QA Analyst
Resume:
Aretha Johnson
Alpharetta, GA 30004
******.*******@*****.*** Home # 770-***-****
Professional Summary
Certified and Accomplished QA Test professional with 10 plus years of IT industry experience encompassing a wide range of skill set, roles and industry verticals.
Expertise in leading and managing complex IT projects with multiple work streams.
Focused and delivered high performance and excellent quality enterprise applications and large projects.
Have a rich experience with Healthcare MMIS, Video Lottery, and Lottery domain.
Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes.
Successfully managed QA teams and implemented quality programs and roadmaps in a multi-vendor delivery models.
Earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Quality Assurance for Client/Server and Web based applications.
Experience with various SDLC such as Agile, Waterfall, and Iterative development life cycle models.
Developed Test plans, Test Scenarios and Test Scripts for Manual as well as Automated testing for various business applications to ensure proper business compliance. Extensive manual backend and functional testing experience.
Experience in Automated testing using tool such as WinRunner.
Extensive experience in Integration testing, System testing, Functional testing, End-to-End testing, Regression testing, GUI testing in different stages of Software Development Life Cycle.
Extensive experience in software development methodologies including both Agile (Scrum) and Waterfall models.
Experienced in Software Development Life Cycle, specialized in Quality Assurance Process and Methodologies in various Windows and web based applications.
Expertise in Test planning (Master and Detailed), Test Case design, preparation of Test Data, Test Tool usage, Test Case execution, Defect management and building test environment.
Experience in testing various Web applications.
Provided leadership for sprint test activities, test case design and review, and sprint requirement management.
Prepared and maintained Test Traceability Matrix to ensure test coverage for requirements.
Utilized test management tools, defect tracking tools and, reporting tools on Clear Quest and Rational Portfolio Manager.
Proficient in working on Windows and UNIX environments.
Experience in developing UNIX Shell Scripts and FTP jobs to transfer data between servers.
Proficient in writing and executing SQL and PL/SQL queries for backend testing
Performed review of Functional Requirements, Technical Specifications, creation of test scenarios, procedures and status reports.
Performed bug reporting and bug-tracking using test management tools such as JIRA and VersionOne.
Proficient in using IBM Blueworks and Doors.
Efficient in delivering tasks, team player with good communication and interpersonal skills.
Can adapt to any newer technology or software at a greater pace. Able to define and fulfill the project’s goals.
Technical Proficiency
Technologies Worked
Java, Asp.net, C#, Mainframes, Dot Net
Test Management Tools
Rational Test Manager, Rational Clear Quest Test Manager, RequisitePro, Blueworks, Doors
Defect / Bug Tracking Tools
Jira, IBM Rational Clear Quest
Config Management Tools
MS SharePoint
Estimation Tools
MS Office, MS Project 2000, and 2007
Database
SQL-SERVER, DB2,Oracle
PROFESSIONAL EXPERIENCE
Project Title
NY MMIS
MT MMIS
ND MMIS
Duration
Feb 2010 – July 2017
Role
Business Analyst/ Subject Matter Expert
Location
Atlanta, GA
Company
Cognizant Technology Solutions
Client
ACS/Xerox/Conduent
PROJECT DESCRIPTION:
The purpose of these projects was to provide the new MMIS system to the states. Enhancements were made to accommodate the states’ requirements that were not met by the base system.
ROLES AND RESPONSIBILITIES:
Gathered requirements from state for system development.
Analyzed and reviewed Test Cases for accuracy and completeness of requirement testing.
Coordinated Test Data Management and requirements gathering.
Mapped data elements from legacy system to database model.
Verified data warehouse information validity using SQL.
Prepared gap analysis.
Coordinated Review and Design sessions with State and Development.
Managed updates to Design documentation.
Held review sessions with QA team for clarification of requirements to test.
Project Title
NH MMIS
AK MMIS
Duration
Jan 2007 – Feb 2010
Role
System Consulting Analyst
Location
Atlanta, GA
Company
Xerox State Healthcare
Client
State Government
PROJECT DESCRIPTION:
The NH project was the primary installation of the new MMIS management system. It served as the baseline for all other installations of the MMIS to subsequent states such as AK.
ROLES AND RESPONSIBILITIES:
Tested states’ Medicaid Systems per business rules.
Created test cases and scripts in Rational tools.
Performed Integration, Functional, and System testing.
Worked with client to support User Acceptance Testing.
Project Title
DE Video Lottery
SD Video Lottery
NM Video Lottery
Duration
Oct 2004 – Jan 2007
Role
Software Quality Control Lead
Location
Alpharetta, GA
Company
Scientific Games
Client
State Government
PROJECT DESCRIPTION:
The purpose of this project was to develop and implement the Video Lottery Central System for multiple states and coordinate with multiple Video Lottery Slot Machine manufacturers to verify that their machines can communicate properly with the Central System.
ROLES AND RESPONSIBILITIES:
Owned QA aspects of Traceability for the program defect management process for the program, ensuring defects were remediated and risks were communicated to the project team.
Discussed with Test Architect to ensure test data provisioning and test environment aligned with the proposed test strategy.
Escalated all the open issues to Test Architect or data management team when needed throughout the testing lifecycle.
Coordinated with Test Architects and developed the overall testing strategy for the program to set the direction and tone for quality delivery.
Involved in training and mentoring the testers, reviewing the test results and resolving any queries on how to review and analyze the requirements that may arise to test.
Involved in providing estimates for writing test cases, executions of test cases, reviews when a functional requirement document is given for that particular release.
Attended and participated in testing meetings.
Identified, analyzed, documented and re-tested incidents.
Created Test Cases and run them manually.
Documented Test Results.
Created and monitored daily incident report.
