EXECUTIVE SUMMARY

Experienced Project/Program leader spanning multiple industries. With a proven record of success in leading projects, process design and Project/Program Offices, I specialize in strategic project / program delivery leadership within infrastructure & operations, vendor management, application development, internal change processing, and business management. I function as a catalyst with fellow executives providing transformative change solutions that reduce costs and complexity.

PROFESSIONAL EXPERIENCE

WORD & BROWN COMPANIES – Orange, Ca

Title: Senior Project Manager – IT Operations June 2014 – January 2017

Project Portfolio Manager for California Choice division to balance sequence of business and IT strategic projects with available resources.

Lead various application delivery and business process design projects including one major web site development project called Automated Choice Profiler (ACP). This vendor built website integrated with Cal Choice backend systems to provides on line ‘shop and compare’ of health plans from all carriers offered by Cal Choice. This was delivered on time and under budget. Collaborated with sales and marketing to advertise this to end users.

Successfully implemented the on boarding of National Health Insurance Corp (NHIC) on to Word & Browns web based carrier plan quoting environment for insurance brokers called Quotit.

Delivered Agile projects for the Word and Brown General Agency division including a mobile web application for field sales representatives to enter customer visit information on mobile devices for inside sales follow ups.

PACIFIC LIFE INSURANCE – Aliso Viejo, Ca

Title: Enterprise Program Manager – Sales & Marketing Programs August 2013 – April 2014

Investigated and planned the strategic on-boarding of a new business partner with an external marketing firm that innovates solicitations of term life insurance products to prospective property & casualty clients.

Using AGILE methodology, delivered mobile CRM Apps on iPad devices to Pacific Life Sales Recruiters.

CAPITAL GROUP COMPANIES – Irvine, Ca

Title: AVP - Sr. Program Manager, EPMO September 2010 – August 2013

Completed strategic transformation to plan, design, rollout and report on a new Enterprise Program Management Office to an enterprise wide organization of approximately 2000 IT and business associates, as well as 500 contractors globally.

Developed a centralized portfolio management process across multiple departments resulting in full visibility of the portfolio for the IT executive team. This linked strategy to programs, and programs to projects. The portfolio consisted of 100 active projects valued at $400M annually.

Balanced proper project sequencing with demand for critical skilled resources, 3rd party labor budgets and governance processes for strategic & tactical projects.

Functional owner & sponsor to implement, and continuously improve HP’s Project & Portfolio Management Center (PPMC). This SaaS PMO toolset resulted in $1.2M savings in hardware & support costs.

Generated EPMO strategic roadmaps, annual goals & objectives; reported on progress quarterly to IT Executives.

Program manager to identify vendor spend savings opportunities. Achieved $3.5M in annual savings.

Program manager to deliver a major new infrastructure team operating model.

Title: AVP - Sr. Program Office Manager, Infrastructure October 2007 – September 2010

Reported to the head of Infrastructure & Operations. Provided strategic leadership, development, and direction to the following teams consisting of 4 Sr. Managers & their teams:

Infrastructure & Operations Technology Project Office Team

Accountable for Infrastructure Development / Project Methodology.

Successfully implemented program & portfolio management.

Allocate five PM resources for Infrastructures most complex projects and programs.

IT Facilities Project Office Team

Accountable to the business for planning, allocation of three Project Managers, delivery execution, and close out of IT tasks supporting facilities efforts across Capital Group globally.

Infrastructure & Operations Vendor Management and Audit Compliance Office Team

Developed vendor negotiation strategies toward infrastructure service providers.

The team negotiated impressive deals with vendors such as HP, Oracle, Microsoft, EMC, IBM, AT&T and Verizon which identified cost savings exceeding $45M.

Infrastructure & Operations Business Management Office Team

Aligned IT strategies within Infrastructure & Operations, conducted annual budget planning and monthly assessment of financial reporting. Also conducted and analyzed annual benchmark surveys to create targets for goals.

Conducted the integration between Infrastructure & Operations and Application Service teams for major project initiatives.

Coordinated SAS 70 audits with Deloitte for Infrastructure & Operations globally.

Individual accomplishments include:

Influenced the use of Infrastructure planning standards to be used across other IT teams.

Consolidated two Infrastructure PMOs into one.

Represented Infrastructure & Operations on major initiatives from other application teams.

Managed a complex portfolio of programs and projects for Infrastructure & Operations

Planned and managed annual budgeting process across Infrastructure & Operations.

Managed Infrastructure & Operations contractors for new requisitions and renewals.

Title: Infrastructure IT Sr. Project Manager April 2005 – October 2007

Developed, delivered and continuously improved the Infrastructure Development Methodology for project planning and execution. This included tools, templates, process flows and governance along with training to over 700 end users.

Developed, delivered, and ensured adoption of other standards for Project Managers such as health metrics, business plans, proposals and schedules.

USAA INSURANCE - San Antonio, Tx

Title: Sr. Business Project Manager for Property & Casualty Projects October 2003 – April 2005

Lead all program development activities and Service Level Agreement definition for a $35M multi-year Property Policy Management Program. This strategic legacy replacement program was scoped to develop and implement an e-commerce solution on USAA.com.

Lead a matrix team of 40 USAA associates and 55 on shore and off shore contractors.

THE BOEING Co. – Long Beach, Ca

Advanced ‘Beyond Line-of-Sight’ Programs

Title: Sr. Project Manager of Program Operations April 2003 – September 2003

Reported to the Director of Program Operations, obtained US Secret / COMSEC Security Clearances

Lead the development and maintenance of the program master schedule and all execution plans by conducting WBS decompositions and strategic planning review meetings with product team leads.

Integrated Defense Systems (IDS) - Long Beach, Ca

Title: Engineering Manager of Strategic PMO Planning & Delivery January 2001 – April 2003

Successfully delivered a strategic $3M program to add PMO processes & systems installation with training for 4 additional Boeing Aircraft programs.

Ensured first time quality expectations were met by aligning the ISO compliant manufacturing process requirements and Lean engineering principles with systems development life cycle methodology and CMM level three standards.

My team developed, delivered and supported a $4.5M program to establish a PMO for the C-17 program and built the C-17 Project Integration Tool (PIT). This web based reporting environment integrated data from existing systems for PMO visibility of project health information.

Realized benefits of reduced average major project life cycle from 1,000+ days to less than 400.

Title: Application Development Manager, C-17 January 1997 – January 2001

My team delivered and supported a $21.2M multi-year strategic initiative to develop and implement a global, paperless engineering change processing application called Configuration Management System.

Developed and delivered on-site training to over 8,000 end users and provided tier 2 & 3 help desk support personnel within eight US and international locations.

Achieved project benefits of more than $9.3M per year with the implementation of paperless, concurrent engineering processes and release processes, elimination of batch data processing, and the successful decommission of three costly legacy mainframe systems while consistently meeting SLA performance.

Various leadership positions at Boeing (Heritage McDonnell Douglas Corp) July 1988 – Jan. 1997

EDUCATION

Bachelor of Science; Engineering & Industrial Technology May 1988

California State University, Long Beach - School of Engineering

Project Management Professional (PMP) Certification # 057987 December 2002

Project Management Institute (PMI)

Program Management Mastery (PMM) Certification October 2004

Project Management Leadership Group (PMLG)

Find me on Linkedin at www.linkedin.com/in/mschumann1/

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