Manager Customer Service
Resume:
ROCHELLE LAURIA HENFIELD
KAARL WAY, CHURCH HILL SUB, NASSAU BAHAMAS
Objective
With over 13 years of creative organizational development experiences in devise workplace enviroment.Also experience preforming Human Resources duties. Administration supervision, employee training, planning and delegating skills, Recruitment Services,Case management and Job Development with a team of over 200 persons and more. Advocacy in will diverse organizations and Ministry for at-risk teens, Am seeking position in a well –established organization that would allow me to make a positive contribution and hone the skills that I have.
Key Skills
Employee Training
Time Management
Conflict Resolution
Mentoring
Organization and Delegation
Giving Feedback
Communication Skills
Planning and Implementation Skills
Leadership Skills
Life /Marriage/Family Coach
Customer Service/Self Development
Job Placement/Development
Excellent knowledge of administrative and clerical procedures
Proven record of performing clerical duties such as scanning, photocopying, and faxing
Great at writing letters and creating promotional flyers
Basic Computer Skills (Microsoft Office, Word, Excel, Publisher
Work Experience
BUYDC/CARICOM 2017
Program Co-ordinator/Job Developer
Implement the Employability curriculum
Train Employability skills & Job readiness
Networker/Job Placement/Job applications
Mentor/Evaluate/Follow ups
YOUTH BUILD BAHAMAS PROGRAM 2016-2017
Case Manager/Job Developer/Recruiter
Recruitment of students
Plan coordinate service to the at-risk student & Families
Council/Mentor
Assess all the students needs.
Work with Government Agencies.
Facilities court or other service.
Provide to create plans for well being both, mental & physical.
Communicate with students /and with others on their behalf.
Passionate to the needs of Students.
Help guide them in making positive decisions.
Job creation/Partnership/Self Employment skills
Collect evaluation of program experiences.
Maintain files case notes/appropriate documentation about client progress.
Assist with Job readiness skills
Job search strategies
Resume &cover letters/Prepare for interviews
Job search work shops.
Identify placement needs/referrals/volunteer, hire full time experience etc.
BAHAMAS URBAN YOUTH DEVELOPMENT CENTER 2014-2017
Office Assistant /Job Developer/Recruiter
Job Readiness Skills
Employability Skills
Recruiter for Program
Job Placement
Event Planer
Cook hot meals
DEPARTMENT OF LABOUR 2011-2012
Office Assistant
Greet Customers in a professional and friendly manner
Make up documents & vouchers
Organized office & Filing
Answering and directing calls
Make appointments for Assistant Director
Make reports for Assistant Director
Bank Deposits
Enter Data
Unemployment Listing & Mock Interviews
EASTER HOUSE HARBOUR ISLAND 2009-2011
Personal Assistant/Property Manager
Oversea property and House
Look after building and property
Make sure it is in good working order
Looks clean and well maintained.
Arrange, interview & hire any workers needed.
Arrange any repairs/look after ground keeping
Pay bills and all workers
Answer complaints/concern from tenants and owners
Delegating work in Boss absence
Answering calls/liaising with clients and manager
Reading/responding to manager emails
Planning and organization meetings
Conducting research
Arrange travel arrangements
Plan events and attend
Drafting communication on the Boss behalf
Ordering stationery and office equipment
Managing Project
RUN AWAY HILL CLUB 2005-2009
Harbour Island,Eleuthera
Laundry Supervisor/Manger Assistant
Daily operation of laundry,
Makes recommendation concerning hotel guest wardrobe/linen closet
Writes reports and keeps necessary records
Maintains inventories of supplies.
Orders replacement supplies when necessary.
Trains, schedules and supervise laundry workers.
Attend staff meetings and consult with superintendent regularly.
Assist General Manager with day to day operations
Observe performances to ensure hotel policies established operating procedures
Provide training
Act as the hotel public relations director /promote the hotel local community .
Monitor Guest feedback on trip advisor an survey
Assist the General manager with guest complaints and service recovery process.
Assist in hotel staff and complete all new hire paper work
Build strong relationship and communication with staff and departments heads.
Cover shifts in all departments
Monitor maintenance progress.
Order and stock all hotel supplies.
Provide effective leadership to hotel team
Make sure staff is provided with uniform /name tags/properly groom.
