Manager Customer Service
Resume:
Objectives
To utilize my extensive experience to advance in a career, harnessing my strong leadership and communication skills paired with my ability and eagerness to learn quickly and produce quality, detailed-oriented work; earning a lasting relationship with a well-established organization and superseding clients’ expectations. As a self-motivated, organized individual with strong people skills, I intend to utilize my positive attitude, excellent customer service skills, punctual attendance record to excel at any challenge in a fast-paced environment.
Work Experience
Servpro
March - July 2017
Lanham, MD
Crew Chief
Completed various water, mold, sewage, and fire jobs according to company procedures
Maintained equipment inventory and organization of the warehouse
Certification in Carpet Cleaning
Certification in Restoration
Driver of DOT Company 10’x6’ Company Box Trucks
Managed a multilingual team of up to twelve workers at each jobsite
Selected and loaded all necessary equipment needed to complete each specific job
Unloaded 50-120lbs. of cargo from work trucks
Michael and Son
November 2015 – December 2016
Alexandria, VA
Lead Field Technician
Responsible for cleaning carpet and upholstery on a daily basis.
Completed various water, mold, sewage, and fire jobs according to company procedures
Maintains equipment inventory and organization of the warehouse
Responsible for the 24/7 care as driver of company Mercedes Benz Sprinter Cargo Van
Founded and Developed line of service to this growing company
Applied Restoration
October 2011 - July 2015
Bowie, MD
Field Technician
Responsible for cleaning carpet and upholstery on a daily basis
Worked on various water, mold, sewage, and fire jobs according to company procedures
Maintains equipment inventory and organization of the warehouse
Responsibly drove and maintained cargo and box trucks 24/7
Promoted to lead technician responsible for company vehicle and equipment
Target
May-August 2010
Hyattsville, MD
Overnight Stocker
Job responsibility/achievementAppropriately handled and stored the received goods and supplies
Sorted the goods and merchandise and assigned relevant price tags and labels
Maintained a regular inventory count and kept a record of all stored goods
Organized the merchandise on the store shelves
Ensured cleanliness and order in the storeroom and on the sales floor
Reported discrepancies such as loss and damage of goods to the supervising manager
Ensured that goods are replenished on the sale floor before the opening of the store
Completed all assigned tasks assigned by the supervisor
Crofton Go Kart Raceway
June 2008- November 2010
Bowie, MD
Manager
Responsible for overseeing and leading the work at the raceway
Instructed customers on how to safely use the go karts
Supervised customers while on the track
Responsible for getting the go karts ready for the morning by servicing and putting karts away each evening
Crofton Go Kart Raceway
April 2006 - June 2008
Bowie, MD
Track Attendant
Responsible for claiming sales tickets
Instructed customers on how to safely use the go karts
Supervised customers while on the track
Responsible for getting the go karts ready for the morning by servicing and putting karts away each evening
Professional Education
Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
March 2016-2017
Mclean, VA
Certified in Carpet Cleaning and Restoration
Tested Top 10% of Class
Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
August 2016 - 2017
Sterling, VA
Certified in Water Damage Restoration
References
Arkayla Brown
Project Manager/Supervisor at Servpro
Daryl Williams
Supervisor at ServPro
Thomas Wood
Lead Restoration Technician at Michael & Son
******.****@*************.***
Tameka Bias-Dent
Colleague
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