Barbara Houston

Resume

***** ********* **. *** ***

Oklahoma City Okla. 73120

Cell: 405-***-****

ac2pob@r.postjobfree.com

Professional Summary

Highly seasoned enthusiastic customer service professional with ten years of client

Service experience. A dedicated customer service representative motivated to maintain

Customer satisfaction and seeking to contribute to company success. Maintains a high

Level of professionalism, patience and efficiency to minimize customer dissatisfaction and

Increase customer loyalty. Ability to work very independently

High customer service standards Troubleshooting Skills dedicated to process improvement,

Proficient with Microsoft Office Suite, Multi-tasking, Proficient in customer account software, great customer service skills phone voice, Good ability for coaching, brainstorming, organizing.

Customer Service

April 2015 to Oct 2017

Yes We Can Contract Services

Oklahoma City, OK

Provided customers with answers to billing accounts questions while assisting them with company goals and lead contacts. Bringing resolution to issues when they arise and marketing company prospects. Worked to represent as an advocate for our Clients, partnering with our carriers of contracts working as a team to meet the client's needs.

Event Planner

Feb 2013 to Dec 2014

Women Encouragement Inc.

Oklahoma City

Women Encouragement provides conferences and seminars to encourage life obstacles and challenges to stay strong and positive.

Customer Service Representative-

June 2009 to March 2012

United American Life Insurance

McKinney, TX

Contact: 972-***-****-Human Resources

United American Health Insurance- (Call Center)

Primary duties & responsibilities consist of: Heavy phone contact with policyholders, providers

And interested third parties. Processing policyholder requests from correspondence, phone calls

And emails Review and maintain new and revised procedures regarding policy information.

Sprint PCS Collections - November 2005 to May 2009

Provided customers with answers to billing accounts as Collection Retention customer service to save customers who wants to cancel accounts. Collecting on delinquent accounts inbound and out bound calls, troubleshooting phones for new accounts.

Administration Clerk -

December 2003 to October 2005

Oklahoma County Sheriff Dept.

Oklahoma City, OK

Contact- 405-***-****- Human Resources

Front Desk Clerk-

Information clerk for bail bondsman. Data for warrants and records incoming calls concerning

Booking information. Clerical work and front desk reception, data entry and document

Management, word processing and spreadsheet development, as well as security camera

Monitoring and facility access control operations.

Lucent Technology-

21 years of service with Lucent Technology Manufacturing Co.

Sr. Technician for data support assembly.

Education-

University of Central Oklahoma (UCO)

Minor in Human Relations –Family Relations

South Okla. Community College –Associate Degree – General Office Procedures

Major in Correctional Law. Rose State College

References-

Jerry Lynn-214-***-****

Donna Fields-405-***-****

Joyce Byod-405-***-****

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