Sales Data

SMITA CHAWLA

Mob:+1-408-***-****/913-***-****

**.*****.******@*****.***

CAREER OBJECTIVE:

To work with a professionally managed organization with a cross functional team of professionals which will provide enough opportunities to grow professionally and personally.

PROFESSIONAL EXPERIENCE:

Having 5 plus years of experience in IT industry which includes experience in Cordys BPM applications, now known as Opentext and Pega PRPC.

• Strong end-to-end experience in analysis, design, development, testing, documentation and implementation of BPM - Cordys applications and Pega PRPC applications.

• Hands on experience in Developing Applications using Cordys and Pega which includes designing Process Flows, XForms, Flow actions/decisions, WebServices, User Tasks, Schedulers, Role Management and generating Reports.

• Experience in using WebServices, SOAP Requests and Responses.

• Involved in identifying the critical flows for end to end unit testing.

• Good knowledge of Automotive domains .

• My key strengths are analyzing probelm, problem solving, flexibility, building relationship, job knowledge, application knowledge and business focus.

• Have ability to adapt to new software applications and products.

• Good understanding of business work flows.

• Good communication skills and analytical skills

New Skills learnt :

Android:

Aware of Android SDK,Android Studio,Activites,Intents,Fragments,Maps.

Developed some applications which includes Fragments, Lists, Maps, QR Creation.

CERTIFICATION :

Pega CSA 7.2 certified.

Preparing for CSSA certification.

TECHNICAL SKILLS:

BPM/SOA Tools : Cordys BOP-4.0,Pega PRPC

Skills : JavaScript, XML, SQL-PLSQL, Java,Android

Verticals : Automotive CRM

Tools : Eclipse, Soap-UI, SQL Developer,Android SDK

DBMS : Oracle 10g,Oracle 11g,MS SQL Server

RECENT PROJECTS:

Solution Developer

TATA TECHNOLOGIES, Mumbai

Athena

Novemeber 2014 to Febuary 2016

Customer : TataMotors

This project was implementation of Non Form Approval process for dealers of Tata Motors, where in dealer can claim the amount they paid for events or workshops organised at the dealership to the company directly from the portal,thereby alleviating the manual process. Athena BPM provided the solution by automating the entire process with the help of Pega PRPC. The process involved three level of approvals, post which dealer receives the amount claimed. At all three levels there is option for Approval and Rejection.If the claim is rejected Dealer receives an email stating the reason for rejection, dealer can create a new claim.For both the cases approval and rejection dealer is notified by email.

Designed the UI using Sections and controls.Created Case Types.

Involved in designing Process Flows.Used Smart Flows.Used data transform.

Customizing and creating new portals for work manager, work user, Case User etc using Rule-HTML-Harness, Rule-HTML-Section rules, Java Script and CSS.

Creating and maintaining Pega roles for various access groups (actors) in the applications.

Involved in design and development of Data Model, Class structure, Access Group, Process flow, Activities and UI properties..

Used When rules, Decision tables, Declare Expressions and flow action.

Used Correspondence for updating the parties involved.

Used Clipboard and Tracer for debugging.

Responsibilities:

• Involved in the development of Application Process Flow.

• Coordinating project related activities.

• Involved in solution design and discussion with business team.

• Implemented various BPM components like Decisions, User Tasks, Correspondenc, Declaratives etc.

• Involved in developing UI Screens.

• Involved in creating and updating Tables as required.

• Issue Analysis and Resolution.

• Implemented the Client side validations

• Worked on Enhancements

• Post production warranty support.

Environment : Windows XP,Java, JavaScript, HTML, JSP, SQL

Tool:Pega 7.1

TestDrive

June 2014 to September 2014

Client : TATA MOTORS

Test Drive is one of the crucial application of Tata Motors.Test drive could be registered through websie directly by the customer or via call center team.A huge number of optys are created on daily basis by the call center team based on the data they recieve from dealers.Once the data is processed intimation about the schedule of testdrive is sent to the customer,execute and the DSM based upon the type of vehicle and the dealer selected. Many optys were getting lost because Test Drives were getting assigned to Dealerships which are not Active any more.

Responsibilities:

• To perform root cause analysis and developed solutions to resolve issues in production environment.

• To get correct data maintained and initiating process changes where needed.

• Involved in discussion with business team.

• Implemented the Client side validations

• Worked on Enhancements

• Involved in Testing.

Environment : Cordys BPM, XML, Webservices, Core Java, Xforms, Siebel CRM, Java Script, WSDL, Oracle 11g, XPath, SOAP APIs

ATL

January 2014 to May 2014

Client : TATA MOTORS

As a part of the Input Pack Simplification process, the new Micromarket Planning Sheet was an offline process wherein the dealers conduct their monthly planning in an excel tool. An exclusive excel tool was built which was utilized by the dealers for the Micromarket planning.The dealer could load the data from the portal created in form of Excel. Once the data was loaded it was updated in Analytics and visible on Dashboards.The data was used by top Management to monitor the growth of organisation, market reasearch and international business retails.

Responsibilities:

• Worked on Enhancement of existing module.

• Added new template.

• Implemented validations on Excel which dealer uploads.

