Sales Customer Service
Resume:
Karen Dusky
Basom, New York ****3
ac2pno@r.postjobfree.com
PROFESSIONAL SUMMARY
Accomplished and energetic Business Development Manager with a solid history of achievement in sales and service. Strong organizational and prioritization abilities.
Service-oriented sales representative with more than twenty- five years in the sales industry. Core competencies include interpersonal skills, communication skills, both written and verbal and excellent time management skills. Handle complex tasks with accuracy and efficiency.
SKILLS
Clerical – data entry, Internet, phone systems
Customer Service – attentiveness, excellent communication skills
Computers and Electronics – Microsoft Word, Excel, PowerPoint, Salesforce, Oracle
Service Orientation – strong desire to anticipate, recognize and meet the needs of others
Complex Problem Solving
Communications and Media – strong analytical and research skills, creative mindset
Telecommunications – confidence, empathy, respect, friendliness
EXPERIENCE
ACV Auctions
Buffalo, NY
Business Development/Account Manager November 2016 – October 2017
Responsible for all phases of the sales cycle with a focus on building new relationships and building and maintaining business accounts. Identified, managed and followed up on leads. Negotiated deals with sellers and buyers to meet or exceed all sales quotas in an assigned territory. Identified, developed and implemented new business opportunities, solutions, and go-to-market strategies that addressed market needs.
KAR AUCTION SERVICES (KAR)
ADESA (Automobile Dealer Exchange Services of America)
AFC (Automotive Finance Corporation)
Buffalo Akron, NY
Senior Dealer Relations Representative, Jan 2007 – Nov 2016
Responsible for delivering financial services to local car dealers. Accountable for local car dealer inquiries regarding Automotive Finance Corporation’s (AFC's) various products and services. Responsible for collecting payments from local car dealerships and delivering car titles to other AFC branches and locations. Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensured accounts were balanced. Created, maintained, and entered information into databases. Set up and managed paper or electronic filing systems, recorded information, updated paperwork, and maintained documents, such as attendance records, correspondence, or other materials. Used computers for various applications such as Salesforce – a Customer Management System (CMS) – to track dealership accounts and potential sales opportunities. Inbound and outbound calls made daily in servicing car dealer relationships, development of new business, retention of existing business and any other responsibilities required. Ability to thrive and succeed in a fast-paced car auction environment. Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs. Operated office equipment, such as fax machines, copiers and phone systems. Completed forms in accordance with company procedures. Scheduled and confirmed appointments for clients, customers, or supervisors. Made copies of correspondence or other printed material. Located and attached appropriate files to incoming correspondence requiring replies. Operated electronic mail systems and coordinated the flow of information, internally or with other organizations. Open, read, routed, and distributed incoming mail or other materials and answered routine letters. Provided services to customers, such as order placement or account information. Conducted searches to find needed information, using such sources as the Internet. Prepared and mailed checks as needed. Managed projects or contributed to committee or team work. Mailed newsletters, promotional material, or other information. Delivered financial services to local car dealers. Accountable for car dealer inquiries regarding automotive finance and services.
R'CHAMBEAUS Salon & Day Spa
East, Amherst, NY
Nail Technician, Jan 2007 – Present
Schedule client appointments and accept payments. Advise clients on nail care and use of products and colors. Maintain supply inventories and records of client services. Promote and sell nail care products. Clean and sanitize tools and work environment.
TRANQUIL OASIS
East Amherst, NY
Esthetician, Jan 2004 - Jan 2007
Stayed abreast of latest industry trends, products, research, and treatments. Determined which products or colors improved clients' skin quality and appearance. Referred clients to medical personnel for treatment of serious skin problems. Kept records of client needs and preferences and the services provided.
TELETECH
Niagara Falls, NY
Sales Advisor, Jan 1997 - Jan 2001
Accountable for handling inbound sales calls in a fast-paced call center environment. Assessed customers’ profiles to determine their immediate needs. Accountable for handling inbound sales calls in a fast-paced call center environment. In charge of monitoring inbound sales/customer service calls to ensure quality assurance. Assessed customers’ profiles to determine their immediate needs. Educated the customer on which communication package (internet, paging, wireless, local, and long distance services) would be appropriate for them. Activated and followed up on placed orders. Used computers for various applications, such as database management or word processing. Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals. Created, maintained, and entered information into databases. Operated office equipment, such as fax machines, copiers, or phone systems. Greeted callers and handled their inquiries or directed them to the appropriate persons according to their needs. Completed forms in accordance with company procedures. Operate electronic mail systems. Provided services to customers, such as order placement or account information. Conducted searches to find needed information, using such sources as the Internet. Learned to operate new office technologies as they were developed and/or implemented.
package (internet, paging, wireless, local, and long-distance services) would be appropriate for them. Activate and follow-up on placed orders.
EDUCATION
2017 Genesee Community College, Batavia, NY
Received an associate’s degree in applied science AAS, (Business Administration).
2009 – EG Tax Course, Amherst, NY
Completed a course of study to earn a tax preparation certificate.
2004 – Continental School of Beauty, Buffalo, NY
Completed a course of study and earned a license in the State of New York as a Nail Technician.
2002 – Spencerport Board of Cooperative Education Services (BOCES), Spencerport, NY
Completed a course to earn a certificate in medical billing.
1990- Kenmore West Senior High School, Kenmore, NY
New York State Regents Diploma
1990- Kenton Board of Cooperative Education Services (BOCES), Kenmore, NY
Completed a course of study to earn a license in cosmetology, which I currently maintain.
References
Joyce Archambeault
Salon Owner
5623 Transit Rd
East Amherst, NY 14150
Kelly Moore Arnold
Special Education Teacher
90 Dunston Avenue
Buffalo, NY 14207
Carrie Genuso
Registered Nurse
117 Rockland Rd
Tonawanda, NY 14150
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