Management Manager
Resume:
Steven W. Dowd
415-***-**** I ***********@*****.*** 14 Thornton Court, Novato, CA 94945
Experience
May 2001- Present
Claims Operations Director
NORCALMutuallnsurance Company, San Francisco,California
Manage operational and administrative support for claims department of a national medical professional liability insurance company. Financial Management- Coordination and maintenance of $7.5 million claims operating budget,management of all claims allocated expense payment processing functions estimated at $235 million,independent authority of
$lOOK on all operating expenses,monthly and fiscal management of department expense reports,coordination of claims audit preparation and vendor relations. Department Management
-Continuous improvement efforts of claims processes, leadership of departmental teams, leadership of staff,departmental training,and management development,department financial reports,and caseload assignments. Interdepartmental Management-Interaction and main contact for corporate facilities, finance and IT departments,departmental equipment inventory and company management activities. Personnel Management- Hiring and training,staff development, performance management, team building/leadership,administration of claims department and company policies.
March 2000- December 2000
Operations Manager
Meriten Emergency Medicine Management, San Francisco,California
Facility and lease management, telecommunications,purchasing,asset management,and other related operational responsibilities.
July 1996- March 2000
Manager of Administrative Services
Meriten Emergency Medicine Management, Oakland,California
Human Resources management,accounts receivables management, facility management, purchasing,telecommunications,and management of maintenance and security.
Education
September 1976- May 1980
Bachelor's Degree, Political Science and History
Assumption College, Worcester, Massachusetts
Personal Interests
Avid golfer,cyclist and sports enthusiast.
References
Available upon request
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