• Implemeted BPM validations.

• Involved in discussion with business team.

• Implemented the Client side validations.

Environment : Cordys BPM, Webservices, XForm, Java, Oracle 11g

ManPowerEnhancement

June 2013 to August 2013

Client : TATA MOTORS

The Sales team has an allocated marketing budget for the sales support activities. This budget is Service Division (Workshop) manpower budget and consists of team of Mechanics/Workmen and Service Advisor/Supervisor. As a part of Athena program the Service divisions are mandated to maintain 100% of the Agreed Manpower. Based on the actual percentage availability the service divisions are given performance score. Once the budget is allocated, it was updated in the system and it remained same for a month. Every month the budget was to be allocated to a Division.When month changes and in case budget is not allocated to a particular Division no data was displayed against that division, which was causing redundancy.So TataMotors wanted to show the previous months allocated budget in case current month budget is null.

Responsibilities:

• Involved in discussion with business team.

• Implemented validations in Xform.

• Implemented changes in queries.

• Involved in testing.

Environment : Cordys BPM, XML, Webservices, Core Java, Xforms, Siebel CRM, Java Script, WSDL, Oracle 11g, XPath, SOAP APIs

AutoOrderEnhancement

September 2013 to Dec 2013

Client : TATA MOTORS

Auto-ordering system is an inventory management tool. This module was developed for dealers.A common UI is provided to Dealer Prosperity Manager (DPM) for Session creation, where he can see all inventories of his division, which is being fetched, based on his active position.Auto Order system used to calculate the ‘order quantity’ for the parts in the inventory based on the past part comsumption.This calculation was done using a procedure.Using this suggested quantities, the dealer is should place order for parts to TML.This helped dealers to keep spare parts in check and avoid overbulking or underbulking of the spare parts.Some changes were to be made in calculation of Auto Order and some new calculations were to be added.Also some UI changes were to be made.

Responsibilities:

• Involved in discussion with business team.

• Implemented various changes in Xform.

• Implemented changes in existing procedure.

• Involved in testing.

Environment : Cordys BPM, XML, Webservices, Core Java, Xforms, Siebel CRM, Java Script, WSDL, Oracle 11g, XPath, SOAP APIs

Graduate Engineer Trainee

TATA TECHNOLOGIES, Mumbai

Production Sustenance

December 2011 to May 2013

March 2016 to Dec 2016

Client : TATA MOTORS

TATA Motors has more than 54 ESG active applications developed using Cordys.

Responsibilities:

• Increased the efficiency of key applications by close monitoring, correct data maintenance and initiating process changes where needed.

• Performed root cause analysis and developed solutions to resolve issues in production environment.

• Created a BPM which sends the daily Application Success and Failure report by Mail thereby ellevating the monitoring effort.

• Involved in migration activity for end-to-end upgrades.It involved activities such as migration of SQL scripts, jars, ISV packages and UI components.

• Gained knowledge of all running appications and their process flows.

• Developed valuable relationship with business; understanding and accessing client’s requirement, designing concepts and ensuring milestones are met as per the development timeline.

Environment : Cordys BPM, Webservices, Core Java, Siebel CRM, Java Script, Oracle 10g

PL-SQL Procedure

September 2011 to November 2011

Client : TATA MOTORS

Tata Motors wanted sales count updates to be sent via SMS were to be sent via SMS for last three days of the month.

Responsibilities:

• Created a procedure that fetched the data from Siebel.

• Scheduled the procedure for last three days of the month using shell script.

Environment : Siebel CRM, Oracle 9i, Shell Script.

PL-SQL Procedure

June 2011 to July 2011

Client : TATA MOTORS

Tata Motors wanted Complain Request number to be sent to the customer and to the assigned DSM via SMS.

Responsibilities:

• Created a procedure that fetched the complain number,customer number and respective DSM from Siebel.

Environment : Siebel CRM, Oracle 9i, Shell Script.

Siebel CRM Marketing

February 2011 to August 2011

Client : TATA MOTORS

TATA Motors conducts lot of campaigns for marketing of their vehicles. Also they release many offers during Festive season to increase the sales.Also they release Co-operate offers at times.

Responsibilities:

• As a part of team was responsible for marketing the schemes via SMS and Mails to selected set of customers using the Siebel CRM Campaigns.

• Was involved in business requirement gathering, discussion with business team and deciding over the data for campaign.

• Discussed and decided camapign data and set of customers along with the business.

• Gained knowledge of Siebel CRM.

Environment : Siebel CRM, Oracle 9i.

EDUCATIONAL PROFILE:

Maharashtra Institute of Technology,BabaSaheb Ambedkar University,Aurangabad,2010

PERSONAL DETAILS:

Name : Smita Chawla

Date of Birth : 26th Nov 1988

Age : 27

Gender : Female

Nationality : Indian

Address : 5211 Demarcus Blvd, Dublin, CA

Passport No : J1720974

Mobile : +1-408-***-****/913-***-****

Email : **.*****.******@*****.***

Marital Status : Married

Visa Status : H4 EAD

DECLARATION:

I hereby declare that all the above information is true to the best of my knowledge.

Place: Dublin Smita Chawla

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