Monitored status of fixes and communicated estimated completion dates to test management.
Worked with analyst and developers to correct incidents.
Reported all system downtime, slow response and other environmental problems to Development Team.
Weekly Status call with Clients, Tech Lead and project manager to discuss Testing progress, risks and challenges
Monitored and reported on Program level release quality to all the stakeholders
Participated in creating procedures and process for company to achieve CMMI rating.
Understand and apply standards and best practices for SQA and CMMI.
Project Title
DE Video Lottery
Duration
Aug 2001 – Oct 2004
Role
Video Operations Supervisor
Location
Dover, DE
Company
Scientific Games
Client
Delaware State Lottery
PROJECT DESCRIPTION:
The purpose of this project was to maintain the Central System for the Delaware State Lottery for the Video Lottery Operations.
ROLES AND RESPONSIBILITIES:
Trained all new video personnel.
Coordinated and conducted training of existing personnel on new procedures.
Developed new procedures and maintained old procedures and manuals.
Coordinated and performed testing and installation of new host software.
Developed and maintained security guidelines.
Assured all video operations staff was working within the established security guidelines.
Project Title
DE Video Lottery
Duration
Apr 2001 – Aug 2001
Role
Consultant
Location
Wilmington, DE
Company
RHI Consulting Technology Professionals
Client
Scientific Games formally Automated Wagering, Int.
PROJECT DESCRIPTION:
The purpose of this project was to train the Scientific Games personnel to maintain the Central System for the Delaware State Lottery for the Video Lottery Operations.
ROLES AND RESPONSIBILITIES:
Trained Automated Wagering Video personnel on lottery system.
Tested new software for the Delaware State Lottery Video Lottery System.
Project Title
DE Video Lottery
Duration
Jan 1999 – Apr 2001
Role
Database Administrator/Systems Analyst
Location
Dover, DE
Company
Scientific Games formally Automated Wagering, Int.
Client
Delaware State Lottery
PROJECT DESCRIPTION:
The purpose of this project was to maintain the Central System for the Delaware State Lottery for the Video Lottery Operations.
ROLES AND RESPONSIBILITIES:
Maintained the integrity of the Video and Online database.
Developed ad hoc reports and SQL scripting to provide more detailed information to our customer.
Developed new and more efficient procedures for the operations staff.
Supported onsite personnel with problems ranging from system to database issues.
Interacted with other support personnel in order to resolve issues in a timely fashion for crisis situations.
Coordinated and performed all system software modifications, upgrades, and changes including installations and subsequent training of all personnel.
Project Title
DE Video Lottery
Duration
Jan 1997 – Jan 1999
Role
Video Operations Supervisor
Location
Dover, DE
Company
Scientific Games formally Automated Wagering, Int.
Client
Delaware State Lottery
PROJECT DESCRIPTION:
The purpose of this project was to maintain the Central System for the Delaware State Lottery for the Video Lottery Operations.
ROLES AND RESPONSIBILITIES:
Supervised the daily activities of the computer room in regards to video operations.
Coordinated and scheduled chip changes, game changes, and new installs with the State Lottery and gaming machine vendors.
Interfaced with the State Lottery and the database support facility on issues and problems with the video lottery.
Led the video conference meetings and reported weekly on incidents and highlights to the operations manager.
Maintained work schedule, tracked overtime, vacation, and sick days for all video operations staff.
Trained all new personnel.
Coordinated and conducted training of existing personnel on new procedures.
Developed new procedures and maintained old procedures and manuals.
Coordinated and performed testing installation of new host software.
Developed and maintained security guidelines.
Assured all video operations staff was working within the established security guidelines.
Project Title
DE Video Lottery
Duration
Jan 1996 – Jan 1997
Role
Video Software Specialist
Location
Dover, DE
Company
Scientific Games formally Automated Wagering, Int.
Client
Delaware State Lottery
PROJECT DESCRIPTION:
The purpose of this project was to maintain the Central System for the Delaware State Lottery for the Video Lottery Operations.
ROLES AND RESPONSIBILITIES:
Worked in a leadership position coordinating and maintaining the database for the Delaware State Lottery’s video lottery slot machines.
Ran the billing cycle to generate the EFT (electronic fund transfer) for the three racetracks/casinos in Delaware.
Reconciled the problems with the slot gaming machines’ financial information when the gaming machine lost communication with the host system.
Troubleshot communication problems with the gaming machines and resolved problems with the database and its processes.
Updated and queried the database utilizing SQL.
Coordinated the creation and installation of the information for the startup of a new casino or the expansion of existing ones.
Project Title
DE Video Lottery
Duration
Jul 1994 – Jan 1996
Role
Computer Operator/Customer Service Representative
Location
Dover, DE
Company
Scientific Games formally Automated Wagering, Int.
Client
Delaware State Lottery
PROJECT DESCRIPTION:
The purpose of this project was to maintain the Central System for the Delaware State Lottery for the Online Lottery.
ROLES AND RESPONSIBILITIES:
Performed multiple tasks in a high stress environment.
Processed batch transactions for the Delaware State Lottery on the UNIX platform utilizing the IBM RISC 6000.
Troubleshot network and communications errors.
Worked with the Verizon to discover problems along the analog and digital telephone lines.
Used the Network Management Control System to monitor the network and pinpoint various on-line complications.
Utilized the MasterLink ORACLE database system to access information on individual retailers.
Provided on-line support to lottery retailers.
Dispatched field technicians to resolve on-sight technical problems.
Performed software testing on new versions of on-line systems and terminal software.
Organized and coordinated system courses for the Dover site.
EDUCATION:
Bachelor of Arts in Computer Science, University of Delaware, 1990-1994.
Certified Software Test Engineer, Quality Assurance Institute, 2005-2008.
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