavits for verification of employee records. Genuardi's Family Markets, Norristown, PA
Senior Secretary (Engineering and Construction), 1999 - 2001
Received and process project invoices, copy and sent to Account Payable for check issuance.
Answer all vendor questions regarding payment on past due invoices.
Provide communication between Project Managers and contractors and staff via the Nextel two-way radio.
Maintained document change requests, field change notices, and other related documents critical to the completion schedule of the projects.
Answer and transfer all incoming department calls. Genuardi's Family Markets, Norristown, PA (cont.)
Senior Secretary (Engineering and Construction), 1999 - 2001
Correspond with vendors on purchase orders for new items to be ordered.
Provided budget analysis for current and completed projects; and prepared cost reports for upcoming projects based on previous projects.
Medical Care Management Systems, Inc., King of Prussia, PA Reinsurance Analyst (Health Insurance Underwriter), 1996 - 1998
Prepared prospective clients for their underwriting quotation process for self-funded health insurance coverage.
Customized and revised health benefit plan designs to client specifications.
Negotiated health premium rates with reinsurance underwriters to obtain the best possible quote.
Created monthly aggregate reports (stop-loss level) reports and detailed reporting packages for clients cost analysis.
Submit proposals for account closing meetings.
Provided customer service for health insurance brokers and benefits coordinator for current clients. Mercy Health Plan (Presently Keystone Mercy Health Plan), Philadelphia, PA Technical Support Specialist, 1992 - 1995
Conducted rate negotiations with physicians performing procedures on Medicaid patients.
Input newly credentialed physicians into a database and updated information on existing physicians.
Monthly editing of the Mercy Health Plan Provider Directory.
Interacted daily with the Marketing Department providing information on highly requested doctors in the network's region.
Provided administrative assistant support for the Professional Services Department which included filing and mass mailings to physicians.
Maintained premium supplies for the Professional Services Department & Physicians Recruitment Department.
Distributed the Mercy Health Plan's Provider Directory throughout the company on a monthly basis. EDUCATION
Community College of Philadelphia, Philadelphia, PA Certificate, Paralegal Studies, 2005
GPA: 3.6. Paralegal Studies
Courses currently completed:
Intro to Paralegal Studies, Legal Research and Writing I, Civil Litigation I, Bankruptcy Lincoln University Office Skills Training Program, Philadelphia, PA Certificate, 1992
GPA: 3.8. General Office Skills Training Program:
Typing, WordPerfect, Lotus R3, Data Entry, Business English Lankenau Motivational High School, Philadelphia, PA H.S. Diploma, 1989
GPA: 3.0. College Preparatory Courses
SOFTWARE
Word, Excel, PowerPoint, Access, MS Project (limited), Adobe Acrobat Full Version, Dreamweaver
(Web Designing Software); Adobe Photoshop
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