Still Point Private Home 2003-2006
Property Manageress/Housekeeping
Ramora Bay Hotel 2002-2003
Housekeeping Supervisor
The Cove Resort 2000-2001
Waitress/Pastry Chef
Club Med Columbus Isles 1992-2000
Waitress/Supervisor Housekeeping/Photo Salesperson
VOLUNTEER
I HAVE WORKED WITH AND IMPLEMENTED MANY NON-PROFIT ORGANIZATION AND PROGRAMS TO
ASSIST IN THE NURTURING AND SUPPORT OF YOUNG PEOPLE AROUND THE ISLAND OF THE BAHAMAS .
INCLUDED AMONG THEM ARE:
CARICOM/BUYDC 2017
IMPLEMENTED THE PROGRAM AND EMPLOYABILITY ACTIVITIES FOR AT-RISK YOUTH FEMALE(SW)/JOB PLACEMENT/JOB APPLICATIONS
YOUTH BUILD BAHAMAS PILOT PROGRAM 2016-2017
COOK HOT MEALS DAILY FOR PARTICIPANTS OF THE PROGRAM LEAD
DEVOTIONS, SERVE AND MENTOR/COUNSELOR/CASE MANAGER/JOB DEVELOPER
BAHAMAS URBAN YOUTH DEVELOPMENT PROGRAM 2014- 2017
FACILITATED EMPLOYABITY SKILLS, JOB SEARCH TECHNIQUES AND RECRUITED PARTICIPANTS FOR THE PROGRAM.
BRIDGING THE GAP MINISTRY (CEO/FOUNDER) 2014-2016
SERVED IN THE CAPACITY OF LIFE COACH AND COUNSELLOR
DISTINGUISHED GENTS PROGRAM (CEO/FOUNDER) 2012-2017
A PROGRAM IMPLEMENTED TO ASSIST IN THE NURTURING AND GROOMING OF YOUNG AT –RISK MEN PHYSICALLY,EMOTIONALLY, SPIRITUALLY AND MENTALLY.
PHENOMENAL YOUTH LEADERS PROGRAM (CEO/FOUNDER) 2012-2017
MONITORED YOUTHS WITH LOCAL PROFESSIONAL AND TRAINED IN TOASTMASTERS WITH FOCUS ON LEADERSHIP AND COMMUNICATION SKILLS FOR AT-RISK YOUTH AND YOUNG ADULTS.
TOASTMASTERS YOUTH LEADERS PROGRAM { PAST AREA GOVERNOR) 2011=2017
ASSIST YOUNG PEOPLE BY DEVELOPING THEIR PUBLIC SPEAKING AND LEADERSHIP SKILLS THROUGH PRACTICE AND FEED BACK.
FORMED MANY TOASTMASTERS CLUB THROUGHOUT THE ISLAND,
MADE AN ISLAND ELEUTHERA FIRST TIME EVER AN AREA AND BECAME THE FIRST AREA GOVERNOR FOR THAT ISLAND.
LEAD 7 CLUBS WITH A MEMBERSHIP OF 140.
FEED A CHILD PROGRAM(CEO/FOUNDER) 2008-2016
PROVIDE HOT HEALTHY LUNCH FOR UNDERPRIVILEGED STUDENTS THAT ARE IN NEED OF A HOT LUNCH.
EDUCATION
Alison Collage 2016-2017
Toastmasters International 2011-2014
Bahamas Government Program 2011-2012
C. C. Sweeting Senior High School – New Providence, Bahamas 1986-1989
CERTIFICATIONS
Local Capacity Initiative for Advocacy Policy 2017
Human Resources / Diploma
Customer Service/ Diploma 2017
Job Search Skills/Diploma 2016
English For Tourism /Diploma 2016
Hotel Reception/Front Desk 2016
Career Planning /Diploma 2016
Advances Leadership / ALS 2014
Advances Leadership /ALB 2014
Advances Communication /ACB 2014
Advances Communication Bronze/ACB 2014
Competent Leader/CL 2012
Competent Communication CC 2012
Royal Society of Arts Mathematic 1&2 1987
Royal Society of Art English Language 1987
6 Bahamas Junior Certificates Of Education 1986
English Langauge,Maths,Religious Knowledge, Social Studies, Home Economics,
General Science &Art
References
Mr.Roger Caricom 868-***-****
Ms. Laurie Bennett YouthBuild Bahamas/International 617-***-****
Min. Desmond Bannister Minister of Workers 242- 677-0881
Mr. Andrew Albury Past Division Governor Toastmasters 242-***-****
Mr Micklyn Lightbourn Courtier of Butlering 242-***-****
Mr. Ross Smith 242-***-****
Road Traffic Controller. .
Contact this